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Remote Call Center Manager Jobs in Massachusetts

Point32health

Member Service Advocate-27

Canton, MA · Remote

Job Summary Under the general direction of the Service Center Supervisor, the Member Services ... Inbound Call Management - Handle inbound calls from members with professionalism and attentiveness ...

Point32Health

Member Service Advocate-27

Canton, MA · Remote

Job Summary Under the general direction of the Service Center Supervisor, the Member Services ... Inbound Call Management - Handle inbound calls from members with professionalism and attentiveness ...

Point32health

Member Services Advocate-1

Canton, MA · Remote

Job Summary Under the general direction of the Service Center Supervisor, the Member Services ... Inbound Call Management - Handle inbound calls from members with professionalism and attentiveness ...

Point32Health

Member Services Advocate-1

Canton, MA · On-site +1

Job Summary Under the general direction of the Service Center Supervisor, the Member Services ... Inbound Call Management - Handle inbound calls from members with professionalism and attentiveness ...

Pkaza

Data Center Construction Scheduler

Boston, MA · Remote

Manage commissioning timelines across multiple systems including mechanical, electrical, and ... call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at ...

Covenir

Software Developer I (Analyst)

Worcester, MA · On-site +1

The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual Mailroom ... Follow Agile sprint assignments, focusing on the most critical projects as set by the R&D Manager ...

Vencora

Software Developer I (Analyst)

Worcester, MA · On-site +1

The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual Mailroom ... Follow Agile sprint assignments, focusing on the most critical projects as set by the R&D Manager ...

Beacon Talent

Remote Psychiatrist

Worcester, MA · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... No inpatient responsibility, no call Qualifications * MD or DO with completion of an ACGME ...

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All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Massachusetts

Remote Call Center Manager information

See Massachusetts salary details

$32.2K

$69.7K

$119.6K

How much do remote call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote call center manager in Massachusetts is $69,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Massachusetts?

The most popular types of Remote Call Center jobs in Massachusetts are:

What are popular job titles related to Remote Call Center Manager jobs in Massachusetts?

For Remote Call Center Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Massachusetts look for?

The top searched job categories for Remote Call Center Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Call Center Manager jobs?

Cities in Massachusetts with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Massachusetts as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $69,714 per year, or $33.5 per hour.

Customer Service

Professional Moving & Storage

Boston, MA • On-site, Remote

$17.50 - $23.75/hr

Full-time

Re-posted 16 days ago

Job description

We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written. Job will entail answering and responding to both incoming and outgoing sales and service calls.
Skill set required:
Must possess strong verbal and written communication skills
Must have strong typing and computer skills
Must be comfortable using various types of technology
Beneficial but not required:Past customer service experience (in any field)
Past call center experience
Bi-lingual is a huge plus!

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