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Remote Call Center Assistant Jobs in Virginia (NOW HIRING)

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Remote Call Center Assistant information

What is the difference between Remote Call Center Assistant vs Customer Service Representative?

AspectRemote Call Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRemote, home-based call center settingRemote or on-site customer service centers
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, scheduling, data entryAssisting customers, resolving issues, providing product info

Both roles involve customer interaction and require good communication skills. The Remote Call Center Assistant typically focuses on call handling and administrative tasks in a remote setting, while the Customer Service Representative may have a broader role in assisting customers across various channels. Both jobs are essential in customer support and often share similar credentials and work environments.

What are the most commonly searched types of Remote Call Center jobs in Virginia? The most popular types of Remote Call Center jobs in Virginia are:
What are popular job titles related to Remote Call Center Assistant jobs in Virginia? For Remote Call Center Assistant jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Assistant jobs in Virginia look for? The top searched job categories for Remote Call Center Assistant jobs in Virginia are:
What cities in Virginia are hiring for Remote Call Center Assistant jobs? Cities in Virginia with the most Remote Call Center Assistant job openings:
Remote Call Center Assistant jobs near you

Hybrid Benefits Call Center Representative

Conduent, Inc.

Chesapeake, VA • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Conduent rating

6.0

Company rating: 6.0 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

36th of 71 rated call and contact centers

Job description

Hybrid Benefits Call Center Representative  

Location: Hybrid - Chesapeake, VA

Training: Mandatory 1 week of training in office then remote work after
Pay: $17/hour 
Job Type: Full-Time

About the Role:

As a Benefits Call Center Representative, you'll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.

You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.

This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.

Requirements:

We're seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role, you must have:

  • Previous customer service and/or call center experience
  • Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
  • Strong keyboarding skills and proficiency navigating multiple systems
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to multitask effectively while managing a high volume of calls
  • Ability to follow guidelines and provide accurate information
  • High school diploma, GED, or college degree
  • Successful completion of background check and/or drug test

  • Must be 18 years of age or older

Below is what you'll need to do to be considered for this position:

  1. Apply to the role and provide your basic profile information (2 minutes) 
  2. If you qualify for the role, a recruiter will reach out to discuss the opportunity! 

Be part of the future 

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! 

What's in it for you

  • We offer excellent benefits (medical, dental, and vision), 
  • Consistent work schedule,
  •  Paid training
  • Pay: $17/hour


Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17 an hour  which may be below your state's minimum wage. Please take this into consideration when applying.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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