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Remote B2B Customer Service Jobs in Racine, WI (NOW HIRING)

Staples, Inc.

B2B Sales Representative

Burlington, WI · On-site +1

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Burlington, WI · Remote

Educate customers on Quill products, programs, consolidation opportunities, and value-added services. * Collaborate with internal business partners to maximize account potential and deliver an easy ...

Staples, Inc.

B2B Sales Representative

Burlington, WI · Remote

Support customers by serving as a category expert and recommending products and services aligned to their business needs. * Grow share of wallet by identifying opportunities to consolidate business ...

Directive

B2B Marketing Manager(Remote US)

Milwaukee, WI · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Work Environment Requirements As a remote-first company, you'll have the ability to work from ...

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Remote B2B Customer Service information

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How much do remote b2b customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote b2b customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a remote B2B customer service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a remote B2B customer service representative?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by remote B2B customer service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Racine, WI?

For Remote B2B Customer Service jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Remote B2B Customer Service jobs in Racine, WI look for?

The top searched job categories for Remote B2B Customer Service jobs in Racine, WI are:

What cities near Racine, WI are hiring for Remote B2B Customer Service jobs?

Cities near Racine, WI with the most Remote B2B Customer Service job openings:

Remote B2B Customer Service jobs near you

Outbound/Inbound Rep (M-F)

Five Star Solutions

Milwaukee, WI • Remote

$14/hr

Full-time

Posted 5 days ago

Job description

 We are looking for confident, outgoing Business-to-Business Sales Representatives to join our team! This is a blended inbound and outbound sales role focused on connecting with businesses such as automotive dealerships, medical clinics, dental offices, and other professional organizations.

The ideal candidate is comfortable picking up the phone and having a natural, casual conversation with business owners and decision-makers. This is not a highly scripted call center position. You will need to think on your feet, ask questions, build rapport, identify opportunities, and confidently explain the value of our services.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
  • Make outbound cold calls to businesses and potential customers
  • Handle inbound calls and follow up with interested prospects
  • Speak with business owners, managers, and other decision-makers
  • Build rapport and establish relationships through natural conversation
  • Identify customer needs and determine whether our products/services are a good fit
  • Present solutions and make sales offers in a conversational manner
  • Follow up with prospects through phone and other communication channels
  • Maintain accurate notes and customer information in company systems
  • Manage multiple conversations, systems, and tasks throughout the day
  • Overcome objections and confidently move conversations toward a sale
Qualifications
  • Previous sales, cold calling, telemarketing, or business-to-business experience preferred
  • Excellent verbal communication and active listening skills
  • Comfortable speaking with business owners and decision-makers
  • Confident making cold calls and initiating conversations with people you have never spoken with before
  • Able to have a casual, engaging conversation without relying on a script
  • Strong ability to think quickly and respond naturally to customer questions
  • Comfortable multitasking between phone calls, computer systems, research, and customer information
  • Self-motivated and driven to meet or exceed sales goals
  • Comfortable hearing "no" and continuing to pursue the next opportunity
  • Professional, positive, and personable communication style
  • Strong computer and typing skills
  • Ability to work independently while also being a strong team player
Pay and Hours
Starting pay - $14/hr 
Working hours - 8:00am-5:00pm (CST) ; Work Days - M-F 
Paid Training - typically 1 week in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 
$14 - $14 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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