ZipRecruiter

Log In

2

Remote Chat Agent Jobs in Remote, OR (NOW HIRING)

Ottobock

Customer Service Representative I

OR · Remote

$19 - $20/hr

Note: must be able to accommodate 8 hours work schedule between 7:30AM-6:00PM CST - Remote position for strong candidates. Responsible for creating a high level of satisfaction for customers who ...

People also search for

All JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Remote, OR

Remote Chat Agent information

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.
More about Remote Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Remote, OR? The most popular types of Chat Agent jobs in Remote, OR are:
What are popular job titles related to Remote Chat Agent jobs in Remote, OR? For Remote Chat Agent jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Remote, OR look for? The top searched job categories for Remote Chat Agent jobs in Remote, OR are:
What cities near Remote, OR are hiring for Remote Chat Agent jobs? Cities near Remote, OR with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you

Remote Licensed Agents/ Accident and Health

Employment Solutions

Remote

$18/hr

Full-time

Medical

Posted 16 days ago

Job description

Remote- Work from home   MUST RESIDE IN UNITED STATES 

Employment Solutions is currently seeking SEVERAL skilled and experienced Licensed insurance agent/Accident and Health for Open Enrollment season. Equipment will be provided.

  • Must have a valid Accident and Health license
  • Training start date for this role will be 8/24/26
  • This is a full-time position which will require a flexible work schedule between 7am – 7pm CST, Monday –Sunday.

Position Overview:

Core responsibility will be to act as an insurance advisor and customer service advocate. Answering questions regarding various programs, updating and verifying member information, reviewing policy and plan benefits, etc. There is an element of sales (upselling, offering products, etc.)

Essential Functions of Customer Service Representative

  • Responsible for handling inbound and outbound calls as well as email/chat in a call center environment regarding a variety of requests. No cold calling!
  • Maintain complete and accurate records of client interaction including phone calls and/or emails, utilizing internal and external software.
  • Demonstrates commitment to serving customer needs and solving problems efficiently with insight and first contact resolution.
  • Use decision-support tools to respond to common customer work/service order inquires and requests.
  • Demonstrates personal commitment by adhering to company guidelines, policy and professional code of ethics and participate in an inclusive environment where people can contribute their best.
  • Participate in regular staff meetings, coaching sessions, training, and scheduled meetings with leadership
  • Identify personal development and/or training needs.
  • Provide an excellent customer experience in all interactions.

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

Minimum Qualifications

High School diploma and 1+ years’ experience in customer service. Ability to type 30+ words per minute. Microsoft Windows and Internet-based applications experience required.

Knowledge, Skills & Abilities

  • Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support.
  • Proven customer service, operations support, and problem resolution skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Courteous and empathetic with strong customer service orientation.
  • Ability to communicate effectively, both verbally and in writing, with individuals inside and outside the Organization.
  • Ability to work independently with strong sense of focus, task -oriented, nonjudgmental, and clear sense of boundaries.
  • Ability to think critically and make decisions using sound judgement, experience, and existing tools/resources, including applicable rules/regulations.
  • Must be willing to work in a collaborative, fast-paced, structured team environment and adapt quickly to change.
  • Must have a fast and reliable internet connection.