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Remote Call Center Agent Jobs in Ohio (NOW HIRING)

Liveops

Remote Customer Service Representative

Toledo, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Warren, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Akron, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Call Center Agent information

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How much do remote call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote call center agent in Ohio is $16.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

Can you work from home as a remote call center agent?

Remote call center agents typically work from home, handling customer service calls using a computer and phone or headset. Employers often require a quiet workspace, reliable internet, and sometimes specific certifications or training. This setup allows for flexible schedules and eliminates commuting time.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Ohio? The most popular types of Call Center Agent jobs in Ohio are:
What are popular job titles related to Remote Call Center Agent jobs in Ohio? For Remote Call Center Agent jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Ohio look for? The top searched job categories for Remote Call Center Agent jobs in Ohio are:
What cities in Ohio are hiring for Remote Call Center Agent jobs? Cities in Ohio with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,044 per year, or $16.4 per hour.

Telehealth Call Center Clinician

Communicarehealth

Blue Ash, OH • Remote

$34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Job Address:

10123 Alliance Road, Suite 320 Blue Ash, OH 45242


Telehealth Call Center Clinician
Remote Opportunity (Must be Licensed in Ohio)
Full Time
Pay: $30 - $34 per hour
About New Vista:

AtNewVista, we arethe behavioralhealth experts. We strive to treat every patient with impeccable precision and care as if they are family. NewVista Behavioral Health is a forward-thinking development and operating company of behavioral health hospitals, substance abuse rehabilitation centers, and behavioral health providers serving the adult and geriatric population

Position Overview

The Telehealth Call Center Clinician provides clinical assessment, care coordination, and referral services via telehealth. This role works collaboratively with interdisciplinary teams and external providers to ensuretimely, compliant, and high-quality patient care.This is a remote position for candidates licensed to practice in the state of Ohio.

Key Responsibilities

  • Conducts level-of-care assessments and completes ASAM documentation via telehealth platforms.
  • Coordinates care with interdisciplinary treatment teams and external providers, providingtimelyclinical updates.
  • Communicates effectively while adhering to HIPAA and 42 CFR Part 2 regulations; documents all interactions accurately.
  • Provides community resource information andfacilitates"warm referrals" to support patient engagement.
  • Collaborates withutilizationreviewstaffregardingauthorizations and ongoing care needs.
  • Completes comprehensive,timelydocumentation in compliance with organizational, clinical, and regulatory standards.
  • Demonstrates strong crisis intervention skills whilemaintainingpatient confidentiality.
  • Maintains working knowledge of applicable clinical regulations and best practices.
  • Completes the admissions process, including verification of benefits and securing required authorizations.

Education Requirements

  • High school diploma or GEDrequired.
  • Bachelor's degree preferred (BSW, LSW, or RN),or
  • Master's degree in Social Work, Counseling, or a related field withappropriate licensure.

Licensure Requirements

  • Active Ohio licensurerequired.
  • Eligible licenses include:
    • BSW
    • LSW
    • LISW
    • LPC
    • LPCC
    • MFT

Benefits designed to support you today and invest in your tomorrow:

Optional coverages:

  • Multitude of medical coverage plan options tailored to your needs
  • Health Share Plan
  • Vista Wellness providing physician and pharmacy coverage
  • Dental
  • Vision
  • Short Term Disability
  • Accident insurance
  • Individual Coverage Health Reimbursement Arrangement
  • Hospital Indemnity
  • Critical Illness
  • Life Insurance
  • Paid time off and paid holidays
  • 401(k) with company contribution

Growing with us:

  • Student loan forgiveness program
  • Up to $15,000 in tuition reimbursement

Apply