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Remote B2B Customer Service Jobs in Michigan (NOW HIRING)

LHH US

Remote B2B Collections Analyst

Grand Rapids, MI · Remote

$26 - $31/hr

We are seeking an experienced Remote B2B Collections Analyst to manage a portfolio of commercial ... Partner with internal teams including accounting, billing, sales, and customer service to resolve ...

LHH US

Remote B2B Collections Analyst

Grand Rapids, MI · Remote

$26 - $31/hr

We are seeking an experienced Remote B2B Collections Analyst to manage a portfolio of commercial ... Partner with internal teams including accounting, billing, sales, and customer service to resolve ...

Safe Haven Security

Remote Account Manager

Southfield, MI · On-site +1

$65K - $110K/yr

... B sales, Direct Sales, Outbound Sales, Lead Generation, CRM Software, Negotiation, Cold Calling ... service. When you join Safe Haven Security LLC, you become part of a dynamic and innovative ...

Safe Haven Security

Remote Account Manager

Macomb, MI · On-site +1

$65K - $110K/yr

... B sales, Direct Sales, Outbound Sales, Lead Generation, CRM Software, Negotiation, Cold Calling ... service. When you join Safe Haven Security LLC, you become part of a dynamic and innovative ...

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Remote B2B Customer Service information

What is a Remote B2B Customer Service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a Remote B2B Customer Service Representative, and why are they important?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by Remote B2B Customer Service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Michigan? For Remote B2B Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote B2B Customer Service jobs in Michigan look for? The top searched job categories for Remote B2B Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Remote B2B Customer Service jobs? Cities in Michigan with the most Remote B2B Customer Service job openings:
Remote B2B Customer Service jobs near you

Remote B2B Collections Analyst

LHH US

Grand Rapids, MI • Remote

$26 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

We are seeking an experienced Remote B2B Collections Analyst to manage a portfolio of commercial accounts and drive timely payment of outstanding invoices. The ideal candidate will have recent business-to-business collections experience, strong negotiation skills, and the ability to build positive relationships with clients while reducing aged receivables. Experience working in a high-volume environment and utilizing ERP or collections systems is highly preferred.
Key Responsibilities
  • Manage a portfolio of business accounts with past-due balances.
  • Conduct outbound collection calls and email outreach to secure payment of outstanding invoices.
  • Monitor accounts receivable aging reports and prioritize collection efforts.
  • Investigate and resolve billing discrepancies, payment issues, and customer disputes.
  • Negotiate payment arrangements while maintaining positive customer relationships.
  • Document all collection activities, customer communications, and payment commitments.
  • Follow up on promised payments and ensure adherence to agreed-upon payment terms.
  • Partner with internal teams including accounting, billing, sales, and customer service to resolve account issues.
  • Analyze collection trends and provide recommendations to improve cash flow and reduce delinquency.
  • Prepare collection status reports and escalation documentation as needed.
Qualifications
  • 2+ years of recent B2B/commercial collections experience required.
  • Experience managing a high-volume accounts receivable portfolio.
  • Strong understanding of accounts receivable, credit, and collections processes.
  • Excellent verbal and written communication skills.
  • Proven negotiation and problem-solving abilities.
  • Proficiency with Microsoft Excel, Outlook, and ERP/accounting systems.
  • Ability to work independently in a remote environment.
  • Associate's or Bachelor's degree in Accounting, Finance, Business, or related field preferred.
Preferred Experience
  • Commercial collections in a staffing, professional services, manufacturing, logistics, or distribution environment.
  • Experience with Oracle, SAP, NetSuite, Infor, or similar ERP systems.
  • Exposure to credit analysis, dispute resolution, and deductions management.
  • Advanced Excel skills including reporting and data analysis.
Pay Details: $26.00 to $31.00 per hour
Search managed by: Amaka Mozie
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.