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Remote Chat Email Jobs in Sandy, UT (NOW HIRING)

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Salt Lake City, UT · Remote

$50K - $70K/yr

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support ...

New

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... chat groups and email Build relationships with advisors, internal departments and suppliers Team ...

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Salary: 45,000-50,000 Headquarters is located in Sandy, Utah however, this position is remote and ... chat groups and email Build relationships with advisors, internal departments and suppliers Team ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Sandy, UT

Remote Chat Email information

See Sandy, UT salary details

$67.9K

$97.6K

$138.3K

How much do remote chat email jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote chat email in Sandy, UT is $97,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $118,800.00 per year, depending on experience, location, and employer.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are popular job titles related to Remote Chat Email jobs in Sandy, UT?

For Remote Chat Email jobs in Sandy, UT, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Sandy, UT look for?

The top searched job categories for Remote Chat Email jobs in Sandy, UT are:

What cities near Sandy, UT are hiring for Remote Chat Email jobs?

Cities near Sandy, UT with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Sandy, UT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $97,639 per year, or $46.9 per hour.

Customer Support Representative (Multi Channel)

SimplyInsured

Salt Lake City, UT • Remote

$15/hr

Full-time

Re-posted 25 days ago

Job description

The Mission: Eliminate Fear

Health insurance is complicated, expensive, and intimidating. At SimplyInsured, we are on a mission to eliminate that fear. We empower small business owners—the backbone of the economy—by making the enormous task of providing health insurance transparent, accessible, and dead-simple.

Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners, we are disrupting a convoluted industry. We aren't just a platform; we are a lifeline for over 20,000 customers.

The Role: The Face of the Mission

As a Customer Support Representative, you are on the front lines of our mission. You are the voice of calm in a confusing industry. You won't just be "processing tickets"—you will be guiding real people through some of the most important decisions they make for their families and employees.

This is a multi-channel role (Phone, Chat, Email) where your empathy, speed, and problem-solving skills will directly impact our growth and customer loyalty.

How You'll Make an Impact
  • Be a Trusted Guide: Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams.
  • Solve Real Problems: Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution."
  • Master the Stack: Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind.
  • Advocate for Change: You have a front-row seat to our customers' challenges. You are empowered to propose product and process improvements directly to our leadership team.
  • Deliver "Delight": Maintain high productivity in a fast-paced, high-volume environment while keeping a "people-first" attitude.
What You'll Bring
  • Experience: 1year of high-volume call center experience in a remote, startup environment.
  • Communication: Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand.
  • Tech-Savvy: Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools.
  • Empathy: A genuine passion for helping people and a desire to support small business owners.
  • Reliability: Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.
What We Offer
  • World-Class Benefits: 100% Company-paid Medical, Dental, and Vision coverage for you and your dependents. This is a rare benefit that ensures your family is as protected as our customers.
  • Work from Anywhere: This is a 100% remote position (must be based in the U.S.).
  • Generous Time Off: "Take what you need" vacation policy to ensure you stay refreshed.
  • Growth Culture: A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard.
Compensation

Starting Base Salary: $15.00 per hour Note: This is the base hourly rate. We offer a robust benefits package that significantly increases the total value of your compensation.

Our Commitment to Diversity

We are driven by the diversity of our backgrounds. Research shows that candidates from underrepresented backgrounds—including women and people of color—often apply only if they meet 100% of the criteria.

At SimplyInsured, we want to change that. If you are passionate about our mission and have a heart for service, we want to hear from you—even if you don't check every single box.

SimplyInsured is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.