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Remote Call Monitoring Jobs in Surrey, BC (NOW HIRING)

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... call yourself competitive, but you care about doing well. You bring urgency without needing to be ... monitor * Career growth opportunities Schedule This is a fully remote role with rotating shifts ...

Remote Call Monitoring information

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

Infographic showing various Remote Call Monitoring job openings in Surrey, BC as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Remote Client Sales Representative (Entry-Level)

Globe Life Insurance

Vancouver, BC • Remote

CA$60K - CA$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.


Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance


Job description

Remote Client Sales Representative (Entry-Level)

100% Remote | United States & Canada | Full-Time | Training Provided | No Cold Calling | Weekly Pay


Start a Career Where Communication Becomes a Skill You Can Build On

A remote position can offer convenience. A career requires commitment.

AO Globe Life is looking for motivated individuals to join the team as Remote Client Sales Representatives. This entry-level opportunity is designed for candidates who want to develop professional sales skills, work directly with clients, and build a foundation in the insurance industry.

No prior insurance or sales background is necessary. What matters is the ability to learn, communicate professionally, stay organized, and consistently follow through.

Training is provided, so candidates can learn the products, sales process, technology, and client experience before taking on the role independently.

The Work Is Client-Focused

The position involves speaking with individuals who have requested information about available insurance and benefit options.

Rather than relying on random cold calls, representatives focus on scheduled client conversations and follow-up.


Key responsibilities include:

  • Conducting scheduled phone and virtual appointments with prospective clients
  • Understanding client circumstances through thoughtful questions and active listening
  • Presenting insurance and benefit options accurately and professionally
  • Helping clients understand their available choices
  • Addressing questions and providing appropriate follow-up
  • Maintaining organized and accurate client records
  • Managing appointments and daily activity through company systems
  • Following established sales and communication procedures
  • Working toward individual performance objectives
  • Participating in training, team meetings, and coaching sessions
  • Continuously improving product knowledge and client communication skills

The goal isn't simply to complete a conversation. It's to create a professional client experience while working toward measurable results.

Training Comes First

Entering a new industry can be challenging without the right foundation.

New representatives receive structured training covering the knowledge and processes needed to perform the role. Ongoing coaching and team support are also available as experience develops.

The opportunity includes:

  • Structured onboarding and training
  • Continued coaching and professional development
  • Access to qualified leads
  • Client communication and sales resources
  • Company-provided systems and technology
  • Remote work environment
  • Flexible scheduling options
  • Weekly commission-based compensation
  • Performance-based earning opportunities
  • Opportunities to develop toward additional responsibilities


What We Look For

We are interested in candidates who take the opportunity seriously and understand that working remotely requires personal accountability.

Strong candidates tend to demonstrate:

  • Professional and confident communication
  • Good listening and interpersonal skills
  • Reliability and follow-through
  • Strong organization and time management
  • A willingness to accept coaching
  • The ability to work independently
  • Comfort working toward measurable goals
  • A genuine interest in learning sales and insurance
  • A professional approach to client relationships
  • Consistency rather than relying on motivation alone

Previous experience isn't the deciding factor.

Candidates with backgrounds in customer service, retail, hospitality, recruiting, education, administration, call centers, sales, or other client-facing positions may bring transferable skills, but individuals from other professional backgrounds are encouraged to apply as well.

A Better Fit for Someone Who Wants to Build

This opportunity is best suited to someone who wants more than simply a remote position.

Insurance sales can provide an environment to develop valuable professional abilities: communicating with different personalities, understanding client needs, presenting information clearly, managing a personal schedule, handling objections, and becoming accountable for results.

For someone willing to put those skills into practice, the experience can become a foundation for continued development within sales and the insurance industry.

Take the Next Step

If the idea of building sales experience from home appeals to you, and you're prepared to learn, stay accountable, and work consistently, we'd like to hear from you.

Apply today for the Remote Client Sales Representative (Entry-Level) position.

Training is provided, and previous insurance experience is not required.

Selected applicants will be contacted regarding the next stage of the hiring process. Please monitor your email, voicemail, and spam or junk folder for updates.


What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US