ZipRecruiter

Log In

2

Remote Call Center Quality Assurance Jobs in Fulton, MD

THRONE LABS INC

QA Engineer

Washington, DC · Remote

Software Quality Assurance Engineer FULL-TIME, WASHINGTON, D.C. About the job Throne aims to ... Ability to communicate effectively with on-site and remote teams, and explain technical concepts ...

Data Society

QA Lead

Washington, DC · On-site +1

About the Role The QA Lead owns the end-to-end test strategy for the platform, coordinating system ... This role is work-from-home (remote) though must be able to commute to client offices in Falls ...

NinjaOne

QA Engineer

Baltimore, MD · On-site +1

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... QA practices. * Collaboration: work alongside our developers, product managers, and leaders ...

Xometry

Quality Assurance Engineer

Gaithersburg, MD · Remote

$84K - $109K/yr

This person will work closely with Case Management, Partner Support, and remote Quality Engineering ... Strong Quality Assurance / Supplier Development experience * Effective communicator with data at ...

Harris

Quality Assurance Analyst

Washington, DC · On-site +1

$55K - $65K/yr

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key ... Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

ESM

Quality Assurance Manager - Senior

Vienna, VA · Remote

$140K - $165K/yr

We are hiring a Quality Assurance Manager to support an enterprise-level program within a federal ... remote office locations.Additional RequirementsOther duties as assignedESM provides equal ...

ICF

Quality Assurance Editor - On-call

Reston, VA · Remote

The Quality Assurance Editor is responsible for ensuring that all project deliverables meet ... Job Location(s): Position is remote. Working at ICF ICF is a global advisory and technology ...

PerformYard

Manual QA Tester

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Execute manual test ... Collaborate with the development and QA team during sprints * Help maintain and organize test ...

PerformYard

Manual QA Tester

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Execute manual test ... Collaborate with the development and QA team during sprints * Help maintain and organize test ...

PerformYard

Manual QA Tester

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Execute manual test ... Collaborate with the development and QA team during sprints * Help maintain and organize test ...

previous pagenext page

Showing results 21-40

All JobsCall Center Quality Assurance JobsRemote Call Center Quality Assurance JobsRemote Call Center Quality Assurance Jobs in Fulton, MD

Remote Call Center Quality Assurance information

See Fulton, MD salary details

$11

$22

$38

How much do remote call center quality assurance jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote call center quality assurance in Fulton, MD is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $23.46 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in remote call center quality assurance?

On a typical day, someone in Remote Call Center Quality Assurance reviews a sample of recorded or live customer calls, scores them based on established criteria, and documents detailed feedback for individual agents and team leaders. Duties also include identifying patterns or trends in performance, creating reports for management, and occasionally leading training sessions or calibration meetings to ensure consistent standards. Collaboration with supervisors and agents is common, often conducted via virtual meetings and shared platforms. Regular communication helps address issues quickly and supports continuous improvement. This structured workflow enables QA professionals to maintain high service quality, even while working remotely.

What is a remote call center quality assurance?

A Remote Call Center Quality Assurance (QA) job involves monitoring and evaluating customer service interactions to ensure they meet company standards. QA specialists assess call quality, agent performance, compliance with scripts, and adherence to company policies. They provide feedback, coaching, and reports to improve service quality and customer satisfaction. This role is typically performed remotely, using call recordings and quality monitoring software. Strong analytical skills and attention to detail are essential for success in this position.

What are the key skills and qualifications needed to thrive in remote call center quality assurance?

To excel as a Remote Call Center Quality Assurance professional, you need expertise in monitoring and evaluating customer interactions, a solid understanding of call center metrics, and familiarity with quality assurance methodologies. Comfort with QA software, CRM platforms, and call recording systems—often alongside relevant certifications like COPC or Six Sigma—is highly beneficial. Strong analytical abilities, attention to detail, and excellent verbal and written communication make candidates stand out. These skills ensure accurate evaluations, constructive feedback, and continuous improvement of customer service standards in a virtual environment.

What are popular job titles related to Remote Call Center Quality Assurance jobs in Fulton, MD? For Remote Call Center Quality Assurance jobs in Fulton, MD, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Quality Assurance jobs in Fulton, MD look for? The top searched job categories for Remote Call Center Quality Assurance jobs in Fulton, MD are:
What cities near Fulton, MD are hiring for Remote Call Center Quality Assurance jobs? Cities near Fulton, MD with the most Remote Call Center Quality Assurance job openings:
Remote Call Center Quality Assurance jobs near you
Infographic showing various Remote Call Center Quality Assurance job openings in Fulton, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,712 per year, or $22.9 per hour.

QA Engineer

THRONE LABS INC

Washington, DC • Remote

Full-time

Re-posted 9 days ago

Job description

Software Quality Assurance Engineer

FULL-TIME, WASHINGTON, D.C.

About the job

Throne aims to provide peace of mind to those that venture out each day -- making it so no one has to worry about finding a clean bathroom again. We leverage custom hardware with a cloud connected IOT suite, user facing App, and underutilized urban spaces to provide convenient access to a network of ultra-clean, smart, modular bathrooms.

Throne Labs is looking for a Software Quality Assurance Engineer to be a crucial member of Throne’s Software and R&D Engineering Teams. Thrones are proprietary technology which include mechanical components, smart plumbing, smart HVAC, various sensors, actuators, and on-board processing systems, cellular connectivity and a solar/battery driven power system. Software QA Engineer will be contributing into establishing QA/QC processes, improving time-to-market and maintaining high quality of our custom firmware and software solutions for internal Staff, and external Users and Partners.

You’ll work closely with Throne’s extended team, consisting of start-up veterans, creative innovators, and portable sanitation experts. We are passionate about defining Throne as the reliably clean option at some of life’s most stressful moments. We are ruthless about results, relentless about improvement, and we value diversity, inclusion, and having fun.

At Throne You Will:

  • Work closely with the product and engineering teams to understand and collect business requirements
  • Conduct manual testing of firmware and software to ensure products and features perform according to the requirements and contribute to a lovable user experience
  • Perform integration testing of hardware/firmware/software components and communicate issues to the relevant teams, ensuring seamless collaboration across departments
  • Investigate logs, identify and localize issues on production and QA environments
  • Contribute to technical and testing documentation creation and maintenance

We Are Looking For:

  • Solid knowledge in software quality assurance with minimum 3 years of relevant commercial experience.
  • Experience with mobile, web front-end and back-end testing (API, database testing).
  • Understanding of cloud-based architecture and hands-on experience with AWS tools and services (e.g. Lambda, CloudWatch).
  • Understanding of specifics of micro-services and serverless architecture.
  • Willingness to work in a startup lab environment in an active R&D phase.
  • Tolerance to changing requirements and priorities, and context switching between different products.
  • Ability to communicate effectively with on-site and remote teams, and explain technical concepts and issues to less tech savvy colleagues.
  • Proactiveness in giving feedback and improving existing processes.
  • Experience with testing of IoT and hardware products is a plus.
  • Experience with test automation (JavaScript or TypeScript) is a plus.


What We Offer:

This is a unique chance to join a dynamic team, work closely with the company's founders, and shape the future of bathrooms.

This role comes with a competitive compensation package made up of a competitive salary, equity ownership opportunities, and comprehensive benefits.


Throne is committed to pursuing and hiring a diverse workforce. We believe that every person has a right to equal employment opportunities without discrimination and that diversity contributes to the overall health of the organization. Women, veterans, and candidates from underrepresented groups are encouraged to apply.