Remote Call Center Manager Jobs in Ohio (NOW HIRING)

About Compass

Compass is a globally distributed BPO redefining modern customer experience. We operate at the intersection of automation and human empathy. Our fully remote teams across the US, LatAm, and the Philippines partner with forward- thinking brands who prioritize customer lifetime value (LTV), seamless interactions, and sky-high resolution rates. We operate lean, move incredibly fast, and firmly believe that AI and automation are here to upskill our people—not replace them.

The Role

We are looking for a strategic, agile, and culturally fluent Global Head of Human Resources to architect and lead our global HR operations. You will not be managing a traditional corporate, salaried workforce. You will be the champion for a large, globally distributed, and high-volume hourly call center team. We need a builder who thrives in a high-growth startup environment and can expertly balance scaling global operations with maintaining an exceptional, engaging remote culture.

Key Responsibilities

• Global Talent Strategy: Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines to meet dynamic client demands.
• Management: Execute performance management, compensation planning, and retention strategies specifically tailored to hourly, remote call center professionals.
• Tech & Automation Enablement: Partner with our operations and tech teams to integrate tools that streamline HR workflows.
• Global Compliance: Navigate international labor laws, payroll complexities, and cultural nuances. Manage relationships with vendors to ensure flawless operational compliance in all operating regions.
• Systems Optimization: Lead the evaluation, implementation, and optimization of our HRIS tools.
• Culture & Engagement: Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected, valued, and empowered.

What You Bring to the Table

• Extensive Leadership Experience: 10+ years of progressive HR leadership, ideally within a BPO, or fast-scaling remote startup.
• Hourly & Global Expertise: Proven track record of managing a large, distributed hourly workforce across multiple time zones, specifically with deep knowledge of the LatAm and Philippine labor markets.
• Startup Agility: You are highly adaptable, comfortable with ambiguity, and possess a "builder" mentality. You know how to pivot quickly and execute without relying on bloated corporate infrastructure.
• Operational Mindset: You view People Operations as a direct driver of business outcomes, customer LTV, and agent resolution rates.
• Data-Driven Decision Making: Strong ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs.
• HRIS Fluency: Deep familiarity with modern HR tech stacks. Knowledge of UKG is a strong plus.

What We Offer

• True Autonomy: The opportunity to build and shape the People function of a rapidly growing global company from the ground up.
• Ultimate Flexibility: A 100% remote, work-from-anywhere (within the US) environment.
• Competitive Compensation: A strong base salary and comprehensive benefits tailored for a modern workforce.
• Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that values innovation and speed.

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Key Qualifications

• Multi-country HR leadership experience, preferably supporting both the US and the Philippines, with a strong understanding of regional employment practices and compliance.

• BPO/Shared Services/GCC experience with exposure to high-growth, fast-paced, and matrixed organizations.

• Strategic HR leader with the ability to develop and execute people strategies that align with business objectives while serving as a trusted advisor to senior leadership.

• Strong HR Generalist background with end-to-end expertise across Talent Acquisition, Compensation & Benefits, Employee Relations, Learning & Development, Performance Management, and HR Operations.

• Current organizational level: Senior Director or Assistant Vice President (AVP), or equivalent, with demonstrated experience leading regional or global HR teams.

• Proven experience leading organizational change, talent management, and workforce planning across multiple geographies.

• Excellent stakeholder management, influencing, and leadership capabilities with experience partnering with executive leadership