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Remote Call Center Agent Jobs in Edison, NJ (NOW HIRING)

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Collections /Remote

New York, NY · Remote

$17 - $18/day

What You Bring to the Role * 1-3 years of collections experience required; 5 years of call center ... Remote Connectivity Requirements: To maintain our standard of service, your home workspace must ...

AMBA

Professional Liability Insurance Agent

Edison, NJ · Remote

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

AMBA

Professional Liability Insurance Agent

Edison, NJ · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

AMBA

Professional Liability Insurance Agent

Edison, NJ · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

Sunbit

Sr. Backend Engineer

Jersey City, NJ · On-site +1

Design, build, and evolve the Customer Success agent desktop, the core platform used by our call center to support customers. * Develop tools, workflows, and integrations that connect multiple ...

Sunbit

Sr. Backend Engineer

New York, NY · On-site +1

Design, build, and evolve the Customer Success agent desktop, the core platform used by our call center to support customers. * Develop tools, workflows, and integrations that connect multiple ...

AMBA

Inside Sales Insurance Specialist

Edison, NJ · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Edison, NJ · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Edison, NJ · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

New York, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Remote Call Center Agent information

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How much do remote call center agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote call center agent in Edison, NJ is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.66 per hour, depending on experience, location, and employer.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

Can you work from home as a remote call center agent?

Remote call center agents typically work from home, handling customer service calls using a computer and phone or headset. Employers often require a quiet workspace, reliable internet, and sometimes specific certifications or training. This setup allows for flexible schedules and eliminates commuting time.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Edison, NJ? The most popular types of Call Center Agent jobs in Edison, NJ are:
What are popular job titles related to Remote Call Center Agent jobs in Edison, NJ? For Remote Call Center Agent jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Edison, NJ look for? The top searched job categories for Remote Call Center Agent jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Remote Call Center Agent jobs? Cities near Edison, NJ with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Edison, NJ as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,072 per year, or $17.8 per hour.

Remote Welcome Center Associate- Call Center

Metropolitan YMCA of the Oranges

Livingston, NJ • On-site, Remote

$16.01 - $22.80/hr

Full-time, Part-time

Life, Retirement

Re-posted 17 days ago

Job description

We are an all - inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. As a growing, mission focused, and future-oriented association of YMCAs, the Metro YMCA of the Oranges has an exciting opportunity for a highly motivated, mission-driven, candidate to join our team.
Sign on bonus may apply
Requirements
Essential Functions:
  • Greet members & guests professionally and cordially on a consistent basis and with enthusiasm as they contact the YMCA. Become aware of members' needs and efficiently respond to their inquiries.
  • Use Listen First skills during consultations, tours, and the overall interactions with members, guests and co-workers.
  • Answer telephone within 3 rings and with appropriate phone protocol. Answer questions about our facilities and programs clearly and in a caring manner. When uncertain of the answer to a question, obtain the inquiring party's contact information, enter into HubSpot and verify that a staff person will get back to them promptly. Transfer calls properly and take accurate messages for staff persons who are not available.
  • Handle negative feedback in a courteous manner; record feedback and forward members' suggestions to immediate supervisor.
  • Refer members to the appropriate Y staff person for further information whenever necessary.
  • Ensure that members and guests feel welcome at the Y. Promote positive member relations both with staff and with other members.
  • Charge appropriate fees for services according to the YMCA policies, procedures and the membership type.
  • Receipt program and facility registrations promptly and accurately.
  • Assist in making outbound calls when not answering incoming calls.
  • Arrive for work shifts in a timely manner, and work the entire shift as scheduled unless coverage for a portion of the shift has been pre-arranged.
  • Do not leave the Call Center Desk unattended unless there is a true emergency situation.
  • Address emergency situations promptly, professionally and in accordance with our Participate in and support the Annual Campaign.
  • Provide feedback to supervisor in a timely manner.
  • Participate in meetings, workshops, trainings and seminars that will enhance professional growth.
  • Share responsibility for the success of the overall Association performance and help maintain a positive image for the Metro YMCAs.
  • Demonstrate and model the YMCA's four core values of Caring, Honesty, Respect, and Responsibility.
  • Exhibit personal and professional behavior in a manner consistent with the best interest of the Association, so as not to bring discredit to the Association.
  • Cooperate and work effectively and congenially with all YMCA staff members, volunteers, and members of the Association.
  • Perform such other job-related duties as may be periodically assigned by the Supervisor.
  • Attend in-person meetings when required.

Requirements/Qualifications:
  • NJ Residents preferred.
  • High School Diploma. Associate Degree in Business or related area a plus or equivalent experience.
  • Minimum of one year experience in customer service and/or sales preferred.
  • Participate in meetings, workshops, trainings and seminars that will enhance professional growth.
  • Ability to travel 10% of time.
  • Valid Driver's License and reliable transportation.
  • Strong communication and interpersonal skills.
  • Excellent customer service and interpersonal skills.
  • Very organized and detail oriented.
  • Computer literacy in Microsoft Office programs. Prior knowledge of Active-net and Camp Brain Software is a plus.
  • Bilingual ability (Spanish/English) preferred.
  • Ability to react to emergency situations within the policies and guidelines of the YMCA and in a calm and professional manner.
  • Ability to work under minimal supervision and making sound decisions within the guidelines of the YMCA.
  • Ability to communicate with a wide variety of members and guests in a professional manner, displaying tact and diplomacy when needed.

Part Time Benefits:
We offer a competitive compensation and benefits package, which includes paid sick leave, a legal plan, disability insurance, life insurance, 12% retirement benefits upon eligibility, a 403 (b) plan, an employee assistance program, professional development opportunities, Metro Y program discounts, and complimentary use of YMCA facilities.
*Full job description provided upon interview process.*
Salary Description
$16.01-$22.80 per hour

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