ZipRecruiter

Log In

2

Remote Call Center Back Office Jobs in Reston, VA

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

previous pagenext page

Showing results 21-40

All JobsCall Center Back Office JobsRemote Call Center Back Office JobsRemote Call Center Back Office Jobs in Reston, VA

Remote Call Center Back Office information

See Reston, VA salary details

$11

$18

$26

How much do remote call center back office jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote call center back office in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What is a remote call center back office?

A Remote Call Center Back Office job involves supporting the operations of a call center from a location outside the main office, typically from home or another remote site. These roles focus on administrative tasks such as data entry, processing customer requests, handling documentation, and assisting with billing or account management. Unlike front-line agents who interact directly with customers, back office staff work behind the scenes to ensure smooth operations and accurate record-keeping. This job requires good organizational skills, attention to detail, and proficiency with computer systems. Working remotely provides flexibility, but also requires self-motivation and effective communication with the rest of the team.

What are the key skills and qualifications needed to thrive as a remote call center back office employee?

To thrive as a Remote Call Center Back Office employee, you need strong data entry skills, attention to detail, and organizational abilities, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools like Microsoft Excel is typically required. Excellent communication, time management, and problem-solving abilities are key soft skills that set top performers apart. These skills ensure accurate processing, timely resolution of customer requests, and seamless support for front-line operations in a remote environment.

What are some common challenges faced by remote call center back office employees, and how can they be addressed?

Remote Call Center Back Office employees often face challenges such as managing high volumes of data entry, maintaining focus with minimal supervision, and ensuring effective communication with front-line agents. To address these challenges, it's important to establish a structured daily routine, leverage collaboration tools for seamless communication, and regularly participate in team meetings to stay aligned with overall goals. Proactively seeking feedback and utilizing available training resources can also help in adapting to evolving processes and maintaining high productivity.

What is the difference between Remote Call Center Back Office vs Customer Service Representative?

AspectRemote Call Center Back OfficeCustomer Service Representative
Primary RoleHandling administrative tasks, data entry, and support behind the scenesInteracting directly with customers to resolve issues and provide information
Work EnvironmentRemote, often independent, focused on back-end operationsRemote or on-site, customer-facing interactions
Required SkillsData management, communication, organizational skillsCommunication, problem-solving, customer service skills
Common CertificationsNone typically required, but data or admin certifications can helpCustomer service certifications (e.g., CPR, FCC certifications) often preferred

While both roles can be remote and involve communication skills, the Remote Call Center Back Office focuses on administrative and support tasks behind the scenes, whereas Customer Service Representatives engage directly with customers to address inquiries and issues.

What are popular job titles related to Remote Call Center Back Office jobs in Reston, VA?

For Remote Call Center Back Office jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Back Office jobs in Reston, VA look for?

The top searched job categories for Remote Call Center Back Office jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Call Center Back Office jobs?

Cities near Reston, VA with the most Remote Call Center Back Office job openings:

Remote Call Center Back Office jobs near you

Client Enrollment Specialist - Remote

Thriveworks

Reston, VA • On-site, Remote

$19.23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Thriveworks rating

7.0

Company rating: 7.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Inbound Enrollment Specialist
About Thriveworks
Thriveworks is a clinician-founded and led mental health provider offering therapy and psychiatry services both in person and online. With 340+ offices and more than 2,200 clinicians across the United States, Thriveworks is committed to making mental health care more accessible and helping people get the support they need.
About the Job
Our Center of Excellence is built on a culture of service excellence, and our Client Enrollment Specialists play a vital role in helping individuals begin their mental health journey. This consultative inside sales role combines empathy with sales skills to build trust, understand client needs, and guide prospective clients into care. If you enjoy meaningful conversations, thrive in a metrics-driven environment, and are passionate about helping others while earning uncapped commission, we'd love to meet you.
Compensation
The base salary starts at $40,000 ($19.23/hour).
In addition to base salary, Enrollment Specialists have the opportunity to earn $0-$20,000+ in annual commission, based on individual performance and achievement of established goals.
Responsibilities
Sales & Enrollment
  • Convert inbound inquiries into scheduled appointments through consultative sales techniques.
  • Build trust quickly by understanding each prospective client's unique needs, concerns, and goals.
  • Confidently guide prospective clients through the decision-making process using empathy, active listening, and solution-oriented conversations.
  • Effectively communicate the value of Thriveworks' mental health services.
  • Ask for the commitment and confidently close enrollment opportunities.
  • Utilize proven sales techniques to overcome objections while maintaining a compassionate, client-first approach.
  • Recommend alternative providers, appointment options, or services when the client's preferred choice is unavailable.
  • Maximize conversion opportunities while ensuring each client receives an exceptional experience.

Performance
  • Consistently achieve or exceed sales and quality metrics including:
    • Conversion Rate, Intakes, Appointment show rate, Revenue Contribution, QA, Scheduled adherence, and Productivity.

Requirements
  • Sales experience is required.
  • Demonstrated success in a high-volume sales environment, preferably inside sales, phone sales, healthcare, digital health, or a similar industry.
  • Proven ability to influence, persuade, overcome objections, and close sales.
  • Strong customer service and call center experience required.
  • Experience in mental health or healthcare preferred.
  • Strong verbal and written communication skills.
  • Exceptional listening, relationship-building, and problem-solving skills.
  • Ability to communicate professionally and empathetically with a diverse range of clients.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and navigate multiple systems while actively engaging with clients.
  • High proficiency with Google Workspace, including Docs, Sheets, and Gmail.
  • Experience with CRM platforms, particularly Salesforce, preferred.
  • Ability to work independently while also contributing effectively to a team environment.
  • Ability to adapt to a fast-paced, evolving organization and changing business needs.
  • Must have a designated, quiet workspace that allows for client confidentiality and compliance with HIPAA requirements.
  • Reliable high-speed internet connection and ability to meet the technology requirements of a remote call center environment.
  • Center of Excellence (CoE) Hours of Operation: Monday-Friday, 8:00 am to 12 am EST; Saturday & Sunday, 8:00 am to 6:00 pm EST (subject to change).
  • This is an FT position with benefits, ranging between 32 and 40 hours per week, depending on the business needs.

Benefits
  • Competitive compensation + commission opportunities
  • 401(k) with employer match
  • Medical, Dental, Vision, Life Insurance
  • Paid time off and holidays
  • Employee Assistance Program (EAP)
  • Professional growth and advancement opportunities

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.
Interested in joining Team Thriveworks? We're thrilled to meet you!
With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:
  • Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.
  • Our recruiters and other team members may also contact you via text or phone to schedule an interview.
  • A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.
  • Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).
  • We will never ask you to purchase or send us equipment.

If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future.
By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.

What Thriveworks employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Thriveworks logo

About Thriveworks

Sourced by ZipRecruiter

Thriveworks is a clinician-founded national private practice group with locations in 48 states. Our mission is to help people live happy, successful lives, and we believe that client accessibility, integrity, and quality care are what is most important. We put a lot of emphasis on the thought that--in order for our clinical team to be accessible to clients--we must fully support our clinicians by allowing them to do what they are trained to do. We operate under the idea that we are most successful by focusing on one job and being great at that job.

Industry

Offices of mental health practitioners

Company size

1,001 - 5,000 Employees

Headquarters location

Lynchburg, VA, US

Year founded

2008

View All Thriveworks Jobs

Apply