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Remote Chat Support Assistant Jobs in Columbus, GA

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Remote Chat Support Assistant information

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How much do remote chat support assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote chat support assistant in Columbus, GA is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.27 per hour, depending on experience, location, and employer.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Columbus, GA?

The most popular types of Remote Chat Support jobs in Columbus, GA are:

What are popular job titles related to Remote Chat Support Assistant jobs in Columbus, GA?

For Remote Chat Support Assistant jobs in Columbus, GA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Assistant jobs in Columbus, GA look for?

The top searched job categories for Remote Chat Support Assistant jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Remote Chat Support Assistant jobs?

Cities near Columbus, GA with the most Remote Chat Support Assistant job openings:

Licensed Mental Health Counselor - Remote Opportunity

Goheal Mental Healthcare Pte. Ltd

Columbus, GA • Remote

Full-time

Posted 3 days ago

New


Job description

Position Overview

At Goheal Mental Healthcare Pte. Ltd, we are seeking a compassionate and dedicated Licensed Mental Health Counselor to join our remote team as a full-time therapist. This role offers the unique flexibility to work from home, set your own schedule, and provide therapeutic care to a diverse client base while earning an annual salary ranging from USD 90,000 to 104,000. As a part of our therapist network, you will play a crucial role in improving the mental well-being of clients who need support.

About the Organization

Goheal Mental Healthcare Pte. Ltd is committed to enhancing mental health support within our community. We connect licensed mental health professionals with individuals seeking care, fostering a network where expertise meets the needs of clients. Our organization emphasizes the importance of diversity and inclusivity, valuing therapists from a variety of backgrounds and skill sets to better serve our clients.

Work Environment

This position is entirely remote, allowing you to create a work-life balance that suits your lifestyle while contributing to meaningful client relationships. The virtual nature of the work eliminates commuting time and enables you to interact with clients through secure video chat platforms. Our infrastructure supports minimal administrative burdens, ensuring that your focus remains on providing high-quality mental health counseling.

Key Responsibilities

As a Licensed Mental Health Counselor, your day-to-day responsibilities will include:

  • Conducting individual counseling sessions via video chat, utilizing evidence-based practices to enhance clients' mental health.
  • Creating a safe and supportive environment where clients can openly discuss their emotions and experiences, facilitating insight into their personal situations and relationships.
  • Acting as an advocate for clients, guiding them in defining and achieving their personal and therapeutic goals.
  • Evaluating clients’ mental health conditions comprehensively and designing tailored treatment plans grounded in solution-focused techniques.
  • Collaborating closely with a network of professionals to enhance client outcomes and share best practices.
Patient Population / Client Focus

Our clients are prescreened, stable individuals who are seeking mental health support but have low acuity needs. This allows you to provide effective counseling to individuals who are motivated to improve their mental well-being, making your work both fulfilling and impactful. Your therapeutic approach will cater to various demographics and backgrounds, reflecting the diversity we value at Goheal.

Qualifications

To thrive in this position, candidates must possess:

  • A Master's degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling.
  • Independent licensure in one of the following areas: Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), or Licensed Clinical Social Worker (LCSW). Note that limited or provisional licenses are not accepted.
  • Strong skills in professional evaluation, decision-making, and treatment planning.
  • Exceptional interpersonal skills, with a compassionate and empathetic nature, allowing you to connect with clients effectively.
  • Strong computer literacy and familiarity with telehealth platforms.
Preferred Experience

While all qualified applicants are encouraged to apply, a preference will be given to those with:

  • Experience in remote counseling practice, particularly with telehealth tools.
  • A background in diverse therapeutic modalities that can be applied to various client needs.
  • Demonstrated ability to work with diverse populations, understanding cultural nuances that may impact mental health.
Compensation and Benefits

We offer a competitive compensation package that includes:

  • A sign-on bonus to welcome you to our team.
  • Weekly direct deposit for reliable income.
  • A salary range of USD 90,000 to 104,000 annually, dependent on hours worked.
  • A monthly healthcare stipend for full-time counselors to support your well-being.
  • Minimal paperwork and administrative tasks, with dedicated support for billing and management.
Career Growth Opportunities

At Goheal, we are committed to your professional development. You will have access to a wealth of online resources and tools through our therapist portal, tailored specifically to your licensing state and area of expertise. Opportunities for continuing education and specialized training will also be encouraged, enhancing your skills and expand your practice.

Why Join Our Team

Joining Goheal means becoming part of a passionate, purpose-driven team that prioritizes mental health. You will be supported by an organization that values your expertise, encourages your professional growth, and provides you with the tools needed to succeed. With a focus on connecting clients with compassionate care, your work will have a direct impact on improving lives within your community.

Application Information

If you are ready to take the next step in your career and make a real difference in the lives of clients, we invite you to apply today. Submit your CV to begin the onboarding process, which can take as little as three days. Take this opportunity to join a team dedicated to creating a healthier, happier world!