Customer Service Representative – $17/hr (On-Site / Limited Remote)
ITM Marketing | Coshocton, OH
ITM Marketing is hiring Customer Service Representatives to support an e-commerce customer service program. Position is primarily on-site in Coshocton, OH with limited remote exceptions.
Pay: $17.00/hour | Weekly pay
Schedule: Monday–Friday, 9:00 AM–5:30 PM ET for training; after training will be Monday-Sunday, 9:00AM to 9:00PM ET (40 hours scheduled, with 2 days off per week)
Responsibilities:
- Customer support via phone, email, and chat
- Answer questions, place orders, resolve issues
- Use multiple computer systems and soft phones
- Provide professional, empathetic service
Training: Paid, instructor-led (Microsoft Teams). Must pass to continue employment.
Qualifications:
- High School Diploma/GED
- 20 WPM typing minimum
- Windows/PC experience
- Customer service experience preferred
Benefits (Full-Time Permanent):
- PTO & Holiday Pay (after 90 days)
- Medical, Dental, Vision
- Life Insurance
- 401(k) after 6 months
Remote Requirements (If Approved):
- 20 Mbps internet (cable/fiber only)
- Quiet workspace and some equipment provided. ITM provides client required equipment includes desktop tower with power cord. You must provide some components including dual monitors (including DP cords or adapters to turn HDMI into DP), keyboard, mouse and headset.
Must be 18+, pass background check, typing test, and live in:
Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or West Virginia
You cannot work from outside of the United States. You also cannot work from states other than those listed above.
ITM Marketing uses E-Verify.