ZipRecruiter

Log In

2

Remote Call Center Manager Jobs in Cleveland, OH

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

No formal management experience? That's okay-we'll help you build it. What You'll Do * Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help ...

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

No formal management experience? That's okay-we'll help you build it. What You'll Do * Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help ...

Great Day Improvements

Call Center Agents

Twinsburg, OH · Remote

$18/hr

MONDAY - FRIDAY 8:30 AM - 5:00 PM / WEEKEND ROTATION ARE REMOTE EVENING HOURS - REMOTE: MONDAY ... Provide an exceptional customer experience with each call. Accurate entry of customer's information ...

Liveops

Remote Customer Service Representative

Elyria, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Akron, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Lorain, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Medina, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

VortexWorks

Remote Customer Service Representative

Akron, OH · Remote

$15.25 - $20.75/hr

Strong work ethic and ability to complete training modules independently Preferred Background * 2+ years of customer-service, call-center, or sales experience * Previous remote or performance-based ...

VortexWorks

Remote Customer Service Representative

Lorain, OH · Remote

$14.75 - $20/hr

Strong work ethic and ability to complete training modules independently Preferred Background * 2+ years of customer-service, call-center, or sales experience * Previous remote or performance-based ...

VortexWorks

Remote Customer Service Representative

Parma, OH · Remote

$15.25 - $20.75/hr

Strong work ethic and ability to complete training modules independently Preferred Background * 2+ years of customer-service, call-center, or sales experience * Previous remote or performance-based ...

next page

Showing results 1-20

People also search for

All JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Cleveland, OH

Remote Call Center Manager information

See Cleveland, OH salary details

$28.6K

$61.9K

$106.2K

How much do remote call center manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote call center manager in Cleveland, OH is $61,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $72,700.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.
More about Remote Call Center Manager jobs
What are the most commonly searched types of Remote Call Center jobs in Cleveland, OH? The most popular types of Remote Call Center jobs in Cleveland, OH are:
What are popular job titles related to Remote Call Center Manager jobs in Cleveland, OH? For Remote Call Center Manager jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Cleveland, OH look for? The top searched job categories for Remote Call Center Manager jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Remote Call Center Manager jobs? Cities near Cleveland, OH with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Cleveland, OH as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $61,908 per year, or $29.8 per hour.
Entry Level Supervisor-Remote

Entry Level Supervisor-Remote

InfoCision

Akron, OH • Remote

$30K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

InfoCision rating

2.9

Company rating: 2.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

Entry-Level Supervisor (Remote)

$30,000/year (flexible based on experience)
Full-Time | Afternoon/Evening Shifts + 1 Weekend Day
Multiple Openings - Apply Today

Start Your Leadership Career-From Home

Ready to take the next step beyond a typical call center role?

We're hiring Remote Entry-Level Supervisors to support and coach our call center agents. This is a great opportunity for someone with customer service or sales experience who wants to grow into leadership.

No formal management experience? That's okay-we'll help you build it.

What You'll Do

  • Coach and motivate a team of remote call center agents
  • Monitor calls and provide real-time feedback
  • Help your team meet performance goals and KPIs
  • Communicate with agents via chat, phone, and video (Microsoft Teams)
  • Address performance concerns and document coaching conversations
  • Troubleshoot basic tech issues (internet, systems, etc.)

What We're Looking For

  • Customer service, sales, or call center experience
  • Strong communication and people skills
  • Interest in leadership, coaching, or team development
  • Comfortable working in a fast-paced, metrics-driven environment
  • Basic computer skills (Microsoft Office/Teams)

Preferred (not required):

  • Previous leadership, mentoring, or coaching experience

Why Join Us

  • Build leadership experience
  • Gain coaching and performance management skills
  • Opportunity for advancement

Pay & Benefits

  • Starting at $30,000/year (flexible based on experience)
  • Medical, Dental, Vision insurance
  • Retirement plan (401k)
  • Paid holidays, vacation, and sick time

Apply