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Remote Chat Email Jobs in Sandy, UT (NOW HIRING)

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... company chat groups and email · Build relationships with advisors, internal departments and ...

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Remote Chat Email information

See Sandy, UT salary details

$67.9K

$97.6K

$138.3K

How much do remote chat email jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote chat email in Sandy, UT is $97,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $118,800.00 per year, depending on experience, location, and employer.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are popular job titles related to Remote Chat Email jobs in Sandy, UT?

For Remote Chat Email jobs in Sandy, UT, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Sandy, UT look for?

The top searched job categories for Remote Chat Email jobs in Sandy, UT are:

What cities near Sandy, UT are hiring for Remote Chat Email jobs?

Cities near Sandy, UT with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Sandy, UT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $97,639 per year, or $46.9 per hour.

Pricing Specialist-AT&T

Telarus

Sandy, UT • Remote

Full-time

Posted 24 days ago

Job description

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S. 

  • Must be willing to work 10am-7pm Mountain Time hours
  • Preference for candidate to live in Mountain or Pacific Time Zones


Role and Responsibilities

Primary functions of this role include but are not limited to:

·         Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations

·         You may be assigned to specific suppliers exclusively.

·         Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards

·         Processing deal registrations

·         Segmentation and serviceability checks

·         Contract creation

·         Ensure accuracy of signed contract/documents, order gathering forms and LOAs

·         Research where answers and solutions are unclear or unknown

·         Provide resolution on first-level pricing escalations

·         Salesforce opportunity, quote, and order management

·         Strive for a 2-hour quote pick-up within Salesforce

·         Strive for a 2-hour email response time

·         Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes

·         Monitor and respond to questions through company chat groups and email 

·         Build relationships with advisors, internal departments and suppliers

·         Team coverage

·         Attend regular supplier meetings and trainings

·         Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors

Qualifications and Education Requirements

·         Bachelor’s degree preferred

·         Telecom experience 6 months+ preferred

  • Adaptable to constant change
  • Customer service background 
  • Advanced organizational skills
  • Microsoft Office 365 predominantly with Outlook and Excel
  • Intermediate computer knowledge 
  • Intermediate comprehension of telecom/technology carrier’s product offerings 
  • Exceptional written and verbal skills with engaging phone presence  

 Preferred Skills

·         1+ year telecom/technology experience 

  • Detail driven, ability to prioritize
  • Ability to work within the “grey” when things are not black and white
  • Self-motivated 
  • Strong communicator - ability to have hard conversations 
  • Personable 
  • Team collaborator
  • Quick learner 
  • Independent problem solver 
  • Forward thinker 

 Additional Notes

Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.