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Virtual Call Center Jobs in Surrey, BC (NOW HIRING)

BCLC

Representative, Inside Sales

Vancouver, BC · On-site +1

CA$68K - CA$85K/yr

... 2940 Virtual Way, Vancouver * 74 Seymour Street W, Kamloops This is a 12 Months, On Call ... Experience in customer service in a customer and technology focused call centre environment would ...

TELUS

Monitoring Specialist I

Vancouver, BC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

Flexport

Enterprise Account Executive

Vancouver, BC

The recent global supply chain crisis has put Flexport center stage as we continue to play a ... A normal day might include leading a discovery call with a prospect to uncover more about their ...

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Surrey, BC

Virtual Call Center information

See Surrey, BC salary details

$7

$19

$44

How much do virtual call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for virtual call center in Surrey, BC is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.03 and $20.21 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Surrey, BC?

The most popular types of Call Center jobs in Surrey, BC are:

What are popular job titles related to Virtual Call Center jobs in Surrey, BC?

For Virtual Call Center jobs in Surrey, BC, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Surrey, BC look for?

The top searched job categories for Virtual Call Center jobs in Surrey, BC are:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Surrey, BC as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,979 per year, or $19.7 per hour.

Virtual Member Experience Specialist, Member Service Centre (Hybrid) 12- Month Term

Westminster Savings Credit Union

Surrey, BC • Hybrid

CA$23.58 - CA$29.48/hr

Full-time

Retirement, PTO

Posted 14 days ago

Job description

Prospera is committed to creating meaningful local impact while offering our members more ways to manage everyday banking, grow their wealth, and receive personalized support to achieve their financial goals. With more than 80 years of service, Prospera is part of the Coast Capital Savings Federal Credit Union family of brands, providing a full range of financial products and services across the British Columbia.

As a Virtual Member Experience Specialist, you will provide outstanding customer service and taking the initiative to develop positive relationships while meeting the product and service needs of our members.

What you do

  • Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.
  • Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions.
  • Act as the ambassador for digital and self-service channels. Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions.
  • Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
  • Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
  • Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
  • Support and participate in community initiatives.

What you bring 

  • Experience in a customer facing role within a fast-paced work environment.

  • At least 1-3 years' experience in a financial service role.
  • Experience providing customer service in a high-volume remote/call center environment will be highly regarded.
  • You have a 'can do' front line/customer service mindset, a strong interest in a career in financial services, a capacity and passion for learning, strong team orientation, excellent communication and relationship-building skills, and a keenness to grow and help others.
  • You are a self-described ambassador for the ultimate customer experience, and you love to connect with customers and build lasting business relationships.
  • A demonstrable interest in community involvement is a must-have!

Compensation

  • Prospera offers a total compensation package of base salary plus incentives that are market competitive and reviewed annually.
  • The pay rate for this role is $23.58 to $29.48 per hour. The final offer will be based on the successful candidate’s knowledge, experience, and internal equity.

Benefits & Wellbeing

  • Flexible Benefits Program pick and choose what works best for you.
  • Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
  • Vacation, Personal and Wellness time and two Vacation Bonus Days
  • Professional development – come to grow your career and develop your skills.
  • A supportive, collaborative work environment we’re proud to be a Great Place to Work certified organization.

Our Commitment - Diversity, Equity & Inclusive

At Prospera, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey that ensures every employee feels valued and empowered.

We follow a fair and equitable hiring process, considering candidates based on their skills, experience, and potential. When you join Prospera, you’re not just taking a job you’re becoming part of a team that celebrates individuality and works collectively to make a positive impact.

Accommodations

We believe you belong here. If you require accommodation at any stage of the hiring process, please contact recruitment@prospera.ca. All requests are handled with respect and confidentiality.

Disclaimer: Employment is subject to background checks, including enhanced criminal, credit, and reference checks. 

At Prospera, we’re more than a financial institution; we’re a community. Our people are empowered to bring their whole selves to work and make a meaningful difference every day.

Prospera, Coast Capital and Sunshine Coast Financial are part of the Coast Capital Savings Federal Credit Union family of brands.

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