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Remote Chat Customer Service Jobs in Rochester, NY

Service Specialist

Henrietta, NY · On-site +1

$65K - $140K/yr

Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc ... Performs reviews of service requests which may also include customers' standards specification and ...

Service Specialist

Henrietta, NY · On-site +1

$65K - $140K/yr

Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc ... Performs reviews of service requests which may also include customers' standards specification and ...

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Remote Chat Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do remote chat customer service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote chat customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Customer Service vs Remote Email Customer Support?

AspectRemote Chat Customer ServiceRemote Email Customer Support
Communication MethodReal-time chat interactionsAsynchronous email correspondence
Required SkillsTyping speed, quick problem-solvingClear writing, attention to detail
Work EnvironmentLive chat platforms, customer service softwareEmail platforms, ticketing systems
Common IndustriesRetail, tech, telecomSoftware, e-commerce, finance

Remote Chat Customer Service involves real-time interactions with customers via live chat, requiring quick responses and typing skills. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing clear writing and detailed responses. Both roles are essential in customer service, often within similar industries, but differ mainly in communication style and tools used.

What are the key skills and qualifications needed to thrive as a Remote Chat Customer Service Representative, and why are they important?

To thrive as a Remote Chat Customer Service Representative, you need strong written communication skills, fast and accurate typing, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely, effective support and customer satisfaction in a remote, digital environment.

What are some common challenges faced by Remote Chat Customer Service representatives, and how can they be managed?

Remote Chat Customer Service representatives often face challenges such as handling multiple chats simultaneously, maintaining clear communication without visual cues, and managing time effectively while working independently. To overcome these challenges, it's important to develop strong multitasking and written communication skills, utilize available knowledge bases efficiently, and set up a distraction-free workspace. Regular check-ins with supervisors and collaboration with team members through digital platforms can also help maintain productivity and ensure consistent support for customers.

What is a Remote Chat Customer Service job?

A Remote Chat Customer Service job involves assisting customers and answering their questions through online chat platforms rather than in person or over the phone. Employees in this role typically work from home or another remote location, communicating with customers via text-based chat to resolve issues, provide information, and support sales or account management. Key skills include strong written communication, problem-solving, and a good understanding of the company's products or services. This job is popular for its flexibility and the ability to work from anywhere with a reliable internet connection.
What are the most commonly searched types of Chat Customer Service jobs in Rochester, NY? The most popular types of Chat Customer Service jobs in Rochester, NY are:
What job categories do people searching Remote Chat Customer Service jobs in Rochester, NY look for? The top searched job categories for Remote Chat Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Chat Customer Service jobs? Cities near Rochester, NY with the most Remote Chat Customer Service job openings:
Infographic showing various Remote Chat Customer Service job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Customer Solutions Software Engineer II

Customer Solutions Software Engineer II

Honeywell

Avon, NY • On-site, Remote

$99K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

65th of 528 rated manufacturers


Job description

Job Description
Custom Solutions Software Engineer
LenelS2 is a global leader in advanced security systems, providing flexible, integrated solutions that help protect some of the most security-conscious organizations around the world. With a commitment to open architecture and easy integration, we remain at the forefront of an industry increasingly turning to cloud-based solutions and mobile monitoring.
What are the challenges and how will you make an impact?
LenelS2's Custom Solutions Team develops custom software that extends the OnGuard security platform. These applications are critical to the security operations of Fortune 100 firms, financial institutions, universities and government facilities. As a member of the LenelS2 Custom Solutions team, you would be involved in the entire software development lifecycle.
In this position, you will assist with development, testing, deployment and support of customer driven software solutions that meet the unique requirements of our customers. This position will be responsible for completing projects as assigned to include custom Crystal Reports, data import and export, and custom application integrations. Responsibilities will also include providing support for existing customers of Lenel's Custom Solutions, performing remote and, on-site as needed, installation of Custom Solutions-developed software.
What growth opportunities will you have with us?
You will be part of the growing Custom Solutions organization within LenelS2. You will be exposed to all aspects of the software development lifecycle utilizing various technologies. This experience will enable you to not only expand your skillset to expanded roles within Custom Solutions, but will also give you opportunity to move into other engineering teams within LenelS2.
Overview:
As a Custom Solutions Software Support Engineer, you will assist in the development and installation of software applications that extend and enhance the OnGuard product. Your projects would include custom integrations to third party software systems, extensions to OnGuard to allow our customers to meet regulatory compliance guidelines, and custom applications that help ensure the safety and security of our customer's employees and facilities.
Responsibilities
Job Responsibilities:
  • Develop software solutions on schedule that meet customer requirements
  • Test software prior to installation to ensure we deliver high quality solutions every time
  • Install software on customer systems. Installation is typically installed over a remote connection, though on-site installation is possible for high security sites without an internet connection to their security network
  • Test and provide sustaining engineering for existing commercially available software solutions developed by the Custom Solutions team

Qualifications
YOU MUST HAVE
  • Bachelor's degree in Computer Science, or related field or suitable experience
  • 2+ years of work experience developing in C#
  • Experience with SQL and relational databases
  • Experience testing and supporting software installations
  • Proven ability to adapt quickly to emerging technologies
  • Customer service orientation, ability to develop strong, long-term customer relationships.
  • Excellent interpersonal skills
  • Professionalism consistent with a world-class service provider
  • Ability to work independently in a team environment

WE VALUE
  • Experience with SQL Server database development
  • Experience with reporting tools
  • Knowledge of ASP.NET, ADO.NET, WCF, WPF, or WinForms
  • Experience developing test plans and procedures

The annual base salary range for this position is $99,200- $124,100. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 6/19/2026
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more
THE BUSINESS UNIT
Business Automation (BA) is a Strategic Business Group at Honeywell focused on delivering innovative automation and control solutions that enhance operational efficiency, safety, and security for customers across various industries. The business leverages advanced software, hardware, and services to provide integrated solutions that optimize building management, industrial processes, and security systems worldwide.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906