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Remote Call Monitoring Jobs in Indiana (NOW HIRING)

Five Star Solutions

Customer Service Mon-Fri

Fishers, IN · Remote

$14/hr

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Able to work without a script and maintain call control * Identify customers' needs, clarify ...

Circle Logistics

AI Automation Engineer

Fort Wayne, IN · On-site +1

Monitor, measure, and analyze automation performance metrics to identify opportunities for ... AI sales coaching tools that give reps real-time guidance, call insights, and performance feedback

Circle Logistics

AI Automation Engineer

Fort Wayne, IN · On-site +1

Monitor, measure, and analyze automation performance metrics to identify opportunities for ... AI sales coaching tools that give reps real-time guidance, call insights, and performance feedback

Kobie Marketing

AI Engineer

Indianapolis, IN · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

Roche

Technical Support Specialist 2

Indianapolis, IN · On-site +1

$47K - $88K/yr

The Position Schedule: This position is within a 24/7 call center. It is expected for this ... This is a remote based role. Who You Are * Associate's degree or equivalent military training in ...

Roche

Technical Support Specialist 2

Indianapolis, IN · On-site +1

$47K - $88K/yr

The Position Schedule: This position is within a 24/7 call center. It is expected for this ... This is a remote based role. Who You Are * Associate's degree or equivalent military training in ...

Roche

Technical Support Specialist 2

Indianapolis, IN · On-site +1

$47K - $88K/yr

The Position Schedule: This position is within a 24/7 call center. It is expected for this ... This is a remote based role. Who You Are * Associate's degree or equivalent military training in ...

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Remote Call Monitoring information

See Indiana salary details

$10

$16

$23

How much do remote call monitoring jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote call monitoring in Indiana is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Indiana? For Remote Call Monitoring jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Indiana look for? The top searched job categories for Remote Call Monitoring jobs in Indiana are:
What cities in Indiana are hiring for Remote Call Monitoring jobs? Cities in Indiana with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Indiana as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,075 per year, or $16.4 per hour.

Customer Service Mon-Fri

Five Star Solutions

Fishers, IN • Remote

$14/hr

Full-time

Re-posted 16 days ago

Job description

Music lovers keep reading!  We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Qualifications
  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • A high school diploma or GED is preferred
  • Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
  • Previous experience using Outlook, Word & Excel preferred
  • Knowledge of CRM systems a plus
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be at least 18 years of age
  • A background check and drug screen applicable with state and federal laws is required
  • Must be able to speak, read, write and understand English
Responsibilities
  • In this role, you'll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
  • Manage large amounts of inbound calls in a timely manner
  • Able to work without a script and maintain call control
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Identify upsell/cross-sell opportunities
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Skillfully change from one task to another without loss of efficiency or composure
  • Ability to multi-task using multiple system pending the clients working environment
  • Successfully complete all training sessions
  • Effectively communicate with patience and understanding to build rapport
  • Remain positive and professional in all customer interactions
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Flexibility to cross train as requested
  • Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies
  • Perform other duties as assigned*
Required Skills/Abilities
  • Strong phone and verbal communication skills along with active listening through multiple channels
  • Customer focus and adaptability to different personality types
  • Maintaining composure in challenging and complex situations
  • Ability to use technology effectively and productively independently
  • Regularly required to sit
  • Regularly required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required
Equipment Provided Option
  • Equipment will be shipped to you.  
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
$14 - $14 an hour
  • Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance 
  • Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F 
  • Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
  • Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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