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Remote Automotive Technical Support Jobs in Augusta, GA

Liveops

Remote Spanish Bilingual Customer Service

Aiken, SC · Remote

$13.25 - $16.50/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

Liveops

Remote Spanish Bilingual Customer Service

Augusta, GA · Remote

$14.50 - $18.25/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

Rolls-Royce

Sr. Application Engineer

Aiken, SC · On-site +1

$100K - $162K/yr

Bachelor's Degree in the Automotive, Mechanical or Electrical Engineering plus 5 years' experience ... Job Posting Date 26 Aug 2026; 00:08 Pay Range Pay ranges for remote employees are based on the ...

Rollsroyce

Sr. Application Engineer

Aiken, SC · On-site +1

$100K - $162K/yr

Bachelor's Degree in the Automotive, Mechanical or Electrical Engineering plus 5 years' experience ... Job Posting Date 26 Aug 2026; 00:08 Pay Range Pay ranges for remote employees are based on the ...

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Remote Automotive Technical Support information

See Augusta, GA salary details

$13

$24

$42

How much do remote automotive technical support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote automotive technical support in Augusta, GA is $24.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.68 per hour, depending on experience, location, and employer.

What is remote automotive technical support?

A Remote Automotive Technical Support job involves assisting customers, mechanics, or dealerships with diagnosing and troubleshooting vehicle issues over the phone, chat, or email. Technicians use their automotive knowledge to interpret error codes, provide repair guidance, and recommend solutions without physically inspecting the vehicle. This role requires strong communication skills, technical expertise, and the ability to guide users through complex problems. Many positions require ASE certification or equivalent experience in automotive repair.

What are the typical daily tasks and responsibilities for remote automotive technical support?

In a Remote Automotive Technical Support role, your daily responsibilities usually include responding to customer inquiries via phone, email, or chat, troubleshooting technical issues, and guiding clients through diagnostics and repairs. You may also interpret error codes, recommend parts or service steps, and document support cases using internal systems. Collaboration with teams such as engineering or product support is common, especially for complex cases that require escalation. This role often involves balancing multiple cases at once while maintaining detailed and clear communication with both customers and internal stakeholders.

What are the key skills and qualifications needed to thrive in remote automotive technical support?

To thrive as a Remote Automotive Technical Support professional, you need in-depth automotive technical knowledge, diagnostic abilities, and strong problem-solving skills, typically backed by relevant certifications or industry experience. Familiarity with automotive diagnostic software, OEM service platforms, and ticketing or CRM systems is highly beneficial. Exceptional verbal communication, patience, and customer service orientation are vital soft skills for effectively assisting clients remotely. These competencies enable you to efficiently diagnose and resolve technical issues, ensuring high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Automotive Technical Support jobs in Augusta, GA?

For Remote Automotive Technical Support jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Automotive Technical Support jobs in Augusta, GA look for?

The top searched job categories for Remote Automotive Technical Support jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Remote Automotive Technical Support jobs?

Cities near Augusta, GA with the most Remote Automotive Technical Support job openings:

Remote Automotive Technical Support jobs near you
Infographic showing various Remote Automotive Technical Support job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,929 per year, or $24.5 per hour.

Industrial Field Service Technician - Georgia (Remote)

Augusta, GA • Remote

Matrix Design Group
See more jobs at Matrix Design Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

We are currently seeking an Industrial Field Service Technician. The Field Service Technician will be responsible for providing support to Matrix customers regarding installation, technical support, field service, training, and startup of all company industrial products and systems. The priorities of this position are to provide top-notch customer service and promote Matrix products. The candidate must be a self-starter, with excellent interpersonal skills and the ability to work alone or in a small team. This position is a remote position based in Georgia and the candidate is required to live within the state of Georgia.

This position reports to the Senior Manager of Field Operations.

Duties and Responsibilities

  • Provide technical support in the form of troubleshooting on site or via phone.
  • Perform installation, startup, and commissioning of various products.
  • Oversee and support third-party installers during customers' installations.
  • Test and troubleshoot system functions and train customers in operation and maintenance.
  • Coordinate service schedule with customers at various locations.
  • Create detailed reports for installations and technical support issues.

Qualifications & Competencies

  • The successful candidate should have a minimum of a Certificate of Completion from a technical or trade school.
  • Industrial maintenance/electrical experience and background preferred.
  • Fork truck or telehandler maintenance or troubleshooting experience.
  • Must have basic computer skills and be able to use Microsoft Office Suite.
  • Strong time management skills and organization skills.
  • Safety-minded (safety must be a priority).
  • Electrical and mechanical troubleshooting skills.
  • Excellent communication skills.
  • Quality minded, resourceful, and dependable.

Working Conditions

  • The candidate will be required to work in various indoor and outdoor facilities.
  • Travel up to 75% and ability to work various shifts as required by customer.
  • While performing the duties of this job, the employee is regularly exposed to work near large moving machinery.
  • The candidate can be at risk of electrical shock.
  • Matrix employees are provided with and required to wear personal protective equipment (PPE) such as hard hats, steel toe shoes, reflective clothing, earplugs, and safety glasses.

Physical Requirements

The employee is occasionally required to stand; walk and stoop, or crouch. The employee may need to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Benefits

  • First day coverage of all benefits - no waiting period
  • Premium free medical, dental and vision insurance working spouse must take single major medical at their place of employment if offered
  • On-site health clinic
  • Basic Life (2x annual base salary at no cost)
  • Optional Life and Accidental Death and Dismemberment (AD&D) insurance
  • Short-Term and Long-Term Disability insurance (no cost)
  • 401(k) Plan with up to an 8% company match
  • FSA for Health Care and Dependent Care
  • 10 Paid annual holidays plus vacation time
  • Educational Reimbursement Program
  • Scholarship Program
  • Optional Gym Membership

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