ZipRecruiter

Log In

2

Remote Call Center Agent Jobs in Rutherford, NJ (NOW HIRING)

next page

Showing results 1-20

All JobsRemote Call Center Agent JobsRemote Call Center Agent Jobs in Rutherford, NJ

Remote Call Center Agent information

See Rutherford, NJ salary details

$10

$17

$25

How much do remote call center agent jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for remote call center agent in Rutherford, NJ is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.38 per hour, depending on experience, location, and employer.

What Does a Remote Call Center Agent Do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a Remote Call Center Agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are Remote Call Center Agents?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What are popular job titles related to Remote Call Center Agent jobs in Rutherford, NJ? For Remote Call Center Agent jobs in Rutherford, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Rutherford, NJ look for? The top searched job categories for Remote Call Center Agent jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Remote Call Center Agent jobs? Cities near Rutherford, NJ with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Rutherford, NJ as of June 2026, with employment types broken down into 2% As Needed, 86% Full Time, 5% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,506 per year, or $17.6 per hour.

Call Center Investigation Specialist

Claritev

Manhattan, NY • Remote

$18.50/hr

Full-time

Medical, Retirement

Posted 17 days ago

Job description

Call Center Investigation Specialist

Pay $18.50

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strivetobend the cost curve in healthcarefor all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations.We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

ROLE OVERVIEW:

This position will take a high volume of inbound calls to process a paperless health insurance subrogation caseload by investigating potential cases and pursuing med-pay, no-fault, liability, and workers' compensation recoveries. This position's work environment is team-orientated. The incumbent will coordinate efforts with other members of the subrogation team to maximize recoveries.
JOB ROLES AND RESPONSIBILITIES:
1. Follow client specific procedures and guidelines. Understand basic health plan contractual provisions and apply to the reimbursement efforts. Ensure compliance of state and federal laws.
2. Adapt to process changes and help improve and implement new processes.
3. Identify and develop subrogation opportunities.
4. Research and request case information to develop cases. Access and pull benefits from clients' remote health claim systems.
5. Place parties of interest on notice.
6. Respond timely to all electronic, written and verbal communications. Log information derived from written and verbal communication; where required maintain detailed and accurate records. Maintain a calendar diary to monitor case activity.
7. Pursue worker's compensation, first and third party, med-pay coverage and no-fault recoveries.
8. Engage advice and/or help of Management to proactively resolve cases. Provide feedback to Management and unit on trends or developments.
9. Maintain department productivity and quality standards.
10. Collaborate, coordinate, and communicate across disciplines and departments.
11. Ensure compliance with HIPAA regulations and requirements.
12. Demonstrate Company's Core Competencies and values held within.
13. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

COMPENSATION

The salary range for this position is$18.50 hourly. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

JOB SCOPE:
The incumbent works under general supervision while keeping the needs of external and internal customers as a priority when making decisions and taking action. The incumbent communicates across a base of clients, members, and their employers. The successful individual in this role must be open to feedback, teamwork, and show a keen interest in contributing ideas to improve existing departmental processes. Decision making in the role is limited and must fall within established guidelines and may often end up being escalated to higher levels.

Apply