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Remote Call Center Analyst Jobs in California (NOW HIRING)

VIMO INC.

Data Analyst

Mountain View, CA · On-site +1

$90K - $100K/yr

Map how call center data (call volumes, handle time, CSAT, agent metrics) joins with data from CRM, ... Conduct ad hoc analysis to support operations, finance, and workforce planning teams * Define and ...

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at ... Performs data and system log analysis related to customer-reported issues and product concerns.

Homebase Medical

Proven experience driving adoption of AI-enabled solutions in call center environments-such as intelligent call routing, conversational AI, predictive analytics, or self-service automation-to improve ...

Daisy Co.

Remote Service Support Specialist

Costa Mesa, CA · On-site +1

$96K - $120K/yr

Working remotely as part of the Daisy Call Center team, you diagnose and resolve audio-visual ... Use remote monitoring and web resource tools to identify client needs from active alerts, system ...

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Remote Call Center Analyst information

How to become a remote call center analyst?

To become a remote call center analyst, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or call center software. Relevant skills include data analysis, problem-solving, and familiarity with tools like CRM systems. Some employers may prefer candidates with a college degree or certifications in customer service or data analysis.

What does a remote call center analyst do?

A Remote Call Center Analyst is responsible for monitoring and evaluating the performance of call center agents who work from home or remote locations. They analyze call data, listen to recorded calls, and provide feedback to improve customer service and efficiency. Their role often includes preparing reports, identifying trends, and recommending process improvements to enhance the overall quality of the call center operations.

What is the difference between Remote Call Center Analyst vs Customer Service Representative?

AspectRemote Call Center AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentRemote, call center or office settingRemote or in-office customer service environment
Employer & Industry UsageCall centers, tech companies, healthcare, financeRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding analytical roles in call centersCustomer support and service roles

The Remote Call Center Analyst focuses on analyzing call data, improving processes, and supporting customer service teams, often requiring analytical skills. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles may work remotely and in call center environments, the analyst role emphasizes data analysis and process improvement, whereas the representative role centers on customer interaction and issue resolution.

What are the key skills and qualifications needed to thrive as a remote call center analyst, and why are they important?

To thrive as a Remote Call Center Analyst, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective performance in a remote work environment.

How do remote call center analysts typically collaborate with their teams despite working from different locations?

Remote Call Center Analysts rely heavily on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their colleagues and supervisors. Regular virtual meetings and team huddles are common to discuss performance metrics, address challenges, and share updates. Collaboration is also facilitated through ticketing systems and collaborative documentation, ensuring that everyone is aligned and informed. This structure helps maintain a sense of teamwork and support, even when working remotely.
What are the most commonly searched types of Call Center Analyst jobs in California? The most popular types of Call Center Analyst jobs in California are:
What are popular job titles related to Remote Call Center Analyst jobs in California? For Remote Call Center Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Analyst jobs in California look for? The top searched job categories for Remote Call Center Analyst jobs in California are:
What cities in California are hiring for Remote Call Center Analyst jobs? Cities in California with the most Remote Call Center Analyst job openings:
Remote Call Center Analyst jobs near you
Infographic showing various Remote Call Center Analyst job openings in California as of August 2026, with employment types broken down into 77% Full Time, 16% Part Time, 2% Temporary, and 5% Contract. Highlights an 100% Remote job distribution.

Member/Provider Call Center Lead - Greater Sacramento - Remote

Gainwell Technologies

West Sacramento, CA • On-site, Remote

$35K - $51K/yr

Other

Medical, Life, Retirement, PTO

Posted 9 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

135th of 242 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Member/Provider Call Center Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position.

Your role in our mission
  • Answers telephones and responds to moderately complex customer questions and/or forwards calls to appropriate personnel.
  • Research customer inquiries and responds to appropriate parties in a timely manner.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits reports to management.
  • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
What we're looking for
  • High school diploma or G.E.D.
  • Two to three years of customer service or other telephone experience.
  • Experience working with organizational functions and personnel.
  • Experience working with fax machines, computer software, and telephone technology.
  • Experience working with and skilled in the use of help desk software.
  • Experience leading or mentoring team members.
     
What you should expect in this role
  • Business and analytical problem-solving skills.
  • Communication skills.
  • Ability to work independently.
  • Ability to follow oral and written directions.
  • Office environment may require shift work.
  • The deadline to submit applications for this posting is August 7, 2026

The pay range for this position is $35,900.00 - $51,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gainwell Technologies logo

About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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