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Remote Call Monitoring Jobs in Silver Spring, MD

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Identify call volume trends and averages (intraday, weekly, monthly, etc.). * Monitor queue ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Identify call volume trends and averages (intraday, weekly, monthly, etc.). * Monitor queue ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

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All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Silver Spring, MD

Remote Call Monitoring information

See Silver Spring, MD salary details

$10

$17

$25

How much do remote call monitoring jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote call monitoring in Silver Spring, MD is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.62 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What job categories do people searching Remote Call Monitoring jobs in Silver Spring, MD look for?

The top searched job categories for Remote Call Monitoring jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Call Monitoring jobs?

Cities near Silver Spring, MD with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Silver Spring, MD as of August 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,019 per year, or $17.8 per hour.

Enterprise Architect, ServiceNow, Nuvolo, Remote, Contingent

Greenberg-Larraby, Inc. (GLI)

Washington, DC • Remote

$78.25 - $100.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

The Enterprise Architect for ServiceNow and Nuvolo will play a key role in designing and implementing architectural solutions that leverage ServiceNow and Nuvolo platforms to streamline operations and enhance service delivery. This remote position requires a strategic thinker with a deep understanding of enterprise architecture and cloud-based solutions.

This position is contingent upon award within a standard 30 day turnaround.

Lead the architectural design and implementation of ServiceNow and Nuvolo solutions in alignment with organizational goals.

Collaborate with stakeholders to identify requirements and translate them into an efficient architecture that meets business needs.

Evaluate and integrate existing systems with ServiceNow and Nuvolo applications, ensuring interoperability and optimal performance.

Provide technical leadership and best practices for development, implementation, and maintenance of ServiceNow and Nuvolo solutions.

Develop architecture diagrams, documentation, and roadmaps to communicate the architecture vision and implementation plans.

Monitor and assess emerging technologies to drive innovation and improvement in service delivery.

Ensure compliance with security and governance policies in the architectural design and application deployment.

This is a remote position, providing flexibility in work environment while engaging in collaborative projects.

Requirements

Ability to obtain a Public Trust.

Candidates must be U.S. citizens or hold a Green Card.

7+ years of ServiceNow architecture and configuration experience

Direct experience supporting Nuvolo Clinical EAM on ServiceNow

Strong understanding of CMMS, clinical asset lifecycle, and work order management in hospitals

Experience supporting HTM (Healthcare Technology Management), Biomedical Engineering, or Facilities operations

Experience with business rules, UI actions, scripts, workflows, and role/group administration

Experience in Operations & Maintenance (O&M) environments including upgrades and incident response

Experience working in Agile/Scrum environments

Ability to work remotely in a fast-paced federal healthcare IT environment

Education
  • Bachelor's degree in information systems, Computer Science, Healthcare IT, Biomedical Engineering, or related field
    (Master's degree preferred but not required)
Required Certifications
  • ServiceNow Certified System Administrator (CSA) required
  • ServiceNow Certified Application Developer (CAD) strongly preferred
  • Nuvolo training
Highly Preferred Certifications (these attract the right people)
  • ITIL Foundation or higher
  • Certified Scrum Master (CSM) or Agile certification
  • PMP (nice to have)

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Other benefits, terms apply

Disclaimer: 

Greenberg & Larraby, Inc. will never send offer letters of employment unless a thorough interview process has taken place and all other internal processing has taken place.

 If you receive one from an outside party and is not from the URL of our firm at @greenberg-larraby.com), please do not respond. If you have further questions, please reach out to your administrator.  

When you apply to our positions, upon our interest, a recruiter will call you directly and will pre-screen prior to an interview.  Offers of employment are contingent upon a thorough interview process, background check, and security clearance adjudication processing as applicable. Thank you.

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