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Remote Business Operations Jobs in Dothan, AL (NOW HIRING)

Liveops

Remote Customer Service Agent

Dothan, AL · Remote

$14 - $18.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Flexible scheduling; client hours of operation vary. * Availability expectations differ by client ...

IQUASAR LLC

Senior iOS Developer

Fort Novosel, AL · Remote

$61.50 - $79.50/hr

Remote * Clearance: Public Trust or Higher Required Education Requirements: * Bachelor's degree in ... Familiarity with CI/CD pipelines, automated testing frameworks, and DevOps practices. * Identify ...

Sonepar

Services Sales Specialist

Dothan, AL · Remote

... Operations to meet and exceed targets. * Provide pre-sale and post-sale support while appropriately leveraging Remote Support and Authorized Services (ASP). * Understand market trends, business ...

Liveops

Remote Spanish Bilingual Customer Service

Dothan, AL · Remote

$14 - $17.75/hr

... business tailored to your strengths. As an Independent Contractor, you will: * Be your own boss ... Client hours of operation will vary Apply now and become part of the Liveops Nation--where ...

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Remote Business Operations information

See Dothan, AL salary details

$35K

$92.2K

$107.3K

How much do remote business operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote business operations in Dothan, AL is $92,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,500.00 and $105,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced in remote business operations roles, and how can they be overcome?

One of the main challenges in Remote Business Operations is maintaining clear communication and collaboration across distributed teams, which can sometimes lead to misunderstandings or delays if not managed proactively. Utilizing reliable project management and communication tools, setting clear expectations, and scheduling regular check-ins help team members stay aligned and accountable. Additionally, adapting to different time zones and juggling multiple priorities can be challenging, but effective time management and setting structured workflows are essential strategies. Building strong relationships and staying flexible can help remote professionals overcome these hurdles and contribute successfully to business goals.

What is a remote business operations job?

A Remote Business Operations job involves overseeing and optimizing a company's internal processes from a remote location. Responsibilities may include project management, workflow improvement, resource allocation, and cross-department coordination. Professionals in this role ensure that business functions run efficiently by leveraging digital tools and communication platforms. They often collaborate with finance, HR, and leadership teams to drive productivity and operational success. Strong organizational, problem-solving, and analytical skills are essential for this position.

What are the key skills and qualifications needed to thrive in the remote business operations position, and why are they important?

To excel in Remote Business Operations, strong organizational skills, business analysis capabilities, and experience in operations management are essential, often supported by a degree in business administration or related field. Familiarity with project management tools (such as Asana or Trello), cloud-based collaboration platforms, and data analysis software is typically required. Excellent communication, self-motivation, and problem-solving abilities distinguish top performers in this remote role. These skills ensure streamlined processes, effective collaboration, and adaptability to the dynamic needs of a distributed business environment.

What job categories do people searching Remote Business Operations jobs in Dothan, AL look for? The top searched job categories for Remote Business Operations jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Remote Business Operations jobs? Cities near Dothan, AL with the most Remote Business Operations job openings:
Remote Business Operations jobs near you
Infographic showing various Remote Business Operations job openings in Dothan, AL as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,229 per year, or $44.3 per hour.

Remote Monitoring Center Manager

DSI Security Services

Dothan, AL • Remote

$65K - $75K/hr

Full-time

PTO

Posted 9 hours ago

Posted today

DSI Security rating

4.8

Company rating: 4.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

100th of 116 rated security

Job description

Remote Monitoring Center Manager
Location: Dothan, AL
Pay Rate: $65,000 - $75,000

Company Overview

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.
We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.
Position Summary

DSI Security Services is seeking a highly motivated and experienced Remote Monitoring Center Manager to lead the daily operations of our Remote Monitoring Center (RMC). This position is responsible for operational performance, staffing, customer service, technology oversight, quality assurance, and continuous improvement of DSI’s remote video monitoring services.
The ideal candidate will have proven leadership experience in a 24/7 mission-critical environment and a strong technical understanding of video surveillance, alarm monitoring, access control, network infrastructure, and monitoring automation platforms.
This position serves as the primary operational leader for the RMC and works closely with Shift Supervisors, Technical Services, Sales, Customer Success, and Executive Leadership.
Essential Duties and Responsibilities

Leadership and Personnel Management
  • Lead, coach, and develop Monitoring Center personnel.
  • Maintain appropriate staffing levels for uninterrupted 24/7/365 operations.
  • Recruit, interview, hire, onboard, train, and retain qualified team members.
  • Manage employee schedules, timesheets, PTO requests, performance evaluations, and development plans.
  • Establish individual and team performance goals tied to operational metrics.
  • Promote a culture of accountability, teamwork, professionalism, and exceptional customer service.
  • Maintain regular communication with all shifts, including periodic after-hours engagement.
Monitoring Operations
  • Ensure compliance with established Standard Operating Procedures and customer-specific response protocols.
  • Monitor alarm response times, operator utilization, event processing, escalation compliance, SLA performance, and customer satisfaction.
  • Review alarm and incident activity to identify trends, risks, and opportunities for improvement.
  • Investigate missed alarms, procedural deviations, and customer complaints.
  • Support the onboarding of new customers and the transition of new sites into operation.
  • Prepare and review client reports, dashboards, and operational performance metrics.
  • Provide Monitoring Specialist coverage during peak activity, staffing shortages, emergencies, or disaster recovery events.
  • Remain available for critical after-hours operational escalations.
Technology and Systems
  • Oversee the daily operation and optimization of Immix, video management systems, AI video analytics, and communication and notification platforms.
  • Partner with Technical Services to troubleshoot and resolve system issues.
  • Support the testing, deployment, and implementation of new technologies.
  • Ensure the operational readiness of workstations, monitoring displays, networking equipment, and communications systems.
  • Maintain accurate technical and operational documentation.
  • Support cybersecurity best practices and operational security controls.
Customer Service and Business Operations
  • Build strong customer relationships and serve as an escalation point for service-related concerns.
  • Participate in customer review meetings and performance discussions.
  • Collaborate with customers to develop and maintain customized response procedures.
  • Support service expansions, renewals, proposals, and new monitoring offerings.
  • Ensure customer accounts are accurately configured and maintained according to contractual requirements.
  • Coordinate with Accounting regarding account setup, billing, and service changes.
Quality, Compliance, and Business Continuity
  • Lead quality assurance initiatives, operational audits, and performance improvement efforts.
  • Maintain documentation required for certifications, audits, and client security requirements.
  • Identify and address operational, technology, and service-delivery risks.
  • Support the development and testing of Business Continuity and Disaster Recovery plans.
  • Coordinate disaster recovery exercises and system failover testing.
  • Maintain the operational readiness of the RMC facility and equipment.
  • Support customer tours, inspections, and compliance audits as needed.
Minimum Qualifications

Education
  • Bachelor’s degree in Computer Science, Information Technology, Criminal Justice, Business Management, Security Management, or a related field preferred.
  • An equivalent combination of education and relevant experience may be considered.
Experience
  • At least five years of leadership experience in a 24/7 operational environment.
  • At least three years of experience managing personnel in a monitoring center, command center, Security Operations Center (SOC), Network Operations Center (NOC), or similar environment.
  • Experience with alarm monitoring, remote video monitoring, dispatch operations, or critical event response.
  • Experience with the Immix monitoring automation platform is preferred.
  • Working knowledge of IP networking, VPNs, cloud-hosted systems, and cybersecurity fundamentals.
Knowledge, Skills, and Competencies
  • Strong leadership, coaching, and team-development skills.
  • Excellent verbal and written communication abilities.
  • Strong analytical, organizational, and problem-solving skills.
  • Exceptional customer service and relationship-management abilities.
  • Ability to analyze performance metrics and lead continuous improvement initiatives.
  • Ability to manage competing priorities in a fast-paced environment.
  • Sound judgment and decision-making skills during emergencies.
  • Strong attention to detail and commitment to quality.
  • Ability to collaborate effectively across departments.
Working Conditions
  • This position is primarily office-based within the Remote Monitoring Center.
  • Standard business hours are Monday through Friday; however, the RMC operates 24/7/365.
  • Flexibility is required for after-hours incidents, staffing needs, technology outages, major customer events, and disaster recovery situations.
  • Occasional travel may be required for customer meetings, training, audits, or company events.
#CORP25
Why Join DSI?
At DSI, you'll help shape the future of Remote Video Monitoring through advanced technologies, AI-driven security solutions, and industry-leading customer service. As a key member of our Monitoring Center team, you'll work with innovative monitoring platforms, cutting-edge analytics, and a growing portfolio of enterprise customers while contributing to the success of a rapidly expanding business.
DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

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