Remote Billing Logistics Jobs in Raleigh, NC (NOW HIRING)

Logistics Projects Professional
This position will be responsible for managing consignment, trunk stock and tool inventory for CX Field organization.
This position will assist the Field with their spare part and tool & test inventories and provide reporting and analysis as it pertains to inventory management. This position will also be responsible for preparing and performing physical inventory activities annually as per accounting guidelines.
Key interactions for this position would be with Customer Administration, Client Returns, Regional Service Managers, Customer Service Engineers, CSML, 3rd party Logistics provider (DHL), Finance, calibration provider (SIMCO), the Customer Care Center, and the Tool Center staff.
Specific responsibilities included in inventory management activities:
For all CSEs and other partners, this position provides inventory support services over the phone and online.
Support Customer Administration with the following:
Resolution of service report errors
Reversals for incorrect billings
Serial number error escalations as related to the installed base
Support Client Returns with the following:
Resolve return processing errors/issues
Proactively identify areas of improvement with end goal of reduced errors
Research and follow-up with CSML for missing parts
Physical Inventory
Coordinate and schedule with Field Management
Execute physical inventory activities with Field in a timely manner
Reconciliation of inventory between SAP, CSE, and Calibration with minimal variance
Work closely with and follow-up with CSEs and Management for escalations and material recounts
Follow-up with any transactions that were in error for CSE during physical inventory count
Error handling as it relates to inventory management
PO posting errors
Tool order failures
Reports and analysis as needed
This successful candidate will hold an Associate's Degree; BS in Supply Chain Logistics is preferred
Technical Skills: SAP, Microsoft Office
5-8 years of successful experience in area of responsibility and successful demonstration of key responsibilities and knowledge as presented above.
Ability to multi-task in a fast-paced environment
Decision making abilities
Top Required Skills
1. Problem-solving (inventory issues, workflow challenges).
2. Detail-oriented (to meet standards for accounting processes audits).
3. Self-motivated and productive in remote environment.
4. Flexibility/adaptability (workflow changes daily).
Preferred Experience
Material logistics background (ideal: 5-8 years, but 1-2 years considered).
SAP familiarity (client-modified platform).
Excel skills (basic lookups).
Nice-to-Have
Strong organizational skills and ability to handle varied tasks daily.
Notes:
Remote
Initial in-office orientation for equipment and training.
Schedule: Monday-Friday, 8:00 AM-5:00 PM
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.