ZipRecruiter

Log In

2

Remote Call Center Agent Jobs in Springfield, MA

Knak Digital

AI Engineer

Becket, MA · Remote

Remote (US only) Must be authorized to work in the US and obtain a Public Trust Clearance . A small ... Multi-step agents that plan, call tools, retrieve context, and take action with human-in-the-loop ...

next page

Showing results 1-20

All JobsCall Center Agent JobsRemote Call Center Agent JobsRemote Call Center Agent Jobs in Springfield, MA

Remote Call Center Agent information

See Springfield, MA salary details

$10

$16

$24

How much do remote call center agent jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote call center agent in Springfield, MA is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What Does a Remote Call Center Agent Do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a Remote Call Center Agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are Remote Call Center Agents?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What are popular job titles related to Remote Call Center Agent jobs in Springfield, MA? For Remote Call Center Agent jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Springfield, MA look for? The top searched job categories for Remote Call Center Agent jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Call Center Agent jobs? Cities near Springfield, MA with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Physician Psychiatry-Child/Adolescent - Competitive Salary

Physician Psychiatry-Child/Adolescent - Competitive Salary

FCS, Inc.

Hartford, CT • Remote

Other

Re-posted 9 days ago

Job description

Outpatient Community mental health center seeking a Child Psychiatrist for an 8 hour per week position that can be done fully remote.  This is a medical director role in an outpatient facility. This is a dream position.  Workers stay here for long periods of time.   Join a team that seeks to give back to the community while also providing incredible service.  This position offers great pay and flexible hours!

New graduates are encouraged to apply!  There is little to no call involved in this position. This facility is in a beautiful area of Connecticut close to great restaurants and activities.

For more information please contact Tom Conway at (800) 783-9152 Ext. 231 or admin@fcspsy.com regarding Job# CT542b.

Apply