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Remote Call Reviewer Jobs in Utah (NOW HIRING)

Xenetix Software, LLC.

WordPress Developer

Lehi, UT · On-site +1

All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Presents all work in design review and code review sessions to team members, and must be able to ...

ACD Direct

Techops Engineer -Mid Level

Farmington, UT · Remote

$52K - $85K/yr

... our fully remote team and help us build, automate, and maintain the infrastructure that powers ... Our company has grown from providing routine call center services to providing high-level, full ...

Nearmap

Manager, Legal Operations

Lehi, UT · On-site +1

While we are open to fully remote candidates within the continental United States, we have a strong ... You'll be the primary approver on quotes requiring legal review, and the first port of call when it ...

Nearmap

Manager, Legal Operations

Lehi, UT · On-site +1

While we are open to fully remote candidates within the continental United States, we have a strong ... You'll be the primary approver on quotes requiring legal review, and the first port of call when it ...

Nearmap

Manager, Legal Operations

Lehi, UT · On-site +1

While we are open to fully remote candidates within the continental United States, we have a strong ... You'll be the primary approver on quotes requiring legal review, and the first port of call when it ...

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · Remote

$99K - $136K/yr

Our company has grown from providing routine call center services to providing high-level, full ... Although position is remote employee will be required to visit data center on a quarterly basis. It ...

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Remote Call Reviewer information

What is a remote call reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a remote call reviewer?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by remote call reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

What are the most commonly searched types of Call Reviewer jobs in Utah?

The most popular types of Call Reviewer jobs in Utah are:

What are popular job titles related to Remote Call Reviewer jobs in Utah?

For Remote Call Reviewer jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Call Reviewer jobs in Utah look for?

The top searched job categories for Remote Call Reviewer jobs in Utah are:

What cities in Utah are hiring for Remote Call Reviewer jobs?

Cities in Utah with the most Remote Call Reviewer job openings:

Remote Call Reviewer jobs near you

WordPress Developer

Xenetix Software, LLC.

Lehi, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Company Description
Ask Yourself
  • Ready to change the world for the better?
  • Ready to make an impact that others will feel and appreciate?
  • Are you ready to change how we engage our daily work life?
  • Ready for you new gig, and maybe a new place to call home?
  • Ready to bring fresh ideas to an ever-evolving world?

Then keep reading and get ready to rock with us!
Xenetix is a parent company to a new startup based in beautiful Salt Lake City Utah. We have been developing amazing Human Resource Management software and we are ready to rock the world and launch. All positions are remote capable, so we can work with anyone anywhere, except Space, but that's coming (joke). Oh yeah, and full-time with pretty awesome benefits, that's important.
If you are wondering if you are skilled enough; confidence is key so send in your resume/portfolio/whatever and let us look at what you can do, even if you have less than the requested experience. We believe in human potential, and we believe in you.
Job Description
  • Front End development in HTML, CSS, JAVASCRIPT. WordPress and Elementor.
  • Create various Graphic art assets.
  • Working with Video Editing Tools.
  • Required to create or choose an approach or procedure from a variety of complex options for addressing a work task.
  • Works independently to develop, configure, code and test programs.
  • Presents all work in design review and code review sessions to team members, and must be able to explain and support decisions made and actions taken.
  • Interfaces with business analysts, project managers and clients to clarify requirements.
  • Tests own work and contributes to the development of test plans.
  • Evaluates and plans software designs, test results and technical manuals.
  • Programs new software, web applications and supports new applications under development and the customization of current applications
  • Supports existing applications and new applications under development..
  • Edits and reviews technical requirements documentation.
  • Displays knowledge of engineering methodologies, concepts, skills, and their application in the area of specified engineering specialty.
  • Displays knowledge of, and ability to apply, process design and redesign skills.
  • Analyzes and determines integration needs.
  • Displays in-depth knowledge of, and ability to apply, project management skills.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Other duties and responsibilities as assigned.
  • Project Management of multiple application projects
  • Engineering and Deployment of application Infrastructure improvements.
  • Deliver patching and system performance enhancements to new, under development, and existing applications.
  • Engineering and Deployment of web application infrastructure improvements.
  • Deliver patching and system performance enhancements to new, under development, and existing applications.

Qualifications
Requirements:
  • Experience with Wordpress
  • Experience with Adobe Creative Cloud.
  • Experience with Testing, Validation, and Revision Management.
  • Experience with various web development tools and IDE environments.
  • Excellent organizational and communication skills are required.
  • Excellent decision making and critical-thinking skills.
  • Must be an energetic and highly motivated self-starter.
  • Must be self-motivated and have a positive attitude.
  • Must be detail oriented.
  • Must have the ability to multi-task.
  • Must have excellent oral and written communication skills.
  • Having worked in a highly motivated, fast-paced, critical development role.
  • Ability to work in a fast-paced and quickly changing environment.
  • Ability to meet deadlines with Projects and Assignments.
  • Ability to learn and support new technologies and train others.

Preferences:
  • Experience in the Elementor Platform.
  • Experience with UI/UX development tools like Adobe XD.
  • Experience interfacing with web services such as REST, SOA, XML.
  • Mobile UI/UX Development for Android and IOS.
  • Marketing Experience.

Additional Information
Benefits and Compensation
  • Salary based on education, capability, and experience
  • Flexible Work Schedule and Remote Work Friendly
  • Comprehensive Health Insurance
  • Prescription Coverage
  • Dental Coverage
  • Vision Coverage
  • Short-Term Disability
  • 401K Retirement Plan
  • Paid Time Off
  • Paid Training
  • Paid Certification Testing

All your information will be kept confidential according to EEO guidelines.

Apply