ZipRecruiter

Log In

2

Remote Call Center Back Office Jobs in Jewell Ridge, VA

All JobsCall Center Back Office JobsRemote Call Center Back Office JobsRemote Call Center Back Office Jobs in Jewell Ridge, VA

Remote Call Center Back Office information

See Jewell Ridge, VA salary details

$10

$16

$23

How much do remote call center back office jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote call center back office in Jewell Ridge, VA is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.17 per hour, depending on experience, location, and employer.

What is a remote call center back office?

A Remote Call Center Back Office job involves supporting the operations of a call center from a location outside the main office, typically from home or another remote site. These roles focus on administrative tasks such as data entry, processing customer requests, handling documentation, and assisting with billing or account management. Unlike front-line agents who interact directly with customers, back office staff work behind the scenes to ensure smooth operations and accurate record-keeping. This job requires good organizational skills, attention to detail, and proficiency with computer systems. Working remotely provides flexibility, but also requires self-motivation and effective communication with the rest of the team.

What are the key skills and qualifications needed to thrive as a remote call center back office employee?

To thrive as a Remote Call Center Back Office employee, you need strong data entry skills, attention to detail, and organizational abilities, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools like Microsoft Excel is typically required. Excellent communication, time management, and problem-solving abilities are key soft skills that set top performers apart. These skills ensure accurate processing, timely resolution of customer requests, and seamless support for front-line operations in a remote environment.

What are some common challenges faced by remote call center back office employees, and how can they be addressed?

Remote Call Center Back Office employees often face challenges such as managing high volumes of data entry, maintaining focus with minimal supervision, and ensuring effective communication with front-line agents. To address these challenges, it's important to establish a structured daily routine, leverage collaboration tools for seamless communication, and regularly participate in team meetings to stay aligned with overall goals. Proactively seeking feedback and utilizing available training resources can also help in adapting to evolving processes and maintaining high productivity.

What is the difference between Remote Call Center Back Office vs Customer Service Representative?

AspectRemote Call Center Back OfficeCustomer Service Representative
Primary RoleHandling administrative tasks, data entry, and support behind the scenesInteracting directly with customers to resolve issues and provide information
Work EnvironmentRemote, often independent, focused on back-end operationsRemote or on-site, customer-facing interactions
Required SkillsData management, communication, organizational skillsCommunication, problem-solving, customer service skills
Common CertificationsNone typically required, but data or admin certifications can helpCustomer service certifications (e.g., CPR, FCC certifications) often preferred

While both roles can be remote and involve communication skills, the Remote Call Center Back Office focuses on administrative and support tasks behind the scenes, whereas Customer Service Representatives engage directly with customers to address inquiries and issues.

What cities near Jewell Ridge, VA are hiring for Remote Call Center Back Office jobs?

Cities near Jewell Ridge, VA with the most Remote Call Center Back Office job openings:

Remote Call Center Back Office jobs near you

Customer Service & Sales Representative

shentel

Richlands, VA • Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Shentel rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

80th of 101 rated telecommunications companies

Job description

Location: Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio


Schedule: Full-time

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.

Compensation & Earning Potential

  • Base Pay: $15+ per hour
  • Commission Opportunity with Multipliers
  • Estimated Total Earnings: $42,000–$60,000+ annually
  • Top Performers earn around $80,000 - $100,000 annually

Schedule Expectations:

 

We know that work-life balance is important to you and your family!

  • Monday–Friday: 10:30 AM – 7:00 PM
  • Around every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same week
  • Overtime required monthly with the opportunity for additional overtime
  • Schedules are provided in advance

Remote Work Expectations

  • Dedicated, private workspace required
  • High-speed wired internet (no Wi-Fi-only or satellite connections)
  • Company-provided equipment
  • Paid training with full attendance required

 

What We’re Looking For

  • 1+ year customer service or call center experience
  • Strong communication and problem-solving skills
  • Ability to navigate multiple systems and handle high call volume
  • Comfortable identifying sales opportunities while supporting customers
  • Self-motivated and able to work independently

Why Join Us

  • Robust earning potential
  • Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
  • Paid training and ongoing development
  • Supportive team environment
  • Opportunity to grow into advanced roles
  • Discounted Shentel services in specific areas

Our Mission

We’re committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself.  We offer our employees a competitive benefits package and a winning culture.  With over 100 years of history and growth, Shentel continues to lead the way. Apply with us today to learn more!

What Shentel employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply