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Remote Chat Support Agent Jobs in Minnesota (NOW HIRING)

CSAA

$63K - $82K/yr

Schedule requirements may change to support business and operational needs. Training Schedule ... and chat features. * 1-2+ years of auto or commercial adjusting/liability experience required.

CSAA

Lead the design, development, and validation of simulation models (discrete-event, agent-based ... Support problem understanding and solution design, including proposals and executive presentations.

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How much do remote chat support agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote chat support agent in Minnesota is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.44 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

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For Remote Chat Support Agent jobs in Minnesota, the most frequently searched job titles are:

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The top searched job categories for Remote Chat Support Agent jobs in Minnesota are:

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Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,847 per year, or $18.7 per hour.

Implementation Specialist - Remote

AcuStaf Software

Minneapolis, MN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Company Description
AcuStaf is an industry leader in Labor Management Software. Founded in 1979, AcuStaf provides Time & Attendance, Scheduling, and Staffing Solutions to 24/7 industries. AcuStaf is looking for motivated team members to work collaboratively to support our customers.
Job Description
Position: Implementation Specialist
Type: Full-time, Exempt, Remote & On-site Travel
Location: Bloomington, MN
Benefits: Medical, Dental, Vision, Paid Holidays, Paid Time Off, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k)
Position Summary:
The Implementation Specialist implements the AcuStaf staffing and scheduling solution to meet our clients' needs. They will perform business process analysis, consultation, design, implementation, training, deployment, and documentation. They are responsible to document customer requirements and configure applications to meet customer-specific business processes. They will interface with customers during the design and deployment of business solutions. They can be involved in pre-sales activity to obtain and expand government medical centers and healthcare system business. They will build and maintain client relationships. They will manage the solutions through deployment, training, and hand-off activities.
Responsibilities:
  • Configures, tests, and deploys enterprise application and business processes for clients.
  • Coordinates with client to identify project resources and manage schedule to maximize productivity.
  • Prepares presentations, gains consensus from client and implementation team, and implements solutions.
  • Translates client's business requirements into application configurations, creates and maintains system documentation, workflows, and requirements.
  • Prepares training materials, updates custom documents, and facilitates onsite and virtual training sessions and participates in user group meetings.
  • Supports the client following "Go Live" deployment to troubleshoot identified issues and promote additional methods to optimize the system for enhanced performance through consulting with peers.
  • Ensures all projects are delivered on time and within budget while tracking key performance indicators/metrics and providing status reports.
  • Promotes AcuStaf's capabilities to clients, identifies sales opportunities, and achieves contract extension or additional business within the account(s).
  • Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.
  • Performs internal educational sessions on the AcuStaf platform while serving as a peer resource and trainer to team members.
  • Special projects as assigned.

Qualifications
Required Qualifications:
  • Bachelor degree in Business, MIS, Communications or 4 years of relevant work experience.
  • 1+ years of Software as a Service implementation.
  • Experience as a project lead or lead functional consultant identifying, analyzing, and managing project risks and impacts.
  • Experience in business analysis, requirements definition and providing options and recommendations on the best way to implement the requirements to meet overall business goals and processes, including integrations, interfaces, and data flows.
  • Experience with Microsoft Office product suite.
  • Excellent communications skills, including verbal, written, interpersonal and presentation.
  • Must be willing to travel up to 50% on average throughout the year.

Preferred Qualifications:
  • 1+ years of Labor Management experience.
  • 1+ years of relevant consulting.
  • Experience with Jira, Confluence, Zendesk.
  • Knowledge of scheduling, time and attendance and credentialing software.
  • Knowledge of payroll processing.

Additional Information
Job Specifics:
  • Job requires working on a computer for extended periods of time.
  • Job requires frequent communication via telephone, email, and chat.

What We Offer:
  • Competitive benefits and pay.
  • Small, collaborative teams.
  • Recognition for innovative contributions.

All your information will be kept confidential according to EEO guidelines.

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