ZipRecruiter

Log In

2

Remote Call Center Manager Jobs in Massachusetts

Boston Childrens Hospital

$19.83 - $29.49/hr

... within the Call Center, ensuring a positive patient and family experience through efficient ... Provides general clerical support, prepares forms and correspondence, manages medical records, and ...

Boston Childrens Hospital

$19.83 - $29.49/hr

Patient Encounter Management: * Providing positive and effective customer service that supports ... call for emergency services * Administrative: * Providing routine clerical support as needed

AMBA

Inside Sales Insurance Specialist

Cambridge, MA · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Boston, MA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Burlington, MA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Newton, MA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Waltham, MA · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Burlington, MA · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

next page

Showing results 1-20

All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Massachusetts

Remote Call Center Manager information

See Massachusetts salary details

$32.2K

$69.7K

$119.6K

How much do remote call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote call center manager in Massachusetts is $69,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Massachusetts?

The most popular types of Remote Call Center jobs in Massachusetts are:

What are popular job titles related to Remote Call Center Manager jobs in Massachusetts?

For Remote Call Center Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Massachusetts look for?

The top searched job categories for Remote Call Center Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Call Center Manager jobs?

Cities in Massachusetts with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Massachusetts as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $69,714 per year, or $33.5 per hour.

Outbound Call Center - $20/hr - hybrid/remote

Fallon Health

Worcester, MA • On-site, Remote

$20/hr

Other

This job post has expired today. Applications are no longer accepted.

Fallon Health rating

7.8

Company rating: 7.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Overview
About us:
Fallon Health is a company that cares. We prioritize our members-always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon Health delivers equitable, high-quality, coordinated care and is continually rated among the nation's top health plans for member experience, service, and clinical quality. We believe our individual differences, life experiences, knowledge, self-expression, and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status, and other characteristics that make people unique. Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs-including Medicare, Medicaid, and PACE (Program of All-Inclusive Care for the Elderly)- in the region. Learn more at fallonhealth.org or follow us on Facebook, Twitter and LinkedIn.
Brief Summary of Purpose:
Under the direction of the Market Research Manager, supports Fallon by making Welcome/Outreach calls to members and/or survey calls to members or providers. Handles confidential patient/member information. Uses strong verbal communication skills and demonstrates excellent telephone communication skills. Understands the importance of leaving a positive impression on any member with whom they come into contact. When necessary, assists member through the creation of formal research cases. Must be able to type 25 WPM net.
Responsibilities
Job Responsibilities:
  • Exhibits courtesy, compassion, empathy, and respect in all outbound communications with members and providers. Utilizes proper judgment in handling difficult or unusual calls.
  • Responsible for learning and keeping current with Fallon products, policies and procedures.
  • Responsible for documenting the results of all outbound calls using an electronic or written form.
  • Makes Welcome/Outreach telephone calls to Fallon members providing product knowledge, customer assistance, and problem solving.
  • Administers member telephone surveys. Working from a script, asks both open-ended and closed ended questions of members in order to capture information such as why the member joined Fallon, how satisfied the member is with Fallon and why the member left Fallon.
  • Maintains the highest degree of member/patient confidentiality.
  • Works both as a team member and as an individual depending on assigned project.
  • Works on special projects and other tasks such as focus group recruitment and data entry as assigned by the Market Research Managers or executive staff.
  • Assists Fallon members by creating formal research cases. When necessary, is responsible for properly documenting member issues and entering information into a specialized company database.

Competencies:
  • Adaptability - Handles day-to-day work challenges confidently. Is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Shows resilience in the face of constraints, frustrations or adversity. Demonstrates flexibility
  • Perseverance - Pursues everything with energy and drive and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Problem solving - Solves difficult problems with effective solutions. Asks good questions. Can see underlying or hidden problems and patterns. Is excellent at honest analysis. Looks beyond the obvious.

Independent Action:
  • Duties are generally procedural, allowing the individual to perform independently with intermittent supervision, in conformance with written instructions, established timeframes, and predetermined priorities. Problems not clearly defined by written directions or instructions are reviewed with Market Research Manager to determine course of action.

Qualifications
Education:
• High school diploma or GED is preferred but we would consider relevant customer service call center work experience in lieu of this.
• Bachelor's degree or advanced education is also preferred but not required.
License/Certifications:
N/A
Experience:
  • Minimum of one year Customer Service experience in a call center environment
  • Computer skills
  • A brief web-based typing test will be sent out to applicants, and the passing score is 25 net words per minute

Pay Range Disclosure:
  • In accordance with the Massachusetts Wage Transparency Act, the pay rate for this position is $20 per hour, which reflects what we reasonably and in good faith expect to pay at the time of posting.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What Fallon Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply