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Remote Bpo Trainer information

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How much do remote bpo trainer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote bpo trainer in the United States is $26.18, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Remote Bpo Trainer vs Remote Customer Service Trainer?

AspectRemote Bpo TrainerRemote Customer Service Trainer
CredentialsTraining certifications, BPO industry experienceCustomer service certifications, communication skills
Work EnvironmentRemote, BPO training centers, client sitesRemote, call centers, customer support teams
Employer & IndustryBPO companies, outsourcing firmsCustomer service departments, call centers
Search & Comparison IntentTraining roles, BPO industry jobsCustomer service training, support roles

The main difference between a Remote Bpo Trainer and a Remote Customer Service Trainer lies in their focus areas. The Bpo Trainer specializes in training employees within the BPO industry, emphasizing industry-specific processes and certifications. In contrast, the Customer Service Trainer concentrates on enhancing customer support skills across various sectors. Both roles require strong communication skills and remote training experience, but their industry focus distinguishes them.

What cities are hiring for Remote Bpo Trainer jobs? Cities with the most Remote Bpo Trainer job openings:
What states have the most Remote Bpo Trainer jobs? States with the most job openings for Remote Bpo Trainer jobs include:
What job categories do people searching Remote Bpo Trainer jobs look for? The top searched job categories for Remote Bpo Trainer jobs are:
Remote Bpo Trainer jobs near you
Infographic showing various Remote Bpo Trainer job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 2% As Needed, 8% Full Time, 80% Part Time, 4% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,463 per year, or $26.2 per hour.
Contact Center Client Services Manager

Contact Center Client Services Manager

MCI Careers

Wichita, KS • Remote

Full-time

Posted 11 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client expectations, ensuring service delivery, and driving account growth. If you excel at building partnerships and delivering results, this role is for you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Serve as the main point of contact for assigned client accounts.
  • Ensure service delivery aligns with client expectations, SLAs, and KPIs.
  • Conduct regular business reviews and performance presentations with clients.
  • Collaborate with operations, QA, and training teams to resolve issues and implement improvements.
  • Identify opportunities for account growth and upselling additional services.
  • Manage client onboarding, transitions, and change requests.
  • Monitor client satisfaction and proactively address concerns.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business, Communications, or a related field (preferred).
  • 3+ years of experience in client services or account management in a BPO or contact center.
  • Strong relationship management and communication skills.
  • Ability to analyze data and present insights to clients.
  • Experience managing multiple client accounts simultaneously.
  • Familiarity with CRM tools and reporting platforms.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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