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Remote Inmate Call Monitoring Jobs in Surrey, BC

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... call centers, sales, or other client-facing positions may bring transferable skills, but ... Please monitor your email, voicemail, and spam or junk folder for updates.

... call yourself competitive, but you care about doing well. You bring urgency without needing to be ... monitor * Career growth opportunities Schedule This is a fully remote role with rotating shifts ...

... call yourself competitive, but you care about doing well. You bring urgency without needing to be ... monitor * Career growth opportunities Schedule This is a fully remote role with rotating shifts ...

Remote Inmate Call Monitoring information

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Surrey, BC?

The most popular types of Inmate Call Monitoring jobs in Surrey, BC are:

Infographic showing various Remote Inmate Call Monitoring job openings in Surrey, BC as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Remote Client Sales Representative (Entry-Level)

Globe Life Insurance

Vancouver, BC • Remote

CA$60K - CA$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.


Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance


Job description

Remote Client Sales Representative (Entry-Level)

100% Remote | United States & Canada | Full-Time | Training Provided | No Cold Calling | Weekly Pay


Start a Career Where Communication Becomes a Skill You Can Build On

A remote position can offer convenience. A career requires commitment.

AO Globe Life is looking for motivated individuals to join the team as Remote Client Sales Representatives. This entry-level opportunity is designed for candidates who want to develop professional sales skills, work directly with clients, and build a foundation in the insurance industry.

No prior insurance or sales background is necessary. What matters is the ability to learn, communicate professionally, stay organized, and consistently follow through.

Training is provided, so candidates can learn the products, sales process, technology, and client experience before taking on the role independently.

The Work Is Client-Focused

The position involves speaking with individuals who have requested information about available insurance and benefit options.

Rather than relying on random cold calls, representatives focus on scheduled client conversations and follow-up.


Key responsibilities include:

  • Conducting scheduled phone and virtual appointments with prospective clients
  • Understanding client circumstances through thoughtful questions and active listening
  • Presenting insurance and benefit options accurately and professionally
  • Helping clients understand their available choices
  • Addressing questions and providing appropriate follow-up
  • Maintaining organized and accurate client records
  • Managing appointments and daily activity through company systems
  • Following established sales and communication procedures
  • Working toward individual performance objectives
  • Participating in training, team meetings, and coaching sessions
  • Continuously improving product knowledge and client communication skills

The goal isn't simply to complete a conversation. It's to create a professional client experience while working toward measurable results.

Training Comes First

Entering a new industry can be challenging without the right foundation.

New representatives receive structured training covering the knowledge and processes needed to perform the role. Ongoing coaching and team support are also available as experience develops.

The opportunity includes:

  • Structured onboarding and training
  • Continued coaching and professional development
  • Access to qualified leads
  • Client communication and sales resources
  • Company-provided systems and technology
  • Remote work environment
  • Flexible scheduling options
  • Weekly commission-based compensation
  • Performance-based earning opportunities
  • Opportunities to develop toward additional responsibilities


What We Look For

We are interested in candidates who take the opportunity seriously and understand that working remotely requires personal accountability.

Strong candidates tend to demonstrate:

  • Professional and confident communication
  • Good listening and interpersonal skills
  • Reliability and follow-through
  • Strong organization and time management
  • A willingness to accept coaching
  • The ability to work independently
  • Comfort working toward measurable goals
  • A genuine interest in learning sales and insurance
  • A professional approach to client relationships
  • Consistency rather than relying on motivation alone

Previous experience isn't the deciding factor.

Candidates with backgrounds in customer service, retail, hospitality, recruiting, education, administration, call centers, sales, or other client-facing positions may bring transferable skills, but individuals from other professional backgrounds are encouraged to apply as well.

A Better Fit for Someone Who Wants to Build

This opportunity is best suited to someone who wants more than simply a remote position.

Insurance sales can provide an environment to develop valuable professional abilities: communicating with different personalities, understanding client needs, presenting information clearly, managing a personal schedule, handling objections, and becoming accountable for results.

For someone willing to put those skills into practice, the experience can become a foundation for continued development within sales and the insurance industry.

Take the Next Step

If the idea of building sales experience from home appeals to you, and you're prepared to learn, stay accountable, and work consistently, we'd like to hear from you.

Apply today for the Remote Client Sales Representative (Entry-Level) position.

Training is provided, and previous insurance experience is not required.

Selected applicants will be contacted regarding the next stage of the hiring process. Please monitor your email, voicemail, and spam or junk folder for updates.


What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US