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Remote Call Center Coach Jobs in Wisconsin (NOW HIRING)

Harris

$10/hr

EXAMPLE: Chart Review 8 min Outreach Attempts: 6 min Actual Call:11 min Care Coordination:9 min ... coaching. * Develops a positive interaction with patients on behalf of our practices. * Improve ...

Harris

$10/hr

EXAMPLE: Chart Review 8 min Outreach Attempts: 6 min Actual Call:11 min Care Coordination:9 min ... coaching. * Develops a positive interaction with patients on behalf of our practices. * Improve ...

Harris

$10/hr

EXAMPLE: Chart Review 8 min Outreach Attempts: 6 min Actual Call:11 min Care Coordination:9 min ... coaching. * Develops a positive interaction with patients on behalf of our practices. * Improve ...

Harris

$10/hr

EXAMPLE: Chart Review 8 min Outreach Attempts: 6 min Actual Call:11 min Care Coordination:9 min ... coaching. * Develops a positive interaction with patients on behalf of our practices. * Improve ...

Harris

Chart Review: 8 min Outreach Attempts: 6 min Actual Call: 11 min Care Coordination: 9 min Total ... coaching. * Develops a positive interaction with patients on behalf of our practices. * Improve ...

Harris

Chart Review: 8 min Outreach Attempts: 6 min Actual Call: 11 min Care Coordination: 9 min Total ... coaching. * Develops a positive interaction with patients on behalf of our practices. * Improve ...

Harris

Chart Review: 8 min Outreach Attempts: 6 min Actual Call: 11 min Care Coordination: 9 min Total ... coaching. * Develops a positive interaction with patients on behalf of our practices. * Improve ...

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Remote Call Center Coach information

What skills and qualifications are needed to thrive as a remote call center coach?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

What is a remote call center coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

How does a remote call center coach support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.
What are popular job titles related to Remote Call Center Coach jobs in Wisconsin? For Remote Call Center Coach jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Coach jobs in Wisconsin look for? The top searched job categories for Remote Call Center Coach jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Call Center Coach jobs? Cities in Wisconsin with the most Remote Call Center Coach job openings:
Remote Call Center Coach jobs near you
Infographic showing various Remote Call Center Coach job openings in Wisconsin as of August 2026, with employment types broken down into 84% Full Time, 3% Part Time, and 13% Contract. Highlights an 3% In-person, and 97% Remote job distribution.

Remote Medical Collections Representative - Wisconsin ONLY

ARStrat

Manitowoc, WI • Remote

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

MUST RESIDE IN THE STATE OF WISCONSIN!!!

Join Our Team as a Medical Billing and Collections Rep!

Are you a problem-solver with a passion for helping others? As a Medical Billing and Collections Representative, you'll play a key role in resolving patient accounts quickly and respectfully, offering payment solutions, and working with insurance companies. We’re looking for someone who’s customer-focused, assertive, and ready to take on challenges in a fast-paced environment. Ready to make an impact? Let’s get started!

Position Summary:

As a Medical Billing and Collections Representative, you will be responsible for managing delinquent medical accounts and ensuring timely resolution. This includes assisting patients with payment arrangements, addressing account inquiries, and submitting accounts to internal teams for insurance follow-up when appropriate. A professional and respectful demeanor is essential when interacting with patients and team members.

Compensation:

  • Hourly Rate: $16.00 per hour

  • Bonus Potential: Monthly performance-based bonus with uncapped earning potential

Work Hours:

  • Shift:

    • 9:30 AM – 6:00 PM (3 days/week) and 12:30 PM – 9:00 PM (2 days/week CST)
Position Responsbilities:
      • Manage and resolve overdue medical accounts
      • Assist patients with payment arrangements and account inquiries
      • Submit accounts for insurance follow-up to appropriate internal departments
      • Maintain accurate and detailed account records
      • Collaborate with internal teams to ensure account resolution
      • Meet daily productivity and performance goals
    Qualifications:
    • Education: High school diploma / GED
    • Experience:
      • 1–2 years of call center or collections experience in a healthcare environment
      • Working knowledge of insurance collections, including verification of insurance and follow-up processes
    Requirements:
    • Strong communication and organizational skills
    • Ability to work independently and meet performance goals
    • Ability to handle high call volume (100+ calls per day)
    • Experience with medical billing software is a plus
    • Previous collections or customer service experience preferred
    • Must reside in the state of Wisconsin
    • Bilingual in Spanish preferred
    Benefits & Incentives:
    • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment.
    • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
    • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
    • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
    • Flexible Benefits: Customize your benefits package to fit your personal and family needs.
      About Americollect/GetixHealth:

      Founded in 1992, Americollect/GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.

      Americollect is an equal employment opportunity employer and participates in E-Verify. 

      Apply