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Remote Call Monitoring Jobs in Silver Spring, MD

Brighter Day Services

Lead Generalist (Remote)

Towson, MD · Remote

$600 - $900/hr

Log all lead activity, job details, and client communications accurately in our CRM * Monitor job ... Prior experience in sales, customer service, operations, call centers, or field services is a plus ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Identify call volume trends and averages (intraday, weekly, monthly, etc.). * Monitor queue ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Identify call volume trends and averages (intraday, weekly, monthly, etc.). * Monitor queue ...

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$17

$25

How much do remote call monitoring jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote call monitoring in Silver Spring, MD is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.62 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Silver Spring, MD?

For Remote Call Monitoring jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Call Monitoring jobs in Silver Spring, MD look for?

The top searched job categories for Remote Call Monitoring jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Call Monitoring jobs?

Cities near Silver Spring, MD with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Silver Spring, MD as of August 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,019 per year, or $17.8 per hour.

Data Scientist - AI/Splunk (Remote)

Arlington, VA • On-site, Remote

A.C. Coy
Recruiting and Staffing Services • 51 - 200 employees
Learn more about A.C. Coyexternal

Other

Re-posted 15 days ago

Job description

Overview
  • Tier One Technologies is looking for a Data Scientist with an AI & Splunk expertise to support our direct US Government client.
  • This will be a 100% remote position.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities
  • Analyze and model Incident, Problem, and Change trends to identify opportunities for service improvements.
  • Perform and interpret data studies and experiments involving new data sources or new uses for existing data sources.
  • Leverage Splunk dashboards, alerts, and search queries to detect, investigate, and resolve operational issues in real time.
  • Utilize cloud-native monitoring and observability tools (AWS CloudWatch, Google Cloud Operations, Azure Monitor) to identify and address performance gaps.
  • Develop analytics using data mining, statistical, forecasting, and modeling techniques.
  • Develop prototypes, proof of concepts, algorithms, predictive models, and custom analyses.
  • Determine new ways to improve data quality, search quality, and predictive capabilities.
  • Identify the right tools for data analysis, including tools external to the organization.
  • Leverage AI and machine learning to improve automation through data output, aggregation, analytics, algorithms, orchestration, and visualization.
  • Provide guidance and technical support to executives, contractors, and employees in other functional areas.
  • Enterprise Issue Identification & Solution Design
  • Proactively identify performance degradation, anomalies, and systemic issues across large enterprise systems using data-driven analysis.
  • Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.
  • Propose and document actionable solutions and remediation strategies for identified issues, working collaboratively with application, infrastructure, and network teams.

Qualifications
  • Bachelor's degree in Computer Science, IT, a related field, or equivalent experience.
  • 8+ years of related IT experience.
  • Hands-on experience with AI and cloud platforms.
  • Advanced proficiency in Splunk.
  • Solid understanding of network technologies and their impact on API performance and latency.
  • Excellent analytical & communication skills.
  • Must be able to obtain a Public Trust clearance.
  • All candidates must be a US Citizen or have permanent residence status (Green Card).
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
A.C. Coy Company- Staffing & Consulting Services logo

About A.C. Coy Company- Staffing & Consulting Services

Sourced by ZipRecruiter

Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

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