Remote Bpo Manager Jobs (NOW HIRING)

LOCATIONRemote Work-at-HomePOSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.

As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIESKey Responsibilities:

• Strategic Sales LeadershipDevelop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.

• Enterprise Client AcquisitionIdentify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.

• Relationship ManagementBuild and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.

• Solution DevelopmentCollaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.

• Market ExpansionMonitor emerging trends and identify new service opportunities to expand the company's footprint in the BPO space.

• Sales Team DevelopmentRecruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.

• Performance ManagementDefine and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.

• Cross-Functional CollaborationWork closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.

• Budget OversightManage the sales budget, ensuring optimal resource allocation and ROI.

• Industry RepresentationRepresent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's degree in Business, Marketing, or related field; MBA preferred
• 10+ years of progressive sales experience, with at least 5 years in the BPO industry
• Proven success in selling complex outsourcing solutions to enterprise clients
• Track record of exceeding revenue targets in competitive environments
• Expertise in long sales cycles, high-value contract negotiation, and consultative selling
• Exceptional leadership, team-building, and strategic planning skills
• Strong communication, presentation, and relationship-building abilities
• Proficiency in CRM systems and sales analytics tools
• Deep understanding of BPO operations, market dynamics, and client needs
• Willingness to travel extensively for client meetings and industry events
• Ability to foster a culture of innovation, accountability, and continuous improvement

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.

As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIESKey Responsibilities:

• Strategic Sales LeadershipDevelop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.

• Enterprise Client AcquisitionIdentify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.

• Relationship ManagementBuild and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.

• Solution DevelopmentCollaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.

• Market ExpansionMonitor emerging trends and identify new service opportunities to expand the company's footprint in the BPO space.

• Sales Team DevelopmentRecruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.

• Performance ManagementDefine and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.

• Cross-Functional CollaborationWork closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.

• Budget OversightManage the sales budget, ensuring optimal resource allocation and ROI.

• Industry RepresentationRepresent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's degree in Business, Marketing, or related field; MBA preferred
• 10+ years of progressive sales experience, with at least 5 years in the BPO industry
• Proven success in selling complex outsourcing solutions to enterprise clients
• Track record of exceeding revenue targets in competitive environments
• Expertise in long sales cycles, high-value contract negotiation, and consultative selling
• Exceptional leadership, team-building, and strategic planning skills
• Strong communication, presentation, and relationship-building abilities
• Proficiency in CRM systems and sales analytics tools
• Deep understanding of BPO operations, market dynamics, and client needs
• Willingness to travel extensively for client meetings and industry events
• Ability to foster a culture of innovation, accountability, and continuous improvement

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your gr...