Remote B2B Customer Service Jobs in Michigan (NOW HIRING)

New Business Development

Travel

-approximately 20%

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of approximately 43,5000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job:

The primary goal of the Business Development Manager is to increase penetration and deliver year-over-year organic growth with OEM Tiers assigned accounts by understanding customer requirements, supporting application development and providing technical support.

As a remote Business Development Manager, you'll be part of our Industrial team working as a remote employee.

You'll get to:

• Work directly with the OEM Tiers and affiliate teams to drive product specification/ Print position on strategically targeted vehicle segments.
• Responsible to input and update data to prepare required sales forecasts for assigned accounts. This includes reporting all actual or potential obstacles blocking assigned revenue goals and objectives.
• Other duties include providing feedback to the Company regarding market forces influencing customer attitudes and behavior, as well as continued observation and analysis of all competitor behavior, changes in pricing strategies, financial conditions, etc.
• Identify customer application issues while working close with specific OEM engineering teams.
• Identify new opportunities through customer requirements, technical challenges and assembly plant line walks at both the OEM and Tier customers.
• Develop and maintain strong customer relationships by providing ongoing support and addressing technical inquiries.
• Manage sales data which includes vehicle penetration, lost revenue, and sales forecast
• Execute action items per target vehicle and or segment plan.
• Represent company and uphold the brand with the highest level of integrity at all times.
• Be the customer advocate and drive the organization to ensure that agreed upon customer milestones are met
• Act as a voice of the customer to Product Line Management and Design Engineering assisting in the process of documenting, qualifying and consolidating customer CTQs on new products and updates to existing products.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it.

You also have:

• Bachelor's Degree in Engineering or Business as well as a minimum of 3-5 years of experience within automotive OEM environment, experience within fortune 500 corporate environment will also be considered.
• Demonstrated track record of achievement including educational and work experience.
• Excellent interpersonal and technical communication skills. Able to engage B2B customer engineering professionals and deliver value through product and market knowledge as a solution partner.
• Participated in professional sales training for B2B sales, either in-house training or outside training.
• Competitive in nature with proven demonstrated examples, loves to win/hates to lose.
• Demonstrated ambition: bias for speed and action, passion for excellence, sets aggressive goals and celebrates progress, demonstrated team player, seeks added responsibility.
• Demonstrated customer focus: strives to be best in class and exceed customer expectations, desire and ability to overcome customer objections, strong advocate for customer finding Win/Win solutions
• Demonstrated ability to manage a wide range of commercial and technical issues across multiple product technologies
• Takes calculated risks based on quality data

The Details:

You'll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

#LI-ZN

#LI-Remote

• This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.

• The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.

• The successful candidate may be eligible for annual merit increases.

• Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Discounts on Stanley Black & Decker tools and other partner programs.

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

What You'll Also Get

Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development:
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)