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Remote Call Center Quality Assurance Jobs in Fulton, MD

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

This is a remote opportunity. The Call Center Supervisor is responsible for overseeing the day-to ... quality standards, deadlines, and proper procedures, correcting errors or problems as needed ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Fully remote aside from any onsite all-hands meetings * Must reside within the DMV area for onsite ... This team is focused on delivering high-quality patient access services and ensuring a seamless ...

BayNova LLC

Quality Assurance Specialist

Arlington, VA · On-site +1

BayNova has an exciting opportunity for a Quality Assurance Analyst to join our team in support of an important federal government client, in a fully remote / work from home role. This role performs ...

BayNova LLC

Quality Assurance Specialist

Arlington, VA · Remote

BayNova has an exciting opportunity for a Quality Assurance Analyst to join our team in support of an important federal government client, in a fully remote / work from home role. This role performs ...

Data Society

QA Lead

Washington, DC · Remote

About the Role The QA Lead owns the end-to-end test strategy for the platform, coordinating system ... This role is work-from-home (remote) though must be able to commute to client offices in Falls ...

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Remote Call Center Quality Assurance information

See Fulton, MD salary details

$11

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How much do remote call center quality assurance jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote call center quality assurance in Fulton, MD is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $23.46 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in remote call center quality assurance?

On a typical day, someone in Remote Call Center Quality Assurance reviews a sample of recorded or live customer calls, scores them based on established criteria, and documents detailed feedback for individual agents and team leaders. Duties also include identifying patterns or trends in performance, creating reports for management, and occasionally leading training sessions or calibration meetings to ensure consistent standards. Collaboration with supervisors and agents is common, often conducted via virtual meetings and shared platforms. Regular communication helps address issues quickly and supports continuous improvement. This structured workflow enables QA professionals to maintain high service quality, even while working remotely.

What is a remote call center quality assurance?

A Remote Call Center Quality Assurance (QA) job involves monitoring and evaluating customer service interactions to ensure they meet company standards. QA specialists assess call quality, agent performance, compliance with scripts, and adherence to company policies. They provide feedback, coaching, and reports to improve service quality and customer satisfaction. This role is typically performed remotely, using call recordings and quality monitoring software. Strong analytical skills and attention to detail are essential for success in this position.

What are the key skills and qualifications needed to thrive in remote call center quality assurance?

To excel as a Remote Call Center Quality Assurance professional, you need expertise in monitoring and evaluating customer interactions, a solid understanding of call center metrics, and familiarity with quality assurance methodologies. Comfort with QA software, CRM platforms, and call recording systems—often alongside relevant certifications like COPC or Six Sigma—is highly beneficial. Strong analytical abilities, attention to detail, and excellent verbal and written communication make candidates stand out. These skills ensure accurate evaluations, constructive feedback, and continuous improvement of customer service standards in a virtual environment.

What are popular job titles related to Remote Call Center Quality Assurance jobs in Fulton, MD? For Remote Call Center Quality Assurance jobs in Fulton, MD, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Quality Assurance jobs in Fulton, MD look for? The top searched job categories for Remote Call Center Quality Assurance jobs in Fulton, MD are:
What cities near Fulton, MD are hiring for Remote Call Center Quality Assurance jobs? Cities near Fulton, MD with the most Remote Call Center Quality Assurance job openings:
Remote Call Center Quality Assurance jobs near you
Infographic showing various Remote Call Center Quality Assurance job openings in Fulton, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,712 per year, or $22.9 per hour.

Training and Quality Assurance Manager (Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 13 days ago

Job description

TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.

Duties:

         Lead the daily operations of the Training and Quality Assurance team.

         Develop, implement, and maintain training programs for new hires and existing staff.

         Design and update training materials, job aids, and instructional resources.

         Conduct instructor-led, virtual, and self-paced training programs.

         Establish quality standards and performance evaluation methodologies.

          Monitor customer interactions across multiple communication channels to ensure compliance and service quality.

         Conduct calibration sessions with operational leadership and quality teams.

          Analyze quality trends and identify opportunities for coaching and performance improvement.

         Prepare quality assurance reports, dashboards, and performance analyses.

         Develop corrective action plans and continuous improvement initiatives.

         Coordinate with operational leadership to identify training needs and performance gaps.

          Perform additional duties as assigned

Requirements

  • Bachelor's degree from an accredited institution
  • Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
  •  Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
  •  Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws. 

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