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Remote Chat Support Agent Jobs in New York (NOW HIRING)

SeatGeek

Engineering Manager, SupportX

New York, NY · On-site +1

We treat support as a product, owning the full end-to-end experience- from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order ...

Vercel

Software Engineer, Agent

New York, NY · On-site +1

Whether you're building our products, supporting our customers, growing our community, or shaping ... remote. For location-specific details, please connect with our recruiting team. What you will do:

Vercel

Software Engineer, Agent

New York, NY · On-site +1

... support agent that resolves the majority of customer issues without human intervention, and ... remote. For location-specific details, please connect with our recruiting team. What you will do:

YO AI Labs

Travel Agent - Remote

New York, NY · Remote

$20 - $35/hr

Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an experienced Travel Agent to support travel-related projects by providing expert guidance on travel planning, customer ...

Promoted2

Remote Insurance Agent

Newark, NJ · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... These tools support and do not replace human decision-making. By applying, you consent to the ...

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All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in New York

Remote Chat Support Agent information

See New York salary details

$11

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$33

How much do remote chat support agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote chat support agent in New York is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.94 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are popular job titles related to Remote Chat Support Agent jobs in New York? For Remote Chat Support Agent jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Agent jobs in New York look for? The top searched job categories for Remote Chat Support Agent jobs in New York are:
What cities in New York are hiring for Remote Chat Support Agent jobs? Cities in New York with the most Remote Chat Support Agent job openings:
Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,394 per year, or $20.9 per hour.

eLearning Support Specialist - Remote

ACHIEVE TEST PREP

Newark, NJ • On-site, Remote

Full-time

Re-posted 6 days ago

Job description


About Achieve Test Prep
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline.
Why work for us?
Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to:
  • Work entirely from the comfort of home
  • Set your own work schedule
  • Earn a competitive compensation commensurate with your location
  • Know that your ideas and opinions are important and will be heard
  • Help change lives through education

At Achieve, you are guaranteed to make a difference every day-both in the work you complete and in the lives of our customers.
Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, in an effort to attract candidates who represent different backgrounds, experiences, identities, and perspectives.
We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
Job Description
Achieve Test Prep is seeking an eLearning Support Specialist with a successful track record as a reliable, committed, and flexible worker. The role encompasses diverse responsibilities, including managing cases, providing chat support, overseeing lessons, supporting the team, handling cases, and generating reports. The position directly reports to the eLearning Operations Supervisor.
Responsibilities
  • Verify and update start dates for classes.
  • Schedule tutoring sessions according to instructor schedules.
  • Monitor lessons to evaluate appropriate start and end times.
  • Assist in queries related to the Learning Management System (Moodle)
  • Respond to and handle complaints and concerns related to eLearning.
  • Provide effective chat support with strong communication abilities.
  • Execute schedule coordination tasks as assigned.
  • Offer dedicated support to both instructors and customers, ensuring a positive experience.
  • Collaborate closely with the Customer Service team to manage inquiries related to exams and courses.

Desired Skills and Experience
  • High school diploma and scheduling expertise are preferred.
  • Tech-savvy and highly capable of navigating and improving an eLearning environment
  • Ability to manage multiple projects and deadlines
  • Knowledge of salesforce platform and development trends and processes
  • Strong critical thinking and decision-making skills
  • Thrives in an independent, fast-paced work environment
  • Proficient with Microsoft Office and Google Workspace productivity software
  • Fluent oral and written communication skills in English.
  • Flexible schedule - the ability to overlap at least 4 hours during a 5 am-5 pm EST workday.

NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
Job Details
Type: Full-Time
Schedule: Must have availability between the hours of5:00 PM - 1:00 AM EST business day.
Location: 100% Remote
Country: Open to all countries outside of the U.S

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