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Remote Live Chat Support Jobs in Augusta, GA (NOW HIRING)

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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Remote Live Chat Support information

See Augusta, GA salary details

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$23

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How much do remote live chat support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote live chat support in Augusta, GA is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.68 per hour, depending on experience, location, and employer.

What is remote live chat support?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.

What skills and qualifications are needed for remote live chat support?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

What are common challenges faced by remote live chat support agents, and how can they be managed?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are popular job titles related to Remote Live Chat Support jobs in Augusta, GA?

For Remote Live Chat Support jobs in Augusta, GA, the most frequently searched job titles are:

What cities near Augusta, GA are hiring for Remote Live Chat Support jobs?

Cities near Augusta, GA with the most Remote Live Chat Support job openings:

Infographic showing various Remote Live Chat Support job openings in Augusta, GA as of August 2026, with employment types broken down into 57% Full Time, 14% Part Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,938 per year, or $23.5 per hour.

Trauma-Informed Licensed Mental Health Therapist - Remote Position

Chat and Change Counseling, LLC

Augusta, GA โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago


Job description

Position Overview

Chat and Change Counseling, LLC is actively seeking a dedicated and compassionate Licensed Mental Health Therapist to join our dynamic team. This full-time remote role is ideal for professionals who specialize in trauma-informed care and who are looking for an opportunity to make a significant difference in the lives of individuals affected by trauma. If you possess a passion for mental health and wish to promote resilience and recovery, we invite you to explore this fulfilling opportunity.

About the Organization

Chat and Change Counseling, LLC is an innovative outpatient mental health practice located in scenic Augusta, Georgia. Our mission is to provide specialized mental health care to individuals navigating the complexities of trauma. We prioritize a safe and supportive environment where trauma survivors can begin their recovery journey. Our clinicians utilize a holistic approach and evidence-based practices to foster healing and growth.

Work Environment

This position allows for a flexible remote work setting, enabling you to maintain a healthy work-life balance while diligently serving your patients. Our outpatient office functions as a collaborative hub where professionals share insights, best practices, and resources, fostering an atmosphere of support and continuous learning. The culture at Chat and Change Counseling is one of encouragement and teamwork, with an emphasis on being trauma-informed not just in treatment, but across all interactions.

Key Responsibilities

As a Licensed Mental Health Therapist, you will undertake essential responsibilities that directly impact patient outcomes, including:

  • Conducting comprehensive trauma-informed assessments to evaluate patientsโ€™ histories and current needs, thereby informing tailored treatment plans.
  • Developing and implementing individualized treatment plans focused on trauma recovery using modalities such as Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT).
  • Facilitating both individual and group therapy sessions aimed at processing trauma and cultivating coping strategies for patients, ensuring a supportive and healing environment.
  • Collaborating closely with psychiatrists and multidisciplinary teams to create integrated treatment plans that address all aspects of patient wellness.
  • Providing crisis intervention and immediate support during trauma-related emergencies, employing de-escalation techniques when necessary.
  • Educating patients and their families about trauma responses while offering resources and coping mechanisms to aid their journey.
  • Maintaining meticulous, confidential documentation compliant with all legal and ethical standards in mental health care.
  • Participating in case consultations, professional development workshops, and team meetings focused on enhancing trauma-informed care practices.
  • Staying updated on current research and methodologies in trauma therapy to continuously enhance your therapeutic skills and approaches.
Patient Population / Client Focus

Your work will primarily focus on trauma survivors, including those with post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders. You will be providing essential support to individuals striving to overcome their past experiences, thereby improving their quality of life and mental well-being.

Qualifications

The ideal candidate will possess the following qualifications:

  • Master's or Doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • A current and valid licensure as an LCSW, LPC, or LMFT in the state of Georgia.
  • Demonstrated knowledge of trauma-related disorders and trauma-informed treatment options.
  • Proficiency in utilizing electronic health record (EHR) systems and various computer applications.
  • Strong interpersonal skills and the ability to communicate effectively with empathy and without judgment.
  • Competence to remain calm and composed in high-stress scenarios, delivering clinical support effectively.
Preferred Experience

While a minimum of 2 years of post-licensure experience is preferred, we value enthusiasm and a willingness to learn. Experience delivering trauma-focused therapies, with documented success stories in patient recovery, will be an added advantage.

Compensation and Benefits

The salary for this position ranges from USD 90,000 to 100,000 per year, commensurate with experience and qualifications. Additionally, we offer a comprehensive benefits package that includes:

  • Healthcare benefits package covering medical, dental, and vision.
  • A retirement savings plan with employer-matching contributions.
  • Generous paid time off and holiday pay to promote work-life balance.
  • Professional liability insurance coverage to protect your practice.
  • Ongoing education opportunities and support for professional development to enhance your skills.
  • Career advancement opportunities within our trauma-informed practice to facilitate your professional journey.
  • A supportive team environment that encourages collaboration and personal growth.
Career Growth Opportunities

At Chat and Change Counseling, we prioritize the growth and advancement of our team members. You will have access to continuing education opportunities that support your career trajectory, enabling your progression within a progressive organization focused on trauma-informed care.

Why Join Our Team

Joining Chat and Change Counseling means becoming part of a supportive network of professionals who are passionate about fostering mental health recovery. If you are eager to contribute to a transformative healing process for trauma survivors, we encourage you to apply. Together, we can bring change and hope to our community.

Application Information

If you are excited about this role and believe you meet the qualifications, please submit your resume to express your interest in this impactful position. Help us make a difference in the lives of those we serve!