ZipRecruiter

Log In

2

Remote Call Center Representative Jobs in Wellesley, MA

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

A strong background in customer experience is essential, and prior call center experience is ... Ability to work a hybrid schedule (4 days onsite, 1 day remote) System One, and its subsidiaries ...

next page

Showing results 1-20

All JobsCall Center Representative JobsRemote Call Center Representative JobsRemote Call Center Representative Jobs in Wellesley, MA

Remote Call Center Representative information

See Wellesley, MA salary details

$11

$19

$27

How much do remote call center representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote call center representative in Wellesley, MA is $19.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.11 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What cities near Wellesley, MA are hiring for Remote Call Center Representative jobs?

Cities near Wellesley, MA with the most Remote Call Center Representative job openings:

Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Wellesley, MA as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 7% In-person, and 93% Remote job distribution, with an average salary of $40,867 per year, or $19.6 per hour.

CSR/Call Center Representative - Remote Job

BCForward

Boston, MA • Remote

$14 - $15/hr

Contractor

Medical, Dental, Vision

Posted 5 days ago

Job description

BC forward is currently seeking a highly motivated CSR/Call Center Representative – Remote Job


Job Title: CSR/Call Center Representative – Remote Job

Location: Remote

Duration: Temp - 6 months

Pay Range: $13.5/hr to $15.00/hr (W2)
Must be available to work Monday through Friday, with shifts ranging between 6:00 a.m. and 9:00 p.m. Central Time.

English and Spanish customer support may be required based on business needs.


Job Description

We are seeking a Call Center Representative to join our team. The ideal candidate will have experience in customer service, call handling, and help desk software and a proven ability to resolve basic inquiries, document interactions, and route requests accurately.

Responsibilities:

  • Answer telephones and respond to basic customer questions using established methods provided in training. Forward calls to appropriate personnel as needed.
  • Record calls in account history with inquiry results and initiate required confirmations.
  • Process customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
  • Use help desk software and telephone technology to log, track, and resolve tickets per procedure.

Required Skills & Qualifications:

  • High school diploma or G.E.D.
  • One or more years of customer service or other telephone experience.
  • Experience working with organizational functions and personnel.
  • Proficiency with computer software and telephone technology.
  • Skilled in the use of help desk software, including experience with a Technical Help Desk.

Preferred Skills:

  • Basic business and analytical problem-solving skills.
  • Clear written and verbal communication skills.
  • Ability to follow oral and written directions.
BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

FacebookTwitter

View All BCforward Jobs