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Remote B2B Customer Service Jobs in Racine, WI (NOW HIRING)

... our customers here at Directive. In this role, you will directly work with no more than seven ... Work Environment Requirements As a remote-first company, you'll have the ability to work from ...

Our solutions, such as print publications and websites, allow our customers more time to engage and ... Sell digital and print advertising to SMB consumer service businesses through high-volume outbound ...

Our solutions, such as print publications and websites, allow our customers more time to engage and ... Sell digital and print advertising to SMB consumer service businesses through high-volume outbound ...

DemandFactor is a data-driven B2B growth and demand-generation company helping brands find, engage ... next customers. We run full-funnel programs across intent, ABM, content syndication, and ...

DemandFactor is a data-driven B2B growth and demand-generation company helping brands find, engage ... next customers. We run full-funnel programs across intent, ABM, content syndication, and ...

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Remote B2B Customer Service information

See Racine, WI salary details

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How much do remote b2b customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote b2b customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote B2B Customer Service Representative, and why are they important?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by Remote B2B Customer Service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is a Remote B2B Customer Service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Racine, WI? For Remote B2B Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote B2B Customer Service jobs in Racine, WI look for? The top searched job categories for Remote B2B Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote B2B Customer Service jobs? Cities near Racine, WI with the most Remote B2B Customer Service job openings:
B2B Marketing Intern (Remote US)

B2B Marketing Intern (Remote US)

Directive

Milwaukee, WI • Remote

$20/hr

Other

Posted yesterday


Job description

Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most.

With over a decade of expertise and 420+ B2B brands under our belt, we've earned our reputation on real outcomes. We run through 3 divisions: Performance, Communications, and Commerce, all wired to share intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it all together is our methodology, DiscoverabilityOS™, which aligns brand and demand to guide your ICP to choose you across every decision point.

We move fast. We think boldly. We hire people who challenge the status quo, build campaigns worth talking about, and make bold brands impossible to ignore. If you live for performance, love solving hard problems, and want your work to actually mean something, you'll fit right in.

This is a part-time internship requiring approximately 6–7 hours per week. There is potential for the internship to be extended beyond the initial 1 year. Compensation is $20 per hour.

About The Role

We’re hiring a Marketing Intern who lives and breathes marketing. You’ll join the internal marketing team at a high-performing agency where everything ladders up to bold, strategic outcomes. In this role, you’ll gain hands-on experience across the core pillars of demand generation. You will be instrumental in the full-funnel process, contributing to campaign execution from crafting targeted messaging for cold outbound sequences and email nurtures, to assisting with deployment. You will also learn the critical performance side of demand gen, focusing on how to report on campaign success, measure attribution, and connect marketing activity directly to pipeline and revenue.

We’re looking for a well-rounded intern who is eager to dabble in all aspects of demand generation and possesses a deep curiosity for connecting marketing efforts to measurable business outcomes. You should be a junior or senior currently studying marketing or a related field. You have a strong eye for detail, an analytical mindset, a keen interest in performance metrics, and a genuine passion for understanding how marketing drives business growth.

If you love experimenting with content, thrive on seeing what performs, and want to grow your career in a fast-paced agency setting, this role is built for you.

What You’ll Do:

  • Help draft and refine targeted messaging and compelling copy for use in outbound sequences and email nurture campaigns.

  • Contribute to targeted signal campaigns and leverage AI tools for tasks such as optimizing audience segmentation and improving outreach effectiveness.

  • Gain hands-on experience in measuring campaign attribution to accurately connect marketing activity to pipeline and revenue.

  • Apply an experiment-driven mindset by assisting with A/B testing campaign elements (e.g., subject lines, calls-to-action) and iterating based on performance data.

  • Collaborate closely with the marketing team to align demand gen efforts with content strategy, major campaigns, and broader brand goals.

  • Occasionally support related marketing functions, such as content promotion or website updates, to expand your full-funnel marketing experience.

  • Actively engage with our community by responding to comments, participating in trending conversations, and showing up authentically across platforms.

  • Strengthen your marketing foundation by learning to navigate the tech stack for basic troubleshooting and reporting needs, gaining hands-on experience with the backend processes and reporting functions that power modern marketing teams.

  • See firsthand how demand generation strategies drive real business impact within a fast-moving B2B marketing agency.

What You’ll Bring:

  • Currently a junior or senior pursuing a degree in Marketing or a related field

  • Strong analytical abilities and a data-first mindset, with a keen interest in performance metrics and campaign reporting.

  • Proven writing experience with the ability to craft clear, compelling, and concise copy optimized for direct response channels like cold outbound and email nurture sequences.

  • Exceptional attention to detail, particularly when managing list segmentation, tracking links, and ensuring data integrity for campaign execution.

  • A genuine passion for demand generation, understanding campaign attribution, and connecting marketing efforts directly to pipeline and revenue.

  • A curious, experiment-driven mindset with a willingness to A/B test messaging, learn quickly, and iterate based on measurable results.

  • Bonus points for any prior exposure to marketing technology (MarTech) systems

Work Environment Requirements

As a remote-first company, you’ll have the ability to work from your home office. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK. For global locations, you must have established and current work authorization and permanently reside in that country.

This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to recruiting@directiveconsulting.com.

Additional Information

At Directive, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.