Remote Case Management Assistant Jobs in Michigan

Employment Type:Full timeShift:Description:Provides expert direction, management, and assistance in analysis and resolution of complex and/or routine issues and requests related to learning management system administration. This position is responsible for supporting the design, development, implementation, delivery, and maintenance of resources used for instructional functions. Operates with a high degree of independence, autonomy, and use of good judgement, strong technical, problem solving, and analytical skills. Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service. This position works closely with and/or supports System Office/RHM business leaders, HR partners, managers, colleagues, and the vendor.Remote based- Exempt PositionWill require 10% Travel

POSITION PURPOSE

Provides expert direction, management, and assistance in analysis and resolution of complex and/or routine issues and requests related to learning management system administration. This position is responsible for supporting the design, development, implementation, delivery, and maintenance of resources used for instructional functions.Operates with a high degree of independence, autonomy, and use of good judgement, strong technical, problem solving, and analytical skills. Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service. This position works closely with and/or supports System Office/RHM business leaders, HR partners, managers, colleagues, and the vendor.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.

Manages specialized Human Resource service delivery for the HR Service Center. Serves as subject matter expert on Learning Management systems and other HR systems and tools and identifies when information appears out of alignment or incorrect.

Maintains the Learning Management system administration including password resets, new user access issues, updating uncategorized job codes, running student import report results, and correcting as appropriate. Manages mandatory training assignments annually, and as requested. Creates individual and group assignments based on customer requests.

Coordinating with stakeholders to map training for our job families, ensuring that Learning solutions are appropriately assigned to each user. Developing LMS policies, procedures, and governance.

Conducts ongoing auditing of the learning management system to ensure that user and course records are clean, imperative for driving down system costs.

Liaising with external contacts to troubleshoot and solve system issues. Continuously improving the design of the LMS and learning solutions, identifying the most efficient ways of working.

Assists in developing standardized work processes, tools and methodologies that improve quality and efficiency of the system and department. Deploys quick-thinking and adaptive problem-solving techniques to develop innovative solutions.

Acts as team trainer for implementation of new processes, procedures, and policies and ensures that all processes and procedures are fully documented and updated for access in the Knowledge Base.

Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements.

Regularly participates in internal, regional, and national user group meetings to learn new enhancements/upgrades, maximize standardization and share best practices.

Works with Finance to maintain or decrease costs associated with the learning management system and training solutions.

Works with the VP, HRSC to provide team analytics and metrics and assembles relevant data in a management presentation format.Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management.

Utilizes case management technology to accurately log case issues and notes for case assigned under stringent Legal Department requirements.

Adheres to established regulations and ensures compliance for processes, procedures, plans and systems.

Maintains confidentiality of department and associate information according to established practice within and NPPI guidelines.

Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

Must possess a comprehensive knowledge of Human Resources, Learning Technology, Information Technology and/or Education and contact/service center operations, as normally obtained through an Associate's Degree and four (4) years of experience in an HR specialist or customer support role in a high volume work environment or an equivalent combination of education and experience.

Bachelor's degree in Business Administration, Business Systems, Human Resources or related field is preferred.

Advanced proficiency of HRIS required. Must possess a comprehensive knowledge of HRIS and HR processes. Familiarity with Workday, system preferred.

Knowledge of collaborative web technologies.

Able to track and respond to end-user concerns and questions in a timely manner. Must be mindful of time constraints and deadlines. Must be attentive to details.

Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills.

Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.

Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and health ministries.

Demonstrated proficiency in MS Office Suite.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Must be able to travel to the various Trinity Health sites 10%, as needed

Must possess the ability to comply with Trinity Health policies and procedures.

Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.

Operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. There are no confined spaces.

Manual dexterity for keyboard use is necessary as well as the ability to work ergonomically in an office environment.

Hourly pay ranges: $27.96 - $41.95

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.