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Remote Call Center Agent Jobs in Texas (NOW HIRING)

VIVA USA INC

Pharmacy Technician - Remote Call Center

Dallas, TX · On-site +1

$18 - $22.25/hr

Support team goals related to turnaround times and refill authorization completion rates Working Conditions Primarily sedentary work performed in a remote call-center environment. Extensive telephone ...

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AnswerNet

Call Center Agent TPV

El Paso, TX · On-site +1

$12.75/hr

Minimum Qualifications: • At least 1 year of customer service experience in an inbound or outbound call center is preferred. • Ability to commit to working a minimum of 20 hours per week. • ...

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How much do remote call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote call center agent in Texas is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.69 per hour, depending on experience, location, and employer.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

Can you work from home as a remote call center agent?

Remote call center agents typically work from home, handling customer service calls using a computer and phone or headset. Employers often require a quiet workspace, reliable internet, and sometimes specific certifications or training. This setup allows for flexible schedules and eliminates commuting time.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Texas? The most popular types of Call Center Agent jobs in Texas are:
What are popular job titles related to Remote Call Center Agent jobs in Texas? For Remote Call Center Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Texas look for? The top searched job categories for Remote Call Center Agent jobs in Texas are:
What cities in Texas are hiring for Remote Call Center Agent jobs? Cities in Texas with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,362 per year, or $16 per hour.

Call Center Agent Bilingual/Spanish-Remote

TPV LLC

El Paso, TX • Remote

$12.75/hr

Full-time

Re-posted 16 days ago

Job description

TPV Bilingual Call Center Agent

Job Type: Full-Time
Hours: 11 am - 7 pm with 7 days flexibility
Salary: $12.75

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Job Summary:
We are looking for remote, bilingual, customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Answer all incoming calls using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:
● Manage large amounts of inbound calls.
● Identify and assess customers’ needs to achieve satisfaction
● Provide accurate, valid, and complete information by using the right methods/tools
● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
● Keep records of customer interactions, process customer accounts, and file documents
● Follow communication procedures, guidelines, and policy.
● Take the extra mile to engage customers
Required Knowledge /Skills / Abilities / Qualifications:
· Proven customer support experience or experience as a client service representative
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Must be a strong communicator: strong verbal, written, and interpersonal communication skills ·
Ability to multitask, prioritize, and manage time effectively
· Proficient in typing
· Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
· Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
· Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
· Flexibility with scheduling and work hours
· Other requirements may vary as determined by management.
· Driven by Success: they want to constantly innovate and push themselves, and their team, to be the best in the industry
· MUST BE COMPUTER LITERATE
· Pleasant phone demeanor
· Bilingual Spanish/English
WAH Requirements:
● PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
● Hard-wired high-speed internet connection (ethernet cable)
● USB-connected Headset
● Webcam
● A quiet dedicated place to work free from distractions including pets and children.