ZipRecruiter

Log In

2

Remote Chat Support Agent Jobs in Massachusetts (NOW HIRING)

Quora

$139K - $168K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Poe : a platform providing millions of global users with one place to chat, explore and build with ... At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code ...

Quora

$139K - $168K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Poe : a platform providing millions of global users with one place to chat, explore and build with ... At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code ...

Quora

$139K - $168K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Poe : a platform providing millions of global users with one place to chat, explore and build with ... At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code ...

Quora

$139K - $168K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Poe : a platform providing millions of global users with one place to chat, explore and build with ... At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code ...

Quora

$139K - $168K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Poe : a platform providing millions of global users with one place to chat, explore and build with ... At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code ...

Quora

$139K - $168K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Poe : a platform providing millions of global users with one place to chat, explore and build with ... At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code ...

Quora

$139K - $168K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Poe : a platform providing millions of global users with one place to chat, explore and build with ... At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code ...

Klaviyo

Engineering Manager, Customer Agent

Boston, MA · On-site +1

It delivers real-time, contextually aware conversations that help brands support, convert, and ... including remote members and lead engineers. * Exceptional communication skills, capable of ...

Catapult Sports

Product Support Technician

Wilmington, MA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...

Zoll Medical Corporation

Patent Agent

Chelmsford, MA · On-site +1

S. patent applications supporting ZOLL's Acute Care Technology Division. A successful candidate in ... For fully remote positions, compensation will comply with all applicable federal, state, and local ...

GIA Legacy Planning

With a performance-based model and strong support system, you're not just clocking in-you're ... Department Independent Sales Agent - Work from Home Locations Westfield, IN Remote status Fully ...

GIA Legacy Planning

With a performance-based model and strong support system, you're not just clocking in-you're ... Department Independent Sales Agent - Work from Home Locations Westfield, IN Remote status Fully ...

previous pagenext page

Showing results 21-40

All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Massachusetts

Remote Chat Support Agent information

See Massachusetts salary details

$11

$20

$33

How much do remote chat support agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote chat support agent in Massachusetts is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.89 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

Are remote chat support agent jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How do I become a remote chat support agent?

To become a remote chat support agent, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

How much do remote chat support agents get paid?

Remote chat support agents typically earn between $12 and $20 per hour, depending on experience, company, and location. Some roles offer additional benefits such as flexible schedules and training in customer service tools. Salaries can vary based on industry and whether the position is full-time or part-time.

What are popular job titles related to Remote Chat Support Agent jobs in Massachusetts?

For Remote Chat Support Agent jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Agent jobs in Massachusetts look for?

The top searched job categories for Remote Chat Support Agent jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Chat Support Agent jobs?

Cities in Massachusetts with the most Remote Chat Support Agent job openings:

Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution, with an average salary of $43,318 per year, or $20.8 per hour.

Customer Service - Booking Hotels | We Will Train You

Destination Careers

Boston, MA • On-site, Remote

$40K - $70K/yr

Full-time

Re-posted 15 days ago

Job description

Job Title: Customer Service - Booking Hotels
Job Type: Flexible Schedule | Remote Work
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We're committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.
Position Overview:
We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.
Comprehensive training and ongoing support are provided to help you succeed.
Key Responsibilities:
  • Assist clients in selecting and booking hotel accommodations
  • Provide accurate information on hotel amenities, pricing, and availability
  • Respond promptly and professionally to client inquiries via phone, email, or online chat
  • Maintain detailed and accurate records of client interactions and bookings
  • Collaborate with team members to ensure seamless client experiences
  • Stay updated on hotel offerings, travel trends, and industry changes
  • Attend virtual training sessions and team meetings

Requirements:
  • Strong communication and customer service skills
  • Friendly, professional demeanor and positive attitude
  • Comfortable working independently and managing time effectively
  • Basic computer skills and a reliable internet connection
  • Interest in travel and helping clients plan memorable stays
  • Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer:
  • Flexible, remote work environment
  • Full training and access to industry resources and tools
  • Supportive team culture and mentorship
  • Income-earning possibilities based on performance
  • Exclusive travel discounts and perks through industry partners
  • Personal and professional development opportunities

$40,000 - $70,000 a year
Excited to help clients book amazing hotel stays?
Apply today and become part of the team!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply