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Remote Live Chat Support Jobs in Columbus, GA (NOW HIRING)

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Remote Live Chat Support information

See Columbus, GA salary details

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How much do remote live chat support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote live chat support in Columbus, GA is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $25.38 per hour, depending on experience, location, and employer.

What is remote live chat support?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.

What skills and qualifications are needed for remote live chat support?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

What are common challenges faced by remote live chat support agents, and how can they be managed?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are popular job titles related to Remote Live Chat Support jobs in Columbus, GA?

For Remote Live Chat Support jobs in Columbus, GA, the most frequently searched job titles are:

What cities near Columbus, GA are hiring for Remote Live Chat Support jobs?

Cities near Columbus, GA with the most Remote Live Chat Support job openings:

Infographic showing various Remote Live Chat Support job openings in Columbus, GA as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,601 per year, or $22.4 per hour.

Experienced Mental Health Therapist for Trauma Care at Chat and Change Counseling, LLC

Columbus, GA โ€ข Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Position Overview

Chat and Change Counseling, LLC is seeking a dedicated and licensed mental health therapist to provide expert care in a remote setting. This full-time position allows you to make a meaningful impact in the lives of individuals dealing with trauma, while enjoying a flexible work schedule. You will join a team of professionals committed to supporting clients through their healing journeys.

About the Organization

Chat and Change Counseling, LLC is a leading outpatient mental health counseling practice based in Columbus, Georgia. We are focused on creating a safe, supportive, and therapeutic environment for our clients, particularly those affected by trauma. Our team is committed to evidence-based practices and trauma-informed care, with a specialization in treating post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders.

Work Environment

This position is entirely remote, allowing you to maintain work-life balance while still providing quality care to clients. Our practice fosters a culture of collaboration and support, ensuring you have the resources and professional network needed to thrive. As part of our commitment to trauma-informed care, we emphasize continuous learning and professional development.

Key Responsibilities
  • Conduct comprehensive trauma-informed assessments, evaluating clientsโ€™ trauma histories to develop tailored treatment strategies.
  • Create and implement personalized treatment plans that focus on trauma recovery and resilience, leveraging trauma-specific methodologies.
  • Utilize evidence-based therapeutic approaches, including Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), to facilitate healing.
  • Deliver both individual and group therapy sessions, using appropriate interventions to help clients process trauma and cultivate coping skills.
  • Collaborate with psychiatrists and interdisciplinary professionals to ensure a holistic approach to client care.
  • Respond to crisis situations with effective interventions, and provide immediate support during trauma-related emergencies.
  • Educate clients and their families about trauma responses and coping strategies, empowering them with knowledge and resources.
  • Maintain accurate, confidential documentation in compliance with legal and ethical standards, utilizing electronic health record (EHR) systems.
  • Engage in case consultations and participate in team meetings focused on best practices for trauma-informed care.
  • Stay updated with the latest research and advancements in trauma therapy to enhance treatment efficacy.
Patient Population / Client Focus

Our client base primarily consists of individuals experiencing various trauma-related issues, including PTSD, complex trauma, and dissociative disorders. You will work with clients from diverse backgrounds, each with unique experiences and needs. Your role will be pivotal in aiding their recovery, helping them build the necessary skills to navigate their challenges effectively.

Qualifications
  • A Master's or Doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution is required.
  • Current licensure as an LCSW (Licensed Clinical Social Worker), LPC (Licensed Professional Counselor), or LMFT (Licensed Marriage and Family Therapist) in Georgia.
  • Proficiency in trauma-related disorders and an understanding of trauma-informed treatment modalities are essential.
  • Excellent verbal and written communication skills, with a compassionate demeanor and non-judgmental approach.
  • Strong analytical and critical thinking abilities, especially in high-stress situations.
  • Familiarity with electronic health records (EHR) and basic computer applications is required.
  • Ability to collaborate effectively within a multidisciplinary team.
Preferred Experience
  • At least 2 years of post-licensure experience providing therapy in a mental health setting, with a focus on trauma.
  • Demonstrated expertise in trauma-focused therapies and interventions is strongly preferred.
Compensation and Benefits

The annual salary for this position ranges from USD 90,000 to 100,000, reflecting your skills and experience. In addition to a competitive salary, we offer a comprehensive benefits package that includes:

  • Healthcare benefits covering medical, dental, and vision needs.
  • A retirement savings plan with employer-matching contributions to support your financial future.
  • Generous paid time off (PTO) along with holiday pay, ensuring you have the time to recharge.
  • Professional liability insurance coverage for peace of mind.
  • Access to continuing education resources and support for your professional development.
Career Growth Opportunities

At Chat and Change Counseling, LLC, we believe in fostering growth within our team. As a licensed mental health therapist, you will have opportunities to expand your expertise in trauma therapy and related fields. We support career advancement and encourage team members to pursue leadership roles or specialized certifications that align with their passions.

Why Join Our Team

If you are passionate about making a difference in the lives of trauma survivors, we encourage you to apply and become part of our dedicated team. Our positive culture, commitment to professional growth, and flexible work environment make Chat and Change Counseling, LLC an ideal place for skilled mental health professionals.

Application Information

If you are ready to contribute to meaningful change in our clients' lives, please submit your resume and cover letter to apply for this exciting opportunity. We look forward to reviewing your application and potentially welcoming you to our compassionate team.