ZipRecruiter

Log In

2

Remote Chat Email Jobs in Boston, MA (NOW HIRING)

Jobs for Humanity

Online Producers

Boston, MA · Remote

$15 - $16/hr

Remote - Anywhere in the contiguous United States Wage: $15-16/hour Job Summary The primary role of ... via chat, text, or phone support. Essential Job Functions Support a variety of online webinar ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...

Aprio

Senior Associate, Compliance as a Service

Dedham, MA · On-site +1

$80K - $132K/yr

Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

Interra Health

Senior Implementation Specialist

Boston, MA · Remote

$104K - $110K/yr

Respond to customer queries in a timely and accurate way, via phone, email, or chat * Maintain ... Remote-first Work from anywhere in US. We also provide a one-time home office stipend to set up ...

Wing Assistant

Field & Events Marketer

Boston, MA · Remote

$60K - $80K/yr

Work with marketing on email outreach, landing pages, paid promotion, and social to drive booth ... You can rally a team, brief executives, and chat up prospects on a show floor with equal ease.

Wing Assistant

Field & Events Marketer

Boston, MA · Remote

$60K - $80K/yr

Work with marketing on email outreach, landing pages, paid promotion, and social to drive booth ... You can rally a team, brief executives, and chat up prospects on a show floor with equal ease.

previous page

Showing results 21-28

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Boston, MA

Remote Chat Email information

See Boston, MA salary details

$77.7K

$111.6K

$158.1K

How much do remote chat email jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote chat email in Boston, MA is $111,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,900.00 and $135,800.00 per year, depending on experience, location, and employer.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Boston, MA? For Remote Chat Email jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Boston, MA look for? The top searched job categories for Remote Chat Email jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Chat Email jobs? Cities near Boston, MA with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Boston, MA as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $111,627 per year, or $53.7 per hour.

Digital Marketing Specialist

Acara Solutions

Roslindale, MA • Remote

$25/hr

Full-time, Contractor

Re-posted 6 days ago

Job description

Acara Solutions is seeking a Digital Marketing Specialist to work with our client Headquartered in Boston, MA. This position is 100% remote.

Pay: $25.00/hour
Schedule: Full Time 40 Hours per week
Job Type: 12-month contract with possible opportunity of extension

Overview
We're seeking a talented and motivated Marketing Specialist to join the Toast team for a 6-month contract role. As part of our Marketing Suite team, you'll play a critical role in providing full-service demand-generation to restaurants, using a variety of Toast products such as Email, SMS, Social Media, SEO, Ads, printed assets and more. This role is ideal for individuals with a passion for digital marketing, copywriting, SEO and brand management. You'll work closely with restaurant owners, bringing their vision to life, implementing our tools, and identifying areas for improvement to ensure a seamless user experience.
Key Responsibilities
● Be the point of contact across onboarding, approvals and keeping customers informed on the latest and greatest with their marketing plans.
● Own the monthly marketing cycle - create the strategy, calendar, copy and designs for marketing campaigns across Email, SMS and Social, leveraging Toast's internal tools.
● Set up and maintain automations such as winback campaigns, receipt marketing and happy hour deals.
● Execute channel optimizations (SEO, Google Business Profile, website, listings) and design flyers or other printed collateral as needed.
● Report & iterate - deliver monthly performance reports with clear insights; adjust tactics to hit customer goals.

Here's what you'll need:
  • High School Diploma or GED
  • Minimum 2 years of experience with digital marketing tools
  • Minimum 2 years of experience interfacing with customers on a recurring basis

Here's what sets you apart from other candidates:
  • A strong eye for design and ability to create visually appealing, user-friendly campaigns.
  • Excellent project management and communication skills
  • Strong attention to detail, problem-solving skills, and the ability to manage multiple projects simultaneously.
  • Familiarity with the restaurant industry or small business marketing is a plus.

Additional Information:
  • Upon offer of employment, the individual will be subject to a background check.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Acara Solutions logo

About Acara Solutions

Sourced by ZipRecruiter

Acara Solutions, based in Buffalo, NY, is a premier provider of recruitment and workforce solutions. Serving the industry since its inception in 1957, the company has expanded its roots from a small family-owned employment agency to a leading international recruitment agency. Acara provides staffing solutions to a myriad of industries including Engineering, IT, Professional, Industrial and Finance. They offer an array of services from strategic workforce management, talent acquisition, vendor management systems, to executive search services. Driven by the core values of dedication, integrity, teamwork and innovation, Acara exists with the mission to connect job seekers with leading employers while fostering growth and innovation in the industries they serve. A prominent player in the US staffing industry, Acara Solutions has been recognized multiple times on the Staffing Industry Analysts List of Largest US Staffing Firms.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1957

View All Acara Solutions Jobs