ZipRecruiter

Log In

2

Remote Call Center Jobs in Reston, VA (NOW HIRING)

CareFirst

Operations Supervisor (Remote)

Washington, DC ยท Remote

Prepares call center, claims and or enrollment and billing performance reports by collecting, analyzing, and summarizing data and trends. * Improves call center, claims and or enrollment and billing ...

New

next page

Showing results 1-20

All JobsRemote Call Center JobsRemote Call Center Jobs in Reston, VA

Remote Call Center information

See Reston, VA salary details

$11

$18

$26

How much do remote call center jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote call center in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What is a Remote Call Center job?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the key skills and qualifications needed to thrive in the Remote Call Center position, and why are they important?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are the most commonly searched types of Call Center jobs in Reston, VA? The most popular types of Call Center jobs in Reston, VA are:
What are popular job titles related to Remote Call Center jobs in Reston, VA? For Remote Call Center jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center jobs in Reston, VA look for? The top searched job categories for Remote Call Center jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Call Center jobs? Cities near Reston, VA with the most Remote Call Center job openings:
Remote Call Center jobs near you
Bilingual Call Center Representative

Bilingual Call Center Representative

Addison Group

Tysons, VA โ€ข Remote

$24 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Job Title:ย Dispute Resolution Specialist I (Bilingual English/Spanish)

Industry:ย Call Center/Non-profit

Location (city, state):ย McLean, VA (Hybrid role after training)

Assignment Type:ย Contract-to-Hire (long-term contract with potential for conversion)

Pay:ย $24.00 โ€“ $25.00 /hour (Estimated conversion salary: $50,000-$55,000)

Benefits:ย This position is eligible for medical, dental, vision, and 401(k).

Additional Details:

  • Start Date: 1-2 Weeks' After Offer
  • Training takes place onsite for 3โ€“6 weeks (Mondayโ€“Friday), then transitions to a hybrid schedule of 2 days onsite/ 3 days remote.
  • Standard schedule: Mondayโ€“Friday, 9:00amโ€“6:00pm (1-hour unpaid lunch)

Work Schedule:

  • Full-time, Mondayโ€“Friday
  • Onsite for initial training, then Hybrid after completion
  • 9:00amโ€“6:00pm with a 60-minute lunch

About Our Client:

Our client is a nationally recognized organization providing consumer assistance, education, and support services. Their programs help consumers navigate product and service issues while promoting fair business practices. They operate a high-volume contact center and offer structured training, growth opportunities, and a collaborative environment.

Job Description:

Addison Group is seeking aย Bilingual Dispute Resolution Specialistย (English/Spanish) for our client. This role supports consumers by guiding them through the dispute resolution process, answering questions, and ensuring proper documentation is collected to move claims forward. This is an excellent opportunity for candidates with strong customer service backgrounds looking to advance within a structured, mission-driven environment.

Key Responsibilities:

  • Provide inbound phone and online support during core business hours, maintaining availability during assigned shifts.
  • Walk consumers through the dispute resolution process, including program eligibility and claim submission steps.
  • Assist consumers in understanding state-specific guidelines and general requirements.
  • Follow up on pending documentation to ensure claims can be opened or advanced.
  • Manage outreach tasks and special projects to support overall service level goals.
  • Refer escalated concerns to leadership when required.
  • Maintain professionalism, accuracy, and empathy in all consumer interactions.

Qualifications:

  • Bilingual proficiency in English and Spanish is required.
  • 4+ years of progressive customer service experience in a web-based or call center environment.
  • Bachelorโ€™s degree preferred.
  • Experience using contact center platforms (e.g., RingCentral, Matterhorn, or similar systems).
  • Background supporting large-scale or enterprise-level customer operations strongly preferred.
  • Strong written and verbal communication skills.
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Solid problem-solving abilities and customer-focused mindset.
  • Ability to learn structured processes, scripts, and regulatory guidelines.

Perks:

  • Comprehensive training program with ongoing development opportunities.
  • Pathway to advance into more complex case management responsibilities (Dispute Resolution Specialist II).
  • Hybrid work flexibility after training.
  • Supportive leadership and team-oriented workplace.
  • Modern office environment with resources that support productivity and collaboration.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Apply