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Remote Call Center Analyst Jobs in Colorado (NOW HIRING)

Prim

SCADA Data & Reporting Analyst

Denver, CO · Remote

Position Summary The SCADA Data & Reporting Analyst is responsible for developing and maintaining operational reporting solutions for the Remote Operations Control Center (ROCC). This position will ...

Magnite

Analyst, Traffic Quality

Broomfield, CO · On-site +1

$70K - $80K/yr

... remote, T/W/TH in-office) At Magnite, we cultivate an environment of continuous growth and ... call tracing (e.g., using browser developer tools or inspecting network logs). * A natural problem ...

Deloitte

Epic Research & Genomics Analyst

Denver, CO · On-site +1

Work command center shifts to investigate during go-live, document, and resolve break-fix tickets ... Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ...

Radiology Partners

Neuroradiologist

Grand Junction, CO · On-site +1

$450K - $500K/yr

Mary's Medical Center and other regional facilities, with a case mix primarily focused on ... The role offers flexibility for mountain community living or remote reading, within a collaborative ...

Solari

Crisis Specialist I

Denver, CO · On-site +1

$22 - $25.30/hr

Work Location & Eligibility * 100% Remote (Applicants must reside in Colorado or Oklahoma ) * Role ... Behavioral health professionals and contact call center experience preferred. Join Our Team as a ...

United Care ABA-Colorado

BCBA

Denver, CO · On-site +1

$65 - $85/hr

... Analysts (BCBA): * Flexible Scheduling & Work Locations : Choose a schedule that works for you, with part-time, full-time, hybrid, and remote positions. Work remotely, in clients' homes, or in center ...

ATN Health

Virtual Medical Assistant

Wheat Ridge, CO · On-site +1

$18.75 - $24.25/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Littleton, CO · On-site +1

$17.75 - $22.75/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

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All JobsCall Center Analyst JobsRemote Call Center Analyst JobsRemote Call Center Analyst Jobs in Colorado

Remote Call Center Analyst information

How to become a remote call center analyst?

To become a remote call center analyst, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or call center software. Relevant skills include data analysis, problem-solving, and familiarity with tools like CRM systems. Some employers may prefer candidates with a college degree or certifications in customer service or data analysis.

What does a remote call center analyst do?

A Remote Call Center Analyst is responsible for monitoring and evaluating the performance of call center agents who work from home or remote locations. They analyze call data, listen to recorded calls, and provide feedback to improve customer service and efficiency. Their role often includes preparing reports, identifying trends, and recommending process improvements to enhance the overall quality of the call center operations.

What is the difference between Remote Call Center Analyst vs Customer Service Representative?

AspectRemote Call Center AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentRemote, call center or office settingRemote or in-office customer service environment
Employer & Industry UsageCall centers, tech companies, healthcare, financeRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding analytical roles in call centersCustomer support and service roles

The Remote Call Center Analyst focuses on analyzing call data, improving processes, and supporting customer service teams, often requiring analytical skills. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles may work remotely and in call center environments, the analyst role emphasizes data analysis and process improvement, whereas the representative role centers on customer interaction and issue resolution.

What are the key skills and qualifications needed to thrive as a remote call center analyst, and why are they important?

To thrive as a Remote Call Center Analyst, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective performance in a remote work environment.

How do remote call center analysts typically collaborate with their teams despite working from different locations?

Remote Call Center Analysts rely heavily on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their colleagues and supervisors. Regular virtual meetings and team huddles are common to discuss performance metrics, address challenges, and share updates. Collaboration is also facilitated through ticketing systems and collaborative documentation, ensuring that everyone is aligned and informed. This structure helps maintain a sense of teamwork and support, even when working remotely.
What are popular job titles related to Remote Call Center Analyst jobs in Colorado? For Remote Call Center Analyst jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Analyst jobs in Colorado look for? The top searched job categories for Remote Call Center Analyst jobs in Colorado are:
What cities in Colorado are hiring for Remote Call Center Analyst jobs? Cities in Colorado with the most Remote Call Center Analyst job openings:
Remote Call Center Analyst jobs near you
Infographic showing various Remote Call Center Analyst job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 7% Part Time, and 13% Contract. Highlights an 100% Remote job distribution.

SCADA Data & Reporting Analyst

Prim

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Job Overview:

Position Summary

The SCADA Data & Reporting Analyst is responsible for developing and maintaining operational reporting solutions for the Remote Operations Control Center (ROCC). This position will collect, analyze, automate, and visualize operational data from SCADA systems, historians, HMIs, and other data sources to support renewable energy operations, executive reporting, site onboarding, and NERC compliance. The ideal candidate is highly analytical, detail-oriented, and experienced in Python, SQL, data automation, and business intelligence tools.

Primary Responsibilities

  • Develop and maintain daily, weekly, monthly, quarterly, and annual operational reports.
  • Collect, clean, validate, and analyze data from SCADA systems, historians, HMIs, and operational databases.
  • Develop automated Python and SQL scripts to collect, clean, organize, and prepare operational data from SCADA systems, historians, HMIs, databases, and APIs for reporting, dashboards, and analytics.
  • Build dashboards using Power BI, Excel, or similar BI tools.
  • Lead or assist with onboarding new renewable energy sites into the ROCC, including HMI integration, historian configuration, tag validation, data verification, and reporting setup.
  • Maintain and troubleshoot data connections between SCADA systems, historians, HMIs, and reporting platforms.
  • Analyze equipment performance, alarms, downtime, availability, curtailments, and production trends.
  • Support operational investigations by collecting and organizing data.
  • Assist with NERC compliance reporting and evidence collection.
  • Develop SOPs, reporting documentation, and technical reference guides.
  • Identify and implement automation, AI, and process improvement solutions to reduce manual reporting and improve operational efficiency.
  • Collaborate with Operations, Engineering, IT, Asset Management, Compliance, and vendors.

Required Qualifications

  • Bachelor's degree in Data Analytics, Computer Science, Engineering, Information Systems, Mathematics, or equivalent experience.
  • 2+ years of experience in data analytics, business intelligence, or operational reporting.
  • Advanced Python programming skills.
  • Strong SQL experience, including writing complex queries, joins, views, stored procedures, and optimizing database performance.
  • Experience working with REST APIs.
  • Experience with industrial historians (Ignition, PI, Canary, Wonderware Historian, or similar).
  • Advanced Microsoft Excel skills including Pivot Tables, Power Query, and Power Pivot.
  • Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint).
  • Strong analytical, troubleshooting, and communication skills.
  • Excellent attention to detail and ability to manage multiple priorities.

Target Salary Range 90,000-110,000

Company Overview:

Primoris Renewable Energy, a business within Primoris Services Corporation's Energy segment, is a leading power generation engineering, procurement, and construction (EPC) provider specializing in utility and commercial scale solar power, energy storage, solar repower, and operations and maintenance. Standing at the forefront of energy transformation, we are dedicated to doing the right thing for our customers, people, and planet - shaping a more sustainable future for generations to come.

Benefits:

  • Paid Company Holidays

  • Paid Time Off

  • Medical, Dental, Vision, FSA/HSA, Short Term/Long Term Disability

  • 401K with matching contribution.

EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Agency Statement

We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor, contact HR.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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