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Remote Call Center Agent Jobs in Rutherford, NJ (NOW HIRING)

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.50 - $22/hr

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.50 - $22/hr

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while

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All JobsRemote Call Center Agent JobsRemote Call Center Agent Jobs in Rutherford, NJ

Remote Call Center Agent information

See Rutherford, NJ salary details

$10

$17

$25

How much do remote call center agent jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for remote call center agent in Rutherford, NJ is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.38 per hour, depending on experience, location, and employer.

What Does a Remote Call Center Agent Do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a Remote Call Center Agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are Remote Call Center Agents?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What are popular job titles related to Remote Call Center Agent jobs in Rutherford, NJ? For Remote Call Center Agent jobs in Rutherford, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Rutherford, NJ look for? The top searched job categories for Remote Call Center Agent jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Remote Call Center Agent jobs? Cities near Rutherford, NJ with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Rutherford, NJ as of June 2026, with employment types broken down into 2% As Needed, 86% Full Time, 5% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,506 per year, or $17.6 per hour.
Bilingual Call Center Representative Government Services

Bilingual Call Center Representative Government Services

TemPositions Group Of Companies

Manhattan, NY • Remote

$18/hr

Other

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

We are currently supporting a high-volume government services account and looking for remote call center representatives to serve as the first point of contact for residents seeking information and assistance. In this role, you will handle citizen inquiries regarding housing, public works, and transportation with empathy and efficiency. Candidates must be fully bilingual in English and Spanish.
Position Details

  • Pay Rate: $18.00 / hour
  • Location: Fully Remote (Familiarity with NYC geography and culture is required)
  • Schedule: 40 hours/week. Weekend availability is required. Days off fall between Tuesday and Thursday.
  • Shifts: Day or evening shifts available. Small potential for overnight coverage (hours TBD).
  • Training: 3 weeks of training, followed by a 4-week nesting period.
  • Start Date: TBD (Expected to move quickly with limited lead time)
Minimum Qualifications
  • Language: Must be fully bilingual in English and Spanish.
  • Experience: 6+ months of experience in a call center environment.
  • Education: High School Diploma or equivalent.
  • Tech Skills: Strong technical proficiency with comfort navigating multiple systems simultaneously.
Key Responsibilities
  • Answer inbound calls from residents requesting city services, information, or issue resolution.
  • Log and route service requests accurately into the client CRM and case management systems.
  • Identify resident needs using active listening and probing questions to provide accurate solutions.
  • Escalate urgent inquiries or sensitive, complex issues to the appropriate agency or supervisor.
  • Meet performance metrics including Average Handle Time (AHT) and First Call Resolution (FCR).
  • Document all interactions thoroughly in the system immediately following each call.
  • Maintain composure and professionalism when handling frustrated or distressed callers.
Common Citizen Inquiries
  • Housing: Apartment maintenance, heat, or hot water complaints.
  • Vehicles & Parking: Towed vehicles, illegal parking, parking tickets, and camera violations.
  • City Services: Service request status updates and general directory assistance.
  • Community Issues: Neighbor noise complaints and worker feedback.

Benefits
We offer eligible employees competitive pay and access to a range of benefits and support programs, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Benefits are based on assignment type, schedule, length of employment, and plan eligibility requirements.
Company Overview
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
#Norwalk
TemPositions Group of logo

About TemPositions Group of

Sourced by ZipRecruiter

Founded in 1962, The TemPositions Group of Companies is an award-winning temporary staffing agency offering local, regional, and national recruitment services. A founding member of the American Staffing Association, we have delivered exceptional service to both our clients and employees on a temporary/contract, temp-to-hire, and direct-hire basis. We work with our clients to develop sophisticated recruitment strategies that fit their unique needs, and with our employees, we help them identify opportunities that fit their skills and ambitions. Contact us to speak with a specialized recruiter. As a recruitment industry leader boasting 12 specialized agencies within the TemPositions Group, we’re certain that you’ll agree we’re the only staffing agency you’ll ever need.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

1962

Social media

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