ZipRecruiter

Log In

2

Full Time Inmate Call Monitoring Jobs in Surrey, BC

Reimagined Parking

Customer Service Agent

Vancouver, BC

CA$19 - CA$21/hr

Meet performance standards through call monitoring, recording, and quality assessments. * Maintain ... Benefits (Full Time or Part Time) * Comprehensive Health Plans: Access top-notch Medical, Dental ...

TELUS

Monitoring Specialist I

Vancouver, BC · Hybrid

CA$22/hr

As mentioned this is a full time role, but we guarantee a minimum of 35 hours shift per week with ... Experience in a call center environment Advanced knowledge of English is required because you will ...

Allied Universal

Team Lead - Full Time

Vancouver, BC

CA$23.50 - CA$25.50/hr

Manage the site schedule, including shift coverage, staffing adjustments, call-offs, and ... Monitor alarms, cameras, and other security systems, and respond appropriately to incidents ...

Allied Universal

Team Lead - Full Time

Vancouver, BC · On-site

CA$23.50 - CA$25.50/hr

Manage the site schedule, including shift coverage, staffing adjustments, call-offs, and ... Monitor alarms, cameras, and other security systems, and respond appropriately to incidents ...

Sienna Senior Living

Director of Wellness

Surrey, BC · On-site

CA$69K - CA$87K/yr

This is a Permanent Full-Time position. Schedule: Sunday-Thursday 9:00am - 5:00pm At Sienna you won ... Monitor all resident incidents and direct team members regarding interventions to prevent ...

next page

Showing results 1-20

All JobsInmate Call Monitoring JobsFull Time Inmate Call Monitoring JobsFull Time Inmate Call Monitoring Jobs in Surrey, BC

Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in Surrey, BC?

The most popular types of Inmate Call Monitoring jobs in Surrey, BC are:

What are popular job titles related to Full Time Inmate Call Monitoring jobs in Surrey, BC?

For Full Time Inmate Call Monitoring jobs in Surrey, BC, the most frequently searched job titles are:

What job categories do people searching Full Time Inmate Call Monitoring jobs in Surrey, BC look for?

The top searched job categories for Full Time Inmate Call Monitoring jobs in Surrey, BC are:

Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Surrey, BC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Agent

Reimagined Parking

Vancouver, BC

CA$19 - CA$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Reimagined Parking rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

3rd of 12 rated car parking

Job description

Description
At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. We are looking for an individual with amazing customer service skills and detail oriented to help our customers with their parking needs. 
The Customer Success Agent serves as the first point of contact for customers, delivering exceptional service and support in a fast-paced environment. This role ensures customer satisfaction by resolving inquiries, maintaining accurate records, and acting as a brand ambassador while adhering to company policies and service standards. 


Key Responsibilities
  • Develop strong decision-making skills to manage back-to-back calls with accuracy, speed, and professionalism. 
  • Act as a courteous company representative while processing transactions, enforcing regulations, and communicating policies. 
  • Build rapport with customers to foster satisfaction and loyalty, address inquiries and complaints with empathy and clarity. 
  • Meet performance standards through call monitoring, recording, and quality assessments. 
  • Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement. 
  • Ensure data integrity by gathering information, composing documents, and accurately inputting data. 
  • Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs). 
  • Provide comprehensive support for parking customers, including account maintenance and branch/lot assistance. 
  • Update customer account information accurately and document all interactions. 
  • Utilize internal resources such as policy manuals and supervisor guidance to resolve issues. 
  • Complete required paperwork and maintain accurate records. 
  • Stay informed on workflow changes, policies, and product updates. 
  • Support and train new Customer Service Representatives as needed. 
  • Assist colleagues with troubleshooting client issues. 
  • Occasionally assist mobility-challenged customers by operating a golf cart. 
  • Visit locations to complete audits 
  • Assist Operations with lot improvement tasks 
  • Ability to drive to each location and create adjustments/plans to increase revenues 
  • Perform other duties as assigned. 


Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate degree preferred. 
  • Strong communication skills (verbal and written). 
  • Ability to multitask and thrive in a fast-paced environment. 
  • Proficiency with technology and data entry systems. 
  • Exceptional attention to detail and problem-solving skills. 
  • Ability to work flexible schedules, including weekends or holidays if required. 
REQUIREMENTS: 
  • 1+ years of customer service or call center experience. 
  • Valid driver’s license  
  • Ability to work flexible schedules, including weekends or holidays if required. 
  • Must successfully pass a background check, in accordance with company policy and applicable laws 
  • Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law 

PHYSICAL DEMANDS: 
  • Ability to sit for extended periods while handling calls and data entry. 
  • Frequent use of hands for typing and handling documents. 
  • Ability to lift up to 20 lbs occasionally (e.g., moving office supplies or assisting customers). 
  • Ability to operate a company vehicle safely when requested. 

WORKING CONDITIONS: 
  • Office setting with frequent use of computers, phones, and other office equipment. 
  • Fast-paced environment with high call volume and strict service level goals. 
  • Occasional exposure to outdoor conditions when assisting mobility-challenged customers. 
WORKING CONDITIONS:  
  • Fast-paced, high-volume contact center environment  
  • Performance-driven with call monitoring and quality assurance standards  
OTHER DUTIES: 
Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice 
 


Benefits
(Full Time or Part Time) 
  • Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. 
  • Life and AD&D:  Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. 
  • Short-Term Disability (STD): Income protection when you need time to recover. 
  • Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn. 
  • Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home 
  • Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group). 
  • Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family. 

What Reimagined Parking employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom