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Remote Call Center Assistant Jobs in Seattle, WA

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

$22.75 - $31/hr

Remote (Must be close to Strongsville, OH or Pittsburgh, PA with an approved home workspace ... Ability to handle high call volumes effectively. Solid understanding of IT fundamentals (hardware ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

Remote (Must be close to Denver, CO and have an approved workspace) Schedule: Saturday - Wednesday ... Ability to handle high call volumes effectively. Solid understanding of IT fundamentals (hardware ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

Remote (Must be close to Denver, Co or Phoenix, AZ with an approved home workspace) Schedule ... Ability to handle high call volumes effectively. Solid understanding of IT fundamentals (hardware ...

Crisis Connections

Intake Specialist

Seattle, WA · On-site +1

$25.50/hr

Fully Remote, must be located in WA state Pay rate: $25.50/hour Reports to: Contact Center Manager ... Previous experience working or volunteering in a call center responding to those in underserved ...

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All JobsCall Center JobsRemote Call Center Assistant JobsRemote Call Center Assistant Jobs in Seattle, WA

Remote Call Center Assistant information

See Seattle, WA salary details

$13

$27

$38

How much do remote call center assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote call center assistant in Seattle, WA is $27.77, according to ZipRecruiter salary data. Most workers in this role earn between $23.27 and $31.20 per hour, depending on experience, location, and employer.

What is the difference between Remote Call Center Assistant vs Customer Service Representative?

AspectRemote Call Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRemote, home-based call center settingRemote or on-site customer service centers
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, scheduling, data entryAssisting customers, resolving issues, providing product info

Both roles involve customer interaction and require good communication skills. The Remote Call Center Assistant typically focuses on call handling and administrative tasks in a remote setting, while the Customer Service Representative may have a broader role in assisting customers across various channels. Both jobs are essential in customer support and often share similar credentials and work environments.

What are the most commonly searched types of Remote Call Center jobs in Seattle, WA?

The most popular types of Remote Call Center jobs in Seattle, WA are:

What are popular job titles related to Remote Call Center Assistant jobs in Seattle, WA?

For Remote Call Center Assistant jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Assistant jobs in Seattle, WA look for?

The top searched job categories for Remote Call Center Assistant jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Remote Call Center Assistant jobs?

Cities near Seattle, WA with the most Remote Call Center Assistant job openings:

Remote Call Center Assistant jobs near you
Infographic showing various Remote Call Center Assistant job openings in Seattle, WA as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $57,753 per year, or $27.8 per hour.

988 Crisis Call Specialist Swing & Grave yard Shift

Crisis Connections

Seattle, WA • Remote

$26.79/hr

Full-time, Part-time

Re-posted 14 days ago

Job description

Description

Make a Difference When It Matters Most


988 Crisis Call Specialist - Swing & Graveyard Shifts

Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)
Pay: $26.79 per hour + $2.00 shift differential.
Union Representation: OPEIU
Employment Type: Full-time & Part-time Opportunities Available
Shift: Swing & Graveyard Shifts (Evenings, Overnights, Weekends)

Why Swing & Graveyard Specialists Are Essential

Crisis doesn't follow a 9-5 schedule - and neither do we. During evening and overnight hours, people experiencing emotional distress are often at their most vulnerable. As a 988 Crisis Call Specialist on Swing or Graveyard shifts, you play a critical role in providing calm, compassionate, life-saving support when other resources may be limited.

If you're someone who:

  • Thrives during evening or overnight hours
  • Stays grounded in high-stress, high-impact moments
  • Finds purpose in being there when others can't

This role was built for you.

About the Role

The 988 Crisis Call Specialist provides high-quality crisis intervention and emotional support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, online chat, and SMS text. This fully remote role requires strong communication skills, sound judgment, and the ability to work independently while remaining connected to a supportive clinical team.


Swing and Graveyard shifts are ideal for professionals who are confident, focused, and compassionate during quieter but often more intense hours.

Shift Information

  • Swing Shifts: Late afternoon through evening
  • Graveyard Shifts: Overnight, including weekends and holidays

These shifts offer consistent scheduling and are well-suited for candidates who prefer non-traditional hours and fewer daytime distractions.

What You'll Do

  • Respond to 988 calls, or chats and texts, with empathy and professionalism
  • Conduct suicide and behavioral health risk assessments
  • De-escalate high-intensity situations using evidence-based practices
  • Collaborate with on-shift clinicians when elevated risk is identified
  • Create safety and action plans with callers
  • Provide referrals and connections to community resources
  • Complete accurate and timely documentation
  • Maintain confidentiality and adhere to all program and organizational protocols

Requirements

 Qualifications & Experience


Required:

  • High School Diploma or GED plus four (4) years of full-time behavioral health experience  OR an equivalent combination of education and experience
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms
  • Comfort working independently during evening or overnight hours
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. 

Preferred:

  • Crisis intervention or contact center experience
  • Experience in suicide prevention, mental health, or substance use services
  • Knowledge of local or state public mental health systems

Remote Work Requirements

  • High-speed wired internet connection (no hotspots or cellular)
  • Smartphone capable of Microsoft Multi-Factor Authentication (MFA)
  • Quiet, confidential workspace
  • Ability to remain seated/standing and focused for extended periods while managing multiple systems

Commitment to Inclusion


We are committed to fostering a diverse, equitable, and inclusive workplace. We value lived experience and believe it strengthens the care we provide.   BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. 


Why This Role Matters

  • Meaningful, mission-driven work during critical hours
  • Union-represented position with stability and support
  • Comprehensive training and clinical supervision
  • Fully remote work environment
  • Be part of a team that supports one another - day and night

Apply