$18.50 - $22.75/hr
The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer ... PRs provide call center and administrative support for aspects of patient care within the Dana ...
$18.50 - $22.75/hr
The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer ... PRs provide call center and administrative support for aspects of patient care within the Dana ...
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Customer Care Associate (Business Development Representative)
Marlborough, MA · On-site +1
$18 - $22/hr
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... call center environment (additional education and / or certifications may be considered in place of ... and to represent the organization professionally * Ability to mentor staff members on subject ...
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Remote Call Center Representative information
See Massachusetts salary details
$11.81 - $13.22
1% of jobs
$13.22 - $14.63
4% of jobs
$14.63 - $16.04
9% of jobs
$17.24 is the 25th percentile. Wages below this are outliers.
$16.04 - $17.45
13% of jobs
$17.45 - $18.85
22% of jobs
The median wage is $18.96 / hr.
$18.85 - $20.26
22% of jobs
$20.78 is the 75th percentile. Wages above this are outliers.
$20.26 - $21.67
14% of jobs
$21.67 - $23.08
8% of jobs
$23.08 - $24.49
4% of jobs
$24.49 - $25.89
3% of jobs
$25.89 - $27.30
1% of jobs
$11
$19
$27
How much do remote call center representative jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for remote call center representative in Massachusetts is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.01 per hour, depending on experience, location, and employer.
What is a remote call center representative?
A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.
What are some common challenges remote call center representatives face, and how can they overcome them?
Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.
What are the most commonly searched types of Call Center Representative jobs in Massachusetts?
The most popular types of Call Center Representative jobs in Massachusetts are:
What are popular job titles related to Remote Call Center Representative jobs in Massachusetts?
For Remote Call Center Representative jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Representative jobs in Massachusetts look for?
The top searched job categories for Remote Call Center Representative jobs in Massachusetts are:
- Flex Time Bilingual Spanish Call Center Customer Service Representative
- Live In Prudential Center
- Work From Home French Speaking Call Center
- Non Union Baylor Call Center
- Flex Schedule Ibex Global Call Center
- Night Shift Remote Call Center Quality Assurance
- Remote Call Center Survey
- Remote Call Center No Experience Needed
- Work From Home Medicaid Call Center
- Work From Home Nalley Bmw
What cities in Massachusetts are hiring for Remote Call Center Representative jobs?
Cities in Massachusetts with the most Remote Call Center Representative job openings:
Patient Representative I
On-site, Remote
Dana-Farber Cancer Institute •
Health Care and Social Assistance • 1 - 5K employees1,001 - 5,000 employees
8.1
Based on 20 frontline employees who took The Breakroom Quiz
Great coworkers
People enjoy working here
Good employer
Recommended by parents
Respectful managers
$18.50 - $22.75/hr
Full-time
Re-posted 2 days ago
Job description
The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient's experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI Customer Service Standards. This role requires excellent customer service skills and comfort with multitasking and problem solving.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
MINIMUM JOB QUALIFICATIONS:
The position requires a high school diploma or GED, with a bachelor's degree preferred. Administrative and/or customer service experience is strongly preferred, and experience in a call center or phone service setting is also preferred.
SUPERVISORY RESPONSIBILITIES: None
PATIENT CONTACT:
Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEO Poster
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$41,200.00 - $46,500.00
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
- Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible
- Possesses a level of independence requiring knowledge of multiple disease specific programs
- Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls
- Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team
- Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills
- Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority
- Performs other administrative duties and tasks as requested by Manager/Supervisor
- Able to quickly comprehend and implement new concepts or modifications to processes
- Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels
- Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Ability to function as an integral member of a team
- Excellent communication, organizational, time management, and customer service skills
- Strong attention to detail
- Ability to multi-task and problem solve on the spot
- Excellent phone etiquette
- PC proficiency; ability to learn new software quickly
- Knowledge of medical terminology is a plus
MINIMUM JOB QUALIFICATIONS:
The position requires a high school diploma or GED, with a bachelor's degree preferred. Administrative and/or customer service experience is strongly preferred, and experience in a call center or phone service setting is also preferred.
SUPERVISORY RESPONSIBILITIES: None
PATIENT CONTACT:
Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEO Poster
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$41,200.00 - $46,500.00
About Dana-Farber Cancer Institute
Sourced by ZipRecruiter
Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Boston, MA, US
Year founded
1947
Website
What Dana-Farber Cancer Institute employees say
Pay
Benefits
Hours and flexibility
Workplace
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