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Remote Channel Manager Jobs in Virginia (NOW HIRING)

Aurubis AG

This is a remote role, ideally based in Houston or Dallas, TX. Account Manager (Remote) Your Tasks Assist in developing and executing a comprehensive procurement strategy for recycling raw materials ...

SHRM

Lead, Sales Success & Development

Alexandria, VA · Remote

Fully Remote: Employees must be available during standard business hours, with core hours beginning ... multi-channel organizations. * Experience utilizing Salesforce or other CRM platforms, sales ...

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Remote Channel Manager information

What is a remote channel manager?

A Remote Channel Manager is a professional responsible for managing and developing relationships with distribution partners, resellers, or affiliates from a remote location. Their main duties include identifying new channel opportunities, coordinating sales and marketing efforts, providing support and training to partners, and ensuring sales targets are met. They often use digital tools to communicate, track performance, and optimize channel strategies. This role is common in industries such as technology, hospitality, and retail, where products or services are distributed through indirect sales channels. Working remotely allows Channel Managers to support partners in various regions without being tied to a specific office.

What are the key skills and qualifications needed to thrive as a remote channel manager?

To thrive as a Remote Channel Manager, you need a strong background in sales, partner relationship management, and strategic business development, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software (such as Salesforce), channel management platforms, and data analytics tools is typically required. Outstanding communication, self-motivation, and problem-solving skills help you build trust and drive results while working remotely. These skills and qualities are vital for effectively managing partner networks, meeting targets, and ensuring smooth collaboration across distributed teams.

How do remote channel managers typically collaborate with partner organizations and internal teams to achieve sales targets?

Remote Channel Managers play a crucial role in building and maintaining strong relationships with partner organizations, often through regular virtual meetings, webinars, and digital communications. They coordinate closely with internal sales, marketing, and product teams to align strategies and provide partners with the resources and support needed to drive revenue. Effective collaboration includes setting joint targets, sharing market insights, and troubleshooting challenges together, all while managing these interactions remotely. This role requires excellent communication, adaptability to virtual tools, and a proactive approach to relationship management.

What is the difference between Remote Channel Manager vs Remote Sales Coordinator?

AspectRemote Channel ManagerRemote Sales Coordinator
Primary RoleOversees partner and distribution channels to drive sales growthSupports sales team with lead management and customer communication
Required SkillsChannel strategy, partner relations, sales analyticsCustomer service, CRM management, communication skills
Work EnvironmentCollaborates with partners, cross-functional teamsCoordinates with sales and marketing teams, remote communication
Common CertificationsSalesforce, channel management certificationsCRM certifications, sales support training

The Remote Channel Manager focuses on developing and managing partner relationships to expand sales channels, while the Remote Sales Coordinator supports sales activities through customer engagement and administrative tasks. Both roles require strong communication skills and familiarity with sales tools, but the Channel Manager has a strategic, partner-focused role, whereas the Sales Coordinator handles more operational support.

What is the average salary for a remote channel manager in the US?

The average salary for a remote channel manager in the US typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and company size. Many roles also include performance bonuses and benefits, with some positions requiring skills in partner relations and sales strategy.

What are popular job titles related to Remote Channel Manager jobs in Virginia?

For Remote Channel Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Channel Manager jobs in Virginia look for?

The top searched job categories for Remote Channel Manager jobs in Virginia are:

What cities in Virginia are hiring for Remote Channel Manager jobs?

Cities in Virginia with the most Remote Channel Manager job openings:

Remote Channel Manager jobs near you
Infographic showing various Remote Channel Manager job openings in Virginia as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% Remote job distribution.

Technical Customer Service Representative (Remote)

Virginia Beach, VA • Remote

VIPdesk Connect
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about VIPdesk Connectexternal

$16/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

Job description

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering "more human" customer service. Our core values are central to how we do business. That's why we have partnered with some of the world's best iconic brands to provide an elevated customer experience. 

The Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients' customers via phone, email, and chat with the phone as the primary focus and channel. The Technical Customer Service Representative is dedicated to providing customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution. They utilize a variety of resources, tools, and information to navigate customer accounts, research, and review policies courteously and professionally. 

This position requires an empathetic, action-oriented, and flexible problem-solver to provide an elevated and personalized customer service experience that supports and reinforces brand standards-always with a focus on providing best-in-class customer service.  

This is a remote, work-at-home position. 
What You'll Do
  • Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel
  • With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence
  • Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy
  • Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines
  • Assist with device installation, app setup, and configuration
  • Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration and escalating complex problems to higher support levels when necessary
  • Attend training and meetings as required to stay up to date with new information about the brand, products, services, processes, and policies
  • Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, productivity, etc.
  • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.
What You'll Need
  • 1+ years of demonstrated experience and success in customer service
  • High School diploma or equivalent
  • Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and has the with the ability to learn new technology quickly
  • Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
  • Polite, friendly, and courteous demeanor when engaged with customers via phone, email, SMS or chat.
  • Responds positively to change, accepting of coaching and feedback, embracing and using new learning to accomplish complex or difficult challenges
  • Detail-oriented with a focus on quality and accuracy, and has a strong sense of urgency to meet goals
  • Able to accurately document customer interaction details with limited errors
  • A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, DUAL monitors, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
  • Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI
Preferred Qualification
  • Experience in a virtual contact center environment
  • Experience with troubleshooting apps on both iOS and Android platforms preferred
$16 - $16 an hour
Rate for the Technical Customer Service Representative, Level : $16 per hour

Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insurance. 
Who We Are      

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer's love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It's why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.     

VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company's achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.     

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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